GiftsnIdeas — failure to refund. legal actions
I purchased an item for my husband's birthday on May 28th 2019. I was called severally by an Indian guy to confirm my details, my atm credentials, my passport id and so on. They kept calling and sending emails to me during this time. After I confirmed everything, they sent me a confirmation message that my order had been placed for June 13th as I have requested. I sent them a reminder message on June 12th to remind them of the delivery and I didn't get any replies.
On 13th June, I got nothing, no calls no emails.. I called them on June 14 th to ask about what happened, they told me, they would look into it and get back to me but that delivery should still take place. I sent a message to their life chat and asked again, there I was informed that I have been refunded. I asked what day was the refund made, I was told 10th June.. I was so surprised. I waited a few days and contacted them again, the agent told me a refund was made 11th June, 2019. He says it takes 8 to 10 days to be refunded. Today is June 27th and I still haven't seen a refund. I will be taking legal actions against this company. I'll start from a charge dispute and probably sue them. Nonsense.
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