Glenbrook Hyundai
reviews and complaints

I got a quote for a Palisade and put down $1000 on my credit card. It was non-refundable, but that was fine with me since I really wanted the vehicle. However, when the time came to pick it up, the price had increased by $150 per month. They didn't give me my money back. I tried to dispute the charge, but I lost because the receipt stated it was non-refundable. I recommend staying away.

I really liked doing business here. I came in before and talked to Chris about getting approved for a loan and finding a car that fits me. They only had one car I liked at that time. I came back a month later and Chris found me a 2019 Ford Fusion SEL that I really love! There was a chip in the windshield that I saw after buying it (my bad for not noticing) but Chris told me where I could get it fixed! I really like that they didn't push me to buy right away and let me know when new cars came in!

Don't bring your car here for service! Seriously, run away! We brought our brand new 2021 Kona here for an oil change. They didn't tighten the oil plug properly, and it came loose, causing the engine to blow up. We've only had the car for 3 months, and now they're refusing to take any responsibility. It's a complete nightmare. We've always been loyal Hyundai owners. We had a 2000 model, traded it in for a 2018 that we bought at Glenbrook, and then traded that for the 2021. Their customer service is terrible, and they don't take any responsibility or keep their word. It's just not right. Don't ever go here or buy a car from them. They're total crooks! Because of their negligence, all our warranties got voided. You go to the dealership to protect your warranties, not to have them voided.

We bought a brand new 2020 Nissan Rogue from Glenbrook Hyundai on Feb 6, 2021. On the way home, we received a malfunction alert. We immediately contacted Glenbrook Hyundai and they suggested that it might be a sensor covered in snow. After confirming that the snow was not the issue, my wife returned the car to the dealership. Glenbrook Hyundai advised her to take it to *** for further inspection. The technicians at *** scanned the car but found no problems. However, they recommended a diagnostic test, which would cost $130.00. The *** technician contacted the Hyundai dealership, but they refused to cover the cost. We believe that Glenbrook Hyundai should take responsibility for the diagnostic and fix the malfunction. We reached out to them through their website, but received no response.

Don't mess with this business. They don't honor their warranties. I went there to see what was wrong with my car because it was idling really bad. The mechanic told me I had a small hole on my exhaust and to come back next week so they could fix that. When I arrived, the mechanic inspected it again today, even with the previous diagnosis, and said there was no hole in the exhaust and no sensors came on. He then tried to tell me that my tires were causing the idle issues. I asked to speak with the mechanic before he worked on my car, and the lady at the front desk said to talk to her like she's the mechanic. When I left there with no resolution to the vehicle issues, I arrived back in my hometown (about an hour away), and the vehicle started beeping and a sensor light came on that I've never seen before, and it was flashing. Also, last week, they tried to offer me $7000 for my vehicle that I'm purchasing through them, but I still owe $10,000 on it. I may not be a math professor, but that would still leave me with $3000 to pay on a vehicle. Who would expect their customers to agree to such a trade?

On [protected] I met with salesperson Ken *** outside of the dealership and said I was interested in the 200,000 warranty. He explained it to me and we then went inside and did some preliminary paperwork. I told him I wanted more of a base model as I wanted to keep the payments low. My husband was in the area and came by to see vehicles and do a test drive. We looked at a Kona, but it was too small and I wanted something similar to what I had, which was a 2014 Chevrolet Captiva. We then looked at a 2020 Tucson and took a test drive. I liked it. I wanted to know more about the financing and what my payments would be. I did not intend to buy a car that day, and shared that with Ken, but wanted to know what kind of costs we would be looking at. Ken spoke with his manager Jeremy, and he came back with an Estimate Sheet (my term, as the sheet did not have any title) that included the cost of new vehicle (around $28,000), trade in value of $3000, a rebate and various monthly payments based on length of the loan. The payments were way too high, I actually had sticker shock (It has been a while since I purchased a new vehicle). He then shared that with Jeremy and they came back and explained that If I financed with Hyundai, I would receive a $3750 rebate versus $2000 if I used my credit union. Jeremy *** also said the interest rate would be 2.9%. I said I wanted to check with my credit union to see what rates they could offer. Jeremy even tried to find their rates on-line while I tried to call the credit union. Eventually my credit union called me back and told me the rate would be 2.3%. Jeremy said that the difference between the two rebates ($1750) might be hard to make up with the credit unions interest rate. Jeremy wanted to know what kind of payment I was looking for. And what would it take to get me to purchase a vehicle today. I told them I did not know as I had not intended to buy a vehicle that day. My last car payment was just over $200 so when I saw rates over $400 - $500 I wasn’t interested. I also told them I did not want the loan to go over 60 months. They then left and brought back new figures. They lowered the selling price to $27,000, rebate of $3750 and increased the trade in to $3500. Monthly payment was still well over $400, still too high for me. Jeremy asked if I could put any money down. I said to recalculate with $5000 down. Again, they came back and it was still over $400. Again, I was not comfortable with that monthly payment. Jeremy wanted to know what monthly payment would I be comfortable with. I told them it had to be under $400. They again left and did additional calculations and came back with a monthly payment of $389. After some discussion with my husband, I accepted. While the paperwork was being prepared, we then went home to empty my car, get the title and the extra set of keys for the trade-in. I returned by myself to sign the papers as the deal had been agreed upon. At that time Geoff ***, Sales Manager came over to verify some information and exchange some small talk. He then mentioned a 100,000-mile warranty, and some additional protection, and part of me thought he was trying to sell me something but I also thought maybe he was talking about the warranty that came with the vehicle purchase. He then said I can reduce your interest rate to 1.9% and your payment to $357. I thought that was great, and said let’s do it. He revised the paperwork and then proceeded to have me sign multiple papers. Unfortunately, I am a trusting individual and did not review the numbers or what I was signing. I did ask again how he was able to reduce the interest rate and he said because of the additional protection and my investment, the finance company was able to lower the interest rate. This should have been a red flag, but I missed it and thought maybe that the additional $5000 I put down was the investment he was referring to. My error. When I got home that evening and started reviewing the paperwork, and I found a pamphlet for a Vehicle Service Contract. l then started to review the purchase agreement. There it was, a line-item showing Warranty Trust Company for $3800. I was shocked. Never once did Geoff mention a cost of $3800, only additional coverage and that he could reduce my payment and the interest rate. So, when I signed the multiple papers, I did not review the numbers as I trusted the numbers would be as we discussed. Also, why would I think any additional costs would be added since my monthly premium was being reduced by $32. I then did some calculations to determine what my payment would be removing the Vehicle Service Contract and using the 2.9% interest rate as I then understood that the 1.9% interest rate was associated with the Vehicle Service Contract. To my surprise, the new monthly payment should be $298, not $389 that was shared with me on the Estimate Sheet, actually $90 less. I have a copy of the last Estimate Sheet that shows the $389 monthly payment. The next morning [protected] @ 9 am) I went back to the dealership and asked to talk with Geoff ***. He was all business and we went back to an office to discuss. We discussed the Vehicle Service Contract that I told him I did not realize that I had purchased. He explained to me that we discussed the additional protection the night before. I told him that I was confused, and that he never showed me the Vehicle Service Contract pamphlet (with 4 different options) nor did he mention the additional $3800 being added to my purchase agreement. I told him that I believe he should have shared the pamphlet with me to avoid any confusion. He said he wanted to make things right and would discuss the issue with the finance manager to determine what could be done, however the finance manager would not be in until later that day. I also brought up the monthly payment of $389 on the Estimate Sheet, and told him I believed it should have actually been $298 based on the 2.9% interest rate Jeremy indicated. I shared my calculations with him so they could be reviewed in case I missed something. Geoff explained that he had not been the one to do those calculations on the Estimate Sheet and he would have to discuss with Jeremy, the other sales manager as he provided those numbers. He also explained that Jeremy had only been with Hyundai a couple of weeks. I told Geoff I wanted some answers, and had they provided me with the $298 monthly payment initially we could have eliminated some of the negotiations. Later that day, Tim, the finance manager called me saying that Geoff had asked him to call. He understood that I wanted to remove the Vehicle Service Contract. I asked him what the new monthly payment would be and he said he had not done the calculations yet but would have the paperwork ready for our meeting. He said it appeared that I was approved for an interest rate of 1.9%. I agreed, but also told him that I believed that rate was based on the purchase of the Vehicle Service Contract and that 2.9% was probably the appropriate rate but I would gladly accept the 1.9% if they wanted to give that to me. We set up a meeting for the next morning [protected] @ 11:30 am). When I met with Tim the next morning he asked if I wanted any additional coverage, I declined. He voided out all the appropriate paperwork. I asked for copies of the voided documents. He rolled his eyes and said “you want copies of the voided documents?”. I said yes as I was not happy with the way things had been handled and that I was not aware that I purchased the Vehicle Service Contract. I also said that Geoff never shared the Vehicle Service Contract pamphlet with me. He said he never shares the pamphlet with customers. He then said in so many words that I signed the documents approving the purchase. He was correct, my error. I told him that I should have reviewed the documents before signing. He said that you should never sign anything without knowing what you are signing, and then showed me where I signed 4 different documents. I felt he was very judgmental and basically rude. I then said you are not giving me the impression that you want my business again. He said that he already had the impression that I was not coming back. After review of the new documents with a monthly payment of $298, I signed. He then gave me a copy of the Retail Installment Contract and Security Agreement. I also asked for a copy of the Retail Purchase Agreement, as I had not gotten a copy with the original agreement and did not even know when my first payment was due. Again, it seemed to annoy him that I asked for these copies. Although the new purchase agreement was signed on January 29th, the newly signed documents still show January 27th. I also asked Tim if he could explain to me how the monthly payment of $389 was calculated when it should have been $298. He said that Estimate Sheet does not list an interest rate, which he is correct. He said they use an average interest rate and asked where I got the 2.9% rate. I said that Jeremy told me that. Apparently, I didn’t dream up that rate since that Is what was given to me with the new agreement. I never did get an answer as to how the $389 was calculated. I estimate the interest rate to be approximately 14.3% unless they added some underlying costs into the calculations. My credit score is usually around 840, so this type of interest rate would not be applicable or acceptable. Something just wasn’t right and I only wish that I had done some homework. Lessons learned. On a positive note, Salesman Ken *** couldn’t have been more professional, courteous, thorough and kind. Ken’s only involvement appeared to be to present me with the documents for review. With the exception of the first presentation, he was accompanied by Jeremy, the sales manager who quoted the interest rate and calculations. Ken did not appear to be involved in the calculations. I bring this to your attention as I do not feel this is the way customers should be treated. I prefer that everything be upfront. I feel as if I was being deceived in both the Vehicle Service Contract and the monthly payment calculations. I would ask that you investigate these issues and respond to me using the address below. In the end, I got the same deal that I should have initially been presented to me. So, nothing lost other than a deflating shot to my ego.

I got this 2017 Hyundai Tuscon, right? And guess what? It's got this recall thing going on, thanks to Hyundai Corporation. They're saying there's a risk of the engine failing and even catching fire. Scary stuff, right? So, naturally, I reached out to Glenbrook Hyundai, the dealer I bought it from, and Hyundai Corporation to sort it out. But you know what? They're not doing anything about it. No warranty coverage, no help with the recall. Nada. So now, I'm stuck renting a car and paying for it myself. I've tried contacting them multiple times, but they're just not budging. It's a real hassle, let me tell you.

I got a 2011 Hyundai *** that I've been taking to Glenbrook for 4 years. I went there 'cause I smelled gas after filling up. They said I needed a catalytic converter and I ended up shelling out over $3,000.00 to fix it. But guess what? Not even 2 weeks later, after filling up again, I smelled gas once more. They told me my gas tank needed replacing and even though I expressed my concern, I had to cough up $1500.00 to replace the tank and the gas filler neck. And now, after filling up my gas tank again, my car is straight-up leaking gas! I need some help, man. I was too far from home to safely take the car back to the dealer and I'm worried that even after all this time and money, I still got the same dang problem I brought the car in for in the first place.

I bought a 2013 Elantra in 2012. The salesperson told me I could get an extended warranty for 2200 bucks, and they'd give me the money back when I hit 100,000 miles, as long as I didn't make any claims. So, when I went to the dealership to get my refund, Rachel H from the business department said I needed a form to prove I was owed the money. I couldn't find any form like that in my paperwork. I told her that this was the second car I bought with the extended warranty, and I got a refund for the first one without needing any form. I don't remember ever seeing or getting this supposed form. She said no form, no refund. I even called the general manager, Paul W, twice, asking him to call me back and help me sort this out. But guess what? He never replied.

This company keeps sending me mail, stuff to buy, and asking me to trade in a car I don't have anymore. It's annoying and they need to stop. They sold me a car in 2016 that was part of a lawsuit against Hyundai, but they kept saying it was fine even though it had problems. It almost caused an accident a few times, even on the highway with big trucks around. I got rid of the car in 2020 and I won't go back to this dealer or buy anything from Hyundai again. They shouldn't have my name or send me stuff anymore. They need to delete my info and not contact me. If this complaint doesn't work, I'll call someone else.

On 4/8 we bought a 2022 *** Tucson and traded our *** Crosstrek at Glenbrook Hyundai & Genesis in Fort Wayne, Indiana. On May 4th, we noticed that they forgot to make the final payment for the Crosstrek when we did the deal and waited 20 days to file any paperwork showing this mistake. So, we had to take the initiative to fix this problem with our bank on our own. It's been exactly two months since we sold our Hyundai. We haven't been able to register our new car with the state of Indiana because our paperwork is still not complete. We've had to ask them for help multiple times to finish this transaction because they only give us the necessary paperwork when we ask for it. Our car sale is still not finished and we're driving an unregistered car because of their mistake. Today when we called to resolve the issue with the final form, Tim B interrupted me and raised his voice to a yell to stop me from speaking, saying that I was "coming at him."

I got an SUV on 4/23. My 1st payment was due on 5/23. But on 5/20, I still didn't get a bill or title info. The Hyundai website said they didn't have my info. I called Glenbrook Hyundai and talked to the finance department. They told me to wait until Monday and if I don't get anything, pay at the dealership. I told them my payment is due on Sun. I don't want it to be late, but they said it won't be marked as late. So on Mon. 5/24, I paid $262 at the dealership (they gave the wrong amount). On 6/2, I got a call from a debt collector. I explained and the guy said he'll take care of it. But on the 10th, it still showed as late online. I called Glenbrook and they said they'll fix it. But I never heard back, so yesterday 6/14, I texted them and they said Tim will call me at 1pm. But I never got a call. I got the title paperwork 49 days after I bought the car. The 1st bill came in the mail 3 weeks AFTER it was due. And my account still showed 22 days late yesterday, so I paid AGAIN so it won't affect my credit.

This happened on 5/11/22. This business has a website that lets you figure out a lease payment for a specific car based on detailed criteria such as credit score, mileage desired, lease term, and amount due at signing. When completed, it showed the lease payment would be $333/month for a 2022 Hyundai *** that was to be on site in June. I was willing to put $1000 down to hold it. When I went to the dealership, I was told it would be more than $100/month more than I was quoted online. I showed the salesman, and he showed the finance manager the quote on the site. It included tax and first payment because they first tried to use that as an excuse. When they agreed it included everything, their excuse was they knew they had a mapping error with corporate Hyundai, so that must be the problem. They'd be glad to lease the car to me for the *** mile plan and an extra $130.00/month. When I questioned their false advertising and bait and switch tactics, they had no answer. I asked if they knew they had this mapping problem, why did they keep it up on their website. The salesman said that was a fair question, and he didn't know.

I bought a 2014 car from Glenbrook Hyundai with 135,000 miles on it. They said it passed all the safety checks. I also got the extended warranty for extra peace of mind. When I bought it, the TPMS had a problem, but they said they fixed it. They told me the TPMS light would go off after driving 20-200 miles. I drove that much, but the light never went off. I tried reaching out to my salesperson, but they didn't respond. I took the car to get checked because of the TPMS issue, and they found more problems. They found missing brake hardware, rear brake pads on the wrong sides, leaks at the valve cover gasket and water pump, a bad inhibitor switch, a cracked A/C belt, a bent tire rim, broken sway bar links, and other issues. The warranty company wouldn't fix any of these problems and said it was the dealership's responsibility. I called the internet sales manager, but they said they would talk to someone else and never called me back. I tried reaching out to them again, but they didn't respond either. Finally, I called the dealership and spoke to someone who I sent the list of repairs to. The General Sales manager responded by saying that I bought a 2014 car with 135,000 miles, and it passed a safety inspection, so it's safe to drive. They think the other dealer is just trying to find any problems to make money. They said if I want to pay more for the car, they can talk about fixing issues that don't affect safety or drivability. But how can a car with missing front brake hardware and rear brake pads on the wrong side be safe?