GlassesUSA review: My overall experience with GlassesUSA has been absolutely AMAZING!

My overall experience with GlassesUSA has been absolutely AMAZING! This review is in response to their customer service. I would especially like to give credit to the person chatting with me on ***. When I originally asked a question they responded very quickly, checked to make sure I had purchased the insurance, and told me where to send and what exactly to put in the email. They have also been in contact with me through the whole process, making sure I received notification on the progress of my claim and the progress of the new glasses being made. It's nice to feel like a priority and that they take the time to reach out to you and actually chat so you know it's not just some automated message. However that was not the only great thing about their customer service...after I sent my email claim for the 20/20 insurance with pictures , I received a response that my claim had been reviewed and approved in LESS THAN 10 MINUTES! That is unbelievable! When I finally had the money and remembered to call to pay the $15 co-pay the lady on the phone was easily able to find my account. She was very nice and spoke clearly and made the process of paying and verifying info into a pleasant experience. So Thank You GlassesUSA! Their customer support team has clearly showed their buisness ethics and I'm not sure the last time I've been able to say that about a buisness, especially one online. I will definitely be a repeat customer!