GlassesUSA review: I can TOTALLY RELATE to the many negative reviews of GlassesUSA

I can TOTALLY RELATE to the many negative reviews of GlassesUSA. I have had at least 100 back and forth emails with GlassesUSA since January (on 2 separate orders!), and I will never order from them again. They still owe me $188 for THEIR mistake of sending me the incorrect contact lenses that were clearly written on my daughter's prescription. I would urge you to shop elsewhere - they have, literally, the WORST system in place for contacting them to communicate a problem, and it is the most frustrating situation EVER. They asked me for my daughter's contact lenses prescription three times and I sent it 3 times, and the contacts arrived only to be the WRONG PRESCRIPTION! She opened a left eye box and a right eye box and put on one pair when she noticed they were wrong, and because she opened 2 boxes we cannot return them! (They are ALL INDIVIDUALLY WRAPPED!) I have tried ENDLESSLY to speak to someone in charge, but am met with the same answer over and over: not returns on opened boxes! Even when the fault is THEIRS. So I sent the 2 UNOPENED boxes back and have STILL NOT received confirmation or a refund! We have been going back and forth with emails since January and I still have not heard back from a manager or supervisor. Online chats are useless (and comical!) (if it weren't so sad...) and filled with false promises of someone getting back to me. I am at my wit's end as to how to get my $188 back at this point. DO NOT BUY FROM THIS COMPANY!