Gillette’s earns a 1.1-star rating from 2 reviews and 169 complaints, showing that the majority of grooming product users are dissatisfied with their shaving equipment.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
bad blades
Hi- My question is a simple one - Why do the Gillette fusion blades or blade that are included in the package when a new razor is bought, last almost twice as long as the ones purchased in the package? This is a question that nobody can answer, and to prove that it is true, I bought a new Gillette razor at Walmart on August 16th 2014, and today makes exactly 2 months that I am using the same blade, I am still getting a great shave with this blade after 8 weeks, and the ones from the package ($40.00 for 8) only last a maximum of 4 weeks.I am now hearing that Gillette makes the ones that come with the razor of better quality, so that they last longer, and buyers will be sucked in to buy more. Please, please, I am sure hoping that somebody can give me an answer. Thanks Russell.
The complaint has been investigated and resolved to the customer’s satisfaction.
very poor quality item
Gillette comfort advantage sensible skin shave gell. The quality of the metal container where the gell packed is very low quality which create permanent damage to bath room and toilet floors. All my three bath room has too many rust stains where ever this product is kept. It is tragic there is no quality control mechanism in place for this product in such...
Read full review of Gillettecontainer exploded
I bought a container of Gillette shaving foam and it exploded. The explosion completely ruined my bathroom and cost me thousands of dollars in repairs. The representative of Gillette who was handling my case very politely told me to go to hell. Fortunately I made pictures of the damage it caused to my home. The only lucky thing is that nobody of my family was in the bathroom at the time of the explosion. Pieces of glass from the mirror and metal went straight through the door and the ceiling so you can imagine the force of the explosion, it was like a virtual bomb. The fact that they don't even have the decency to apologize for this really is beyond me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same thing happened to us!
blade quality worse than inferior
Purchased Fusion 8 Pack Shaver Blades from Target Store. All blades new. I am unable to find a good quality blade with which to obtain a decent shave. All the blades were too painful to use in order to shave with. I reported my dissatisfaction to the Gillette Company to no avail. I obtained a Shick Disposable shaver and obtained a better than...
Read full review of Gillette and 7 commentsdefective razor blade
Dear Sir/Madam, This is to bring into your kind notice that GILLETTE was an excellent brand but may be after Procter & Gamble merger in them, what came into my notice that they have started selling rejected and products of seconds quality to all over India and where the so called PRODUCT LIABILITY LAW exist which governs the liability of manufacturer...
Read full review of Gillette and 13 commentstheir fusion blades last approximately one week instead of six months
Gillette states that their fusion blades last approximately six months but when I use each blade according to your television commercials recommendation, when the strip turns white it is time for a new blade which is about a week if I am lucky. Now how can the blades last six months according to the advertisement on the pack they come in when each blade last only a week and there are eight blades in each pack? According to even grade school arithmetic one times eight equals eight in which is the number of weeks your blades seem to last and not three weeks per blade which is the number of weeks that is being claimed by your pack advertisement. This number is obtain by the number of blades per pack divided by the number of months on the pack ( 8 BLADES DIVIDED BY 6 MONTHS) I also kept account of how long I used each blade. I am also going to submit a copy of this to the FTC and see if they are interested in this...
Im sorry but i must have thicker wiskers than everyone else but shaving with a fusion is like shaving with a brick i get cut up something fierce id have to say its the worst shave ive ever had it feels just like dry shaving !
I bought the startup kit with 4 extra blades and loved it. i went at least 9 months with the original 5 blades. 4 because i dropped the razor and broke one. HOWEVER the 18 pak at cosco is NOT the same quality. I shave every other day and have to change blades much more often.
my husband isnt happy with the your razor, fusion proglide, in the 3 weeks he as had it he as got through 2 full packets of blades, also it dont look as if he as had a shave 5 mins after doing so.
lately the razors became terrible
Gillette, I have used your products for over 55years & have usually been satisfied. However lately the razors I have been buying are terrible, I used to get 7 to 10 shaves from one cartridge now I get 3. It seems that you are either using softer steel or the ones I have been buying at sams club are seconds.I am talking about the mach 3 package with 20 cartridges in it. Needless to say I am now going to change to another brand when this package is used up which wii be very shortly. By the way I do not have a heavy beard & I always use a hot washcloth to soak my beard before I shave.
I bought a sensor excel of 5 blade, unfortunately its was only 4 pcs inside, its my second time been cheated
stay away
After ordering a pack of spare blades for my Gillette Mach 3 Razor, I waited for about a week for any sign of them, and this was a card from Royal Mail stating I had to pay for a small package as the sender had not paid enough postage, although they said it would be free.
After changing the blade for a new one, I tried it. Big mistake. I was left with nicks on my face as the blade was just not of a good quality. I went back to the older blade, which was sharper than the new one.
I have tried phoning them but the number does not seem to exist. Nor have they returned my e mail.
Do not use this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered 20 Gillette Mach3 Replacement Blades on 1st September and paid by Bank of Scotland Visa /Debit card.
My order number was 4031 and £15.95 was debited from my account.
I have not received the goods and have had no reply to any of 4 e-mails which I sent to them.
Their site was closed when I tried to access it. How do I get recompensed for this despicable fraud.
customer service (product locked)
Something needs to be done in getting product in a timely fashion. This Wal*Mart location has the razor refills locked up and it has taken me no less than 20 minutes on three different locations since the first of the year to wait for customer service to get the launch codes released and someone over with a key. I have had less trouble qualifying for a concealed weapon permit than i have had in trying to purchase $20 razor refills at this location.
Suggestion: place the razor refills next to a cashier since it is required that you immediately purchase them once the customer service rep gives you the package. this will make provide ease for paying customers while maintaining the approriate security for those who steal them.
Bought a Cartridge that clearly says fits all Gillette Razors . I was fooled by it . Got home and they did not fit . That is consumer misleading marketing and information. I’m really annoyed as I read the info on the packet because I know that could be an issue .
Bought at Carmel during a Trip on May 31st , 9 am , at Market District .
I was recently shaving with a Fusion razor blade (about my fifth shave with this blade) when the lubricating strip just fell off, making shaving difficult. The number on the blade is 3176S BE0338. I expect to get more than five shaves out of these blades. Purchased at Walmart in November, cost approximately $19.00.
I bought Mach 3 razors says one razor good for 3 shaves wasn't even good for one shave very disappointed in that product spent 19 dollars for nothing.
I purchased this from Waitrose Sunningdale . I worked well on a couple of occasions . Since then nothing comes out no matter how I squeeze the top . It is still full but I can’t get it to work.
The batch number is 23198323D1
I purchased this on July 28th .
When it did work it was very good
A section of the blue plastic bottom of my deodorant cracked and broke off. I’ve use this product for years and I’ve never had a problem. I did not abuse the packaging. Because of this, the product gushes out the top because the bottom piece moves up where it is broken.
I have a very sensitive nose and certain aftershaves and perfumes cause me great distress.The new smell is so overpowering and horrendous that I can no longer support the product. If you go back to the old scent, I’ll come back as a consumer. Best of luck on your new product.
June 21, 2023 STOP YOUR PUBIC HAIR “ down there” commercials. Such poor taste, and I will not buy any Gillette refills while these commercials are airing, and I know many of my friends/family feel the same.
My can does not spray out the shave cream
The gillette 5 blades replacement, not the blades that come with the handle aren't as good as quality. I can get 5 to 6 shaves with the blades that came either the handle, the replacement blades I bought look exactly the same but 2 to 3 shaves! What gives... Been using your products for 40 years...
I just tried the above mentioned blade and is not as good as the old Sensor blades. It doesn’t shave as close and leaves to many whiskers compared to the old blade.
About Gillette
Overview of Gillette complaint handling
-
Gillette Contacts
-
Gillette phone numbers1800 641 8201800 641 820Click up if you have successfully reached Gillette by calling 1800 641 820 phone number 5 5 users reported that they have successfully reached Gillette by calling 1800 641 820 phone number Click down if you have unsuccessfully reached Gillette by calling 1800 641 820 phone number 13 13 users reported that they have UNsuccessfully reached Gillette by calling 1800 641 820 phone number50%Confidence scoreAustralia & New Zealand800 000 5071800 000 5071Click up if you have successfully reached Gillette by calling 800 000 5071 phone number 3 3 users reported that they have successfully reached Gillette by calling 800 000 5071 phone number Click down if you have unsuccessfully reached Gillette by calling 800 000 5071 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling 800 000 5071 phone number100%Confidence scoreAustria & Germany8800 200 20208800 200 2020Click up if you have successfully reached Gillette by calling 8800 200 2020 phone number 1 1 users reported that they have successfully reached Gillette by calling 8800 200 2020 phone number Click down if you have unsuccessfully reached Gillette by calling 8800 200 2020 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling 8800 200 2020 phone number100%Confidence scoreRussia800 244 0039800 244 0039Click up if you have successfully reached Gillette by calling 800 244 0039 phone number 2 2 users reported that they have successfully reached Gillette by calling 800 244 0039 phone number Click down if you have unsuccessfully reached Gillette by calling 800 244 0039 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling 800 244 0039 phone number100%Confidence scoreMiddle East+1 (800) 123-7024+1 (800) 123-7024Click up if you have successfully reached Gillette by calling +1 (800) 123-7024 phone number 0 0 users reported that they have successfully reached Gillette by calling +1 (800) 123-7024 phone number Click down if you have unsuccessfully reached Gillette by calling +1 (800) 123-7024 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +1 (800) 123-7024 phone numberMexico+1 (800) 445-5388+1 (800) 445-5388Click up if you have successfully reached Gillette by calling +1 (800) 445-5388 phone number 0 0 users reported that they have successfully reached Gillette by calling +1 (800) 445-5388 phone number Click down if you have unsuccessfully reached Gillette by calling +1 (800) 445-5388 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +1 (800) 445-5388 phone numberUSA and Canada+44 800 174 543+44 800 174 543Click up if you have successfully reached Gillette by calling +44 800 174 543 phone number 1 1 users reported that they have successfully reached Gillette by calling +44 800 174 543 phone number Click down if you have unsuccessfully reached Gillette by calling +44 800 174 543 phone number 9 9 users reported that they have UNsuccessfully reached Gillette by calling +44 800 174 543 phone numberUnited Kingdom & Ireland+32 800 944 806+32 800 944 806Click up if you have successfully reached Gillette by calling +32 800 944 806 phone number 1 1 users reported that they have successfully reached Gillette by calling +32 800 944 806 phone number Click down if you have unsuccessfully reached Gillette by calling +32 800 944 806 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +32 800 944 806 phone number100%Confidence scoreBelgium+420 800 113 322+420 800 113 322Click up if you have successfully reached Gillette by calling +420 800 113 322 phone number 1 1 users reported that they have successfully reached Gillette by calling +420 800 113 322 phone number Click down if you have unsuccessfully reached Gillette by calling +420 800 113 322 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +420 800 113 322 phone number100%Confidence scoreCzech Republic+33 800 944 806+33 800 944 806Click up if you have successfully reached Gillette by calling +33 800 944 806 phone number 1 1 users reported that they have successfully reached Gillette by calling +33 800 944 806 phone number Click down if you have unsuccessfully reached Gillette by calling +33 800 944 806 phone number 1 1 users reported that they have UNsuccessfully reached Gillette by calling +33 800 944 806 phone numberFrance+30 800 801 3456+30 800 801 3456Click up if you have successfully reached Gillette by calling +30 800 801 3456 phone number 1 1 users reported that they have successfully reached Gillette by calling +30 800 801 3456 phone number Click down if you have unsuccessfully reached Gillette by calling +30 800 801 3456 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +30 800 801 3456 phone number100%Confidence scoreGreece+36 614 511 256+36 614 511 256Click up if you have successfully reached Gillette by calling +36 614 511 256 phone number 1 1 users reported that they have successfully reached Gillette by calling +36 614 511 256 phone number Click down if you have unsuccessfully reached Gillette by calling +36 614 511 256 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +36 614 511 256 phone number100%Confidence scoreHungary+39 800 125 656+39 800 125 656Click up if you have successfully reached Gillette by calling +39 800 125 656 phone number 1 1 users reported that they have successfully reached Gillette by calling +39 800 125 656 phone number Click down if you have unsuccessfully reached Gillette by calling +39 800 125 656 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +39 800 125 656 phone number100%Confidence scoreItaly+48 801 258 825+48 801 258 825Click up if you have successfully reached Gillette by calling +48 801 258 825 phone number 1 1 users reported that they have successfully reached Gillette by calling +48 801 258 825 phone number Click down if you have unsuccessfully reached Gillette by calling +48 801 258 825 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +48 801 258 825 phone number100%Confidence scorePoland+351 800 780 194+351 800 780 194Click up if you have successfully reached Gillette by calling +351 800 780 194 phone number 1 1 users reported that they have successfully reached Gillette by calling +351 800 780 194 phone number Click down if you have unsuccessfully reached Gillette by calling +351 800 780 194 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +351 800 780 194 phone number100%Confidence scorePortugal+34 900 801 505+34 900 801 505Click up if you have successfully reached Gillette by calling +34 900 801 505 phone number 1 1 users reported that they have successfully reached Gillette by calling +34 900 801 505 phone number Click down if you have unsuccessfully reached Gillette by calling +34 900 801 505 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +34 900 801 505 phone number100%Confidence scoreSpain+41 800 000 5071+41 800 000 5071Click up if you have successfully reached Gillette by calling +41 800 000 5071 phone number 2 2 users reported that they have successfully reached Gillette by calling +41 800 000 5071 phone number Click down if you have unsuccessfully reached Gillette by calling +41 800 000 5071 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +41 800 000 5071 phone number100%Confidence scoreSwitzerland+90 850 220 0911+90 850 220 0911Click up if you have successfully reached Gillette by calling +90 850 220 0911 phone number 1 1 users reported that they have successfully reached Gillette by calling +90 850 220 0911 phone number Click down if you have unsuccessfully reached Gillette by calling +90 850 220 0911 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +90 850 220 0911 phone number100%Confidence scoreTurkey+86 400 833 3010+86 400 833 3010Click up if you have successfully reached Gillette by calling +86 400 833 3010 phone number 1 1 users reported that they have successfully reached Gillette by calling +86 400 833 3010 phone number Click down if you have unsuccessfully reached Gillette by calling +86 400 833 3010 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +86 400 833 3010 phone number100%Confidence scoreChina+91 222 494 2113+91 222 494 2113Click up if you have successfully reached Gillette by calling +91 222 494 2113 phone number 2 2 users reported that they have successfully reached Gillette by calling +91 222 494 2113 phone number Click down if you have unsuccessfully reached Gillette by calling +91 222 494 2113 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +91 222 494 2113 phone number100%Confidence scoreIndia+62 800 140 2869+62 800 140 2869Click up if you have successfully reached Gillette by calling +62 800 140 2869 phone number 1 1 users reported that they have successfully reached Gillette by calling +62 800 140 2869 phone number Click down if you have unsuccessfully reached Gillette by calling +62 800 140 2869 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +62 800 140 2869 phone number100%Confidence scoreIndonesia+81 120 113 937+81 120 113 937Click up if you have successfully reached Gillette by calling +81 120 113 937 phone number 1 1 users reported that they have successfully reached Gillette by calling +81 120 113 937 phone number Click down if you have unsuccessfully reached Gillette by calling +81 120 113 937 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +81 120 113 937 phone number100%Confidence scoreJapan+82 809 206 000+82 809 206 000Click up if you have successfully reached Gillette by calling +82 809 206 000 phone number 1 1 users reported that they have successfully reached Gillette by calling +82 809 206 000 phone number Click down if you have unsuccessfully reached Gillette by calling +82 809 206 000 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +82 809 206 000 phone number100%Confidence scoreSouth Korea+54 800 222 0420+54 800 222 0420Click up if you have successfully reached Gillette by calling +54 800 222 0420 phone number 1 1 users reported that they have successfully reached Gillette by calling +54 800 222 0420 phone number Click down if you have unsuccessfully reached Gillette by calling +54 800 222 0420 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +54 800 222 0420 phone number100%Confidence scoreArgentina+52 800 011 5051+52 800 011 5051Click up if you have successfully reached Gillette by calling +52 800 011 5051 phone number 1 1 users reported that they have successfully reached Gillette by calling +52 800 011 5051 phone number Click down if you have unsuccessfully reached Gillette by calling +52 800 011 5051 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +52 800 011 5051 phone number100%Confidence scoreBrazil+56 800 222 972+56 800 222 972Click up if you have successfully reached Gillette by calling +56 800 222 972 phone number 1 1 users reported that they have successfully reached Gillette by calling +56 800 222 972 phone number Click down if you have unsuccessfully reached Gillette by calling +56 800 222 972 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +56 800 222 972 phone number100%Confidence scoreChile
-
Gillette emailsquestions@gillette.com100%Confidence score: 100%Support
-
Gillette addressGillette, 1 Gillette Park, South Boston, Massachusetts, 02127, United States
-
Gillette social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Gillette contacts
Recent comments about Gillette company
regular foamy shave cream
American Mint
45 reviews
Wawa
692 reviews
DK Hardware Supply
15 reviews
Magick Planet
3 reviews
Alimentation Couche-Tard Inc.
5 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.