Giant Eagle
Reviews and Complaints

Recently I UNFORTUNATELY had to transfer my scripts from the Rite-Aid that closed to the Giant Eagle Pharmacy across the street.

It was nice having a drive thru & an efficient, COURTEOUS staff; something that Giant Eagle lacks.
But we have LIMITED options in the area.

I HATE YOUR PHARMACY!

I had a LOT of time on my hands while waiting in line to observe the following:
I noted at least 3 pharm techs, 2 people on the side at computers (which I'm guessing were the pharmacists) & 4 people running the "check-out..."
Despite having an ARMY of employees behind the counter…

I STILL HAD A 33 MINUTE WAITING TIME JUST TO PICK UP AN ALREADY FILLED Rx!

SHAME ON YOU
For making all those elderly customers stand in line for 30+ minutes waiting on your lackadaisical pharmacy staff!

There are 3 chairs tucked to the corner but people are afraid to use them because they would lose their place in line.

When the line is long enough on ANY given day that it warrants having a designated "roped" off isle to keep customers in line, THAT'S RIDICULOUS!
Yes, flu & cold season, understandable.
But a CONSTANT LINE of no less than 4 people?
What's wrong with you people?!
Is your system REALLY that haphazard?!
Is your staff THAT inept, complacent & SMUG?!

You should have adequate seating & a number system!
Even the Walmart deli has "pick-a-number."

Please inform your staff;
There's really no hurry…
As those poor old folks die waiting in line…
Rigamortis will set in & their walkers will hold them up indefinitely!
Don't worry about any of those elderly folks who may choose to sit in the chairs.
I'm SURE no one will notice them & you can dust them off for Halloween decorations!
Your pharmacy staff members for the most part are RUDE, EXTREMELY SLOW & over charge!

I have UPMC for Life.
I SHOULD HAVE low co-pays, in round numbers like $5, $10, etc., like I had at Rite-Aid.
NOT weird prices like $14.01 or $28.—whatever.
What crap are you people trying to pull?!
I took a COUPON from Good Rx in that was CHEAPER than what my co-pay would have been.
The price you were charging me as my "copay" was actually HIGHER than what is listed as "Retail Price" WITHOUT going through my insurance!

Let me get this right…
You're charging MY insurance a price for each Rx & charging me a "copay" too?
BOTH of which are more than the listed retail price or what I would pay out of pocket with a coupon?
This is SERIOUS insurance fraud billing crap going on!

OVER CHARGING MUCH? WTF!

I CALL [censored]!

YOU REALLY SHOULD AUDIT YOUR SYSTEM OR AT LEAST THIS LOCATION!
SOMEBODY's going on a NICE vacation on our dime!
Or maybe that's how y'all pad your "profit margin?"
There is some HINKY crap going on there!
Or is it just total incompetence?!
I WILL BE NOTIFYING UPMC OF YOUR PRACTICES
The local news station will ALSO get a "heads up" after I'm done VENTING here!

If it wasn't for me noting the ridiculously inflated price of my Rx's from the "Rite-Aid" price to YOUR price no one would have recognized OR notified me that they weren't putting ALL of my Rx's through my insurance.
How can one have a $5 co-pay & the next be $28.89?
"Oh, we didn't have your insurance information."
Really? Hmmm, you had it the 1st time…
Meanwhile I TOLD THEM that the prices I was being charged weren't matching the prices that UPMC was reporting in the "out of pocket" monthly cost report which is sent to me every month!

You don't get a co-pay on one script & not on the other in the SAME purchase if you don't have the insurance information!
How STUPID do you think people are?
How many elderly people are YOU screwing over?!

As your clerk MINDLESSLY banged on the keys blaming the computer for speed & function...
She abruptly dismissed my concerns.
Showed OBVIOUS disregard & arrogance as she turned away from me stating:
"Oh, I don't see how that can be…we bill direct."

Condescending much?!
Other than expressing my TOTAL EXASPERATION over my Giant Eagle Pharmacy "Experience" i.e NIGHTMARE
I would NEVER speak or treat anyone that way, least of all a customer!

THIS is the type of personnel you hire to service your customers?
Ignorant B****!

Who did she think she was talking to?

Obviously, your system isn't difficult nor is it brain surgery.
I'm guessing it doesn't take more than a high school education (if that) to grasp the concept & navigate it successfully with very little instruction.
One should NOT cast aspersions!

So, that P***'d me off…
BUT your "on-line" pharmacy site SUCKS beyond belief!
You do realize that "BETA" systems went out in the 1990's don't you?

If I take the time to create an account…
A log in…
Enter a chosen password...
I should be able to have a SIMPLE point & click option to refill an Rx from my PROFILE history!
It's a SIMPLE algorithm!

Customers should NOT have to pull out their bottles, put on their readers & type in a GIANT cluster F*** of numbers that YOU already have in your system!

What's the point of going through all the steps needed if you can't access the information efficiently?
YOUR SYSTEM IS USELESS!
Frankly, it's easier just to call & say fill it.
Which REALLY irritates them!
Their distain for having to answer the phone let alone perform a service for a customer is QUITE EVIDENT in their voice!
After all, that's what they're paid to do & what I'm paying for, isn't it?
Stupid, inefficient system!

Don't even get me started on your "auto refill!"
You are aware that the "auto" in auto-refill means "AUTOMATIC" don't you?!
Geez Louise!
How long does it take for THAT to start?
Bet most of those elderly people that don't die waiting in line; die waiting for their auto-refill to kick in!

When does the "convenient" auto refill begin?
Don't advertise what you are incapable OR refuse to provide!
You guys are NOT much for forethought, convenience OR service!
Again, what about the old folks whose memories aren't what they use to be?
They forget & soon they go days before they can get a ride to the pharmacy to jump through your ridiculous hoops, Missing doses!
No blood pressure medication for 3, 5, 10 days?
STROKE!
Giant Eagle; "Sorry, our ‘bad'."
Just sayin'…

Lets say you get a monthly Rx for say 3 months.
Something needed for high blood pressure & such, NOT an "as needed" or PRN medication.
3 months is up.
YOU have to notify the MD & you have to "sign up" AGAIN IN PERSON for the very SAME scripted medication you've been on for most likely YEARS!

If the MD writes an Rx & allows (requires) refills,
You shouldn't have to ask or sign up for auto refills EVERY FREAKIN' TIME!
Common sense people!
Just add a few more USELESS, inconvenient steps to the process!
Freakin' Bureaucrats reinventing the wheel!
I understand narcotics precautions but if the medication is a patient standard & been around long enough to have a generic form it shouldn't be such a tedious, inconvenient process!

Again,
I CALL [censored]!

At the very LEAST..
Give the customer a ONE time slip to sign that for ANY / ALL medication prescriptions warranting "refills" to be "automatically" refilled for as long as they are customers or until THEY call to stop the service.
Every script, every time is RIDICULOUS!

I know your scam!
Get ‘em into the store,
Make them WAIT 30+ minutes & they'll buy some groceries to save time.
WRONG!
30+ minutes in line...
They're tired, they're backs are killing them, they're P***'d off & BROKE from the prices you're charging!
They're going to Aldi's next door where food is a third of the price & FRESHER!

If you offer an "on-line service" at least up date it every 30 years or so!
It's almost 20 years into the 21st century!
Rite-Aid did it, Walgreens & CVS does it.
You can track my "PERKS..."
What I've purchased in the past 10 years...
OR what I "NEED" to pick up from this weeks sales…
But you can't make a convenient on line refill service?!

Your site is PATHETIC!

Your insurance co-pay ethics are seriously QUESTIONABLE, to say the least!

YOUR SERVICE IS HORRENDOUS!

Your prices are INFLATED!

Maybe you should just stick to price gouging on groceries.
Even at that…
Who designed THAT confusing maze of goofy, mind numbing product isles?
Same guy running the pharmacy?
OBVIOUSLY your company doesn't do well "multi-tasking!"

Karma is a TERRIBLE thing & I hope you get it in SPADES!

Have a nice day,
V Zaborowski—NOT a Fan!

PS… I'd say which location but I'm just curious to see if your "system" can do more than what the original 1980's Apple systems did. I'm betting NOT! Sad, so VERY sad.

I DO NOT HAVE A "SOCIAL MEDIA" ACCOUNT. NOW YOU CAN'T COMPLAIN UNLESS YOU DEAL WITH FACEBOOK CRAP? HOW MANY ELDERLY EVEN HAVE COMPUTERS?
YOU PEOPLE ARE EXASPERATING!

On Sunday, March 3, 2019, @ approximately 2:30 pm., I went to fill up my car with gasoline. When I put my card in the gas pump, it stated that the card reader was locked and debit card declined, when indeed I had money on my account. It ask me to see a tenant, when I pulled the gas line out of my tank gas came rushing out spilling all over me. I put the nozzle back into my tank and filled up, it then said see attendant and have a good day. Instead of going into station to avoid anyone having to be smoking and me going up in smoke, I got in my car went home to get out of clothes and shower. I contacted the station and spoke with Cynthia who advised me they already know what happened at Pump 11 — they turned it off and put cones around it. I asked for a manager to call and as of 3-4-19 no one called. I called and spoke to the Assistant Manager but she said I need to speak to the manager tomorrow morning. I had to strip down from coat, shoes, underwear etc. which had to go in the trash. My new car was full of the smell, but smell is now gone just a little. The gas station needs to make sure pumps work. I had 85 yr old lady in car helping he go somewhere and this could of been a tragic situation. Please have someone call me ASAP - I want to know when pump has been fixed, what happened and what will be done to rectify this problem. I could end up with medical issues later from this spilling all over me, which I hope not. Pull cameras do what you need to see what happened. I will not play games and have to keep calling, I spend a lot of money at Giant Eagle and Get GO over the years.-I will take this one step further if need be — This was very unsafe. It could have been a mess if someone was smoking. My name is: Babette Wilson - 181 Winchester Rd, Fairlawn Oh 44333 — [protected]

On February 10 I ordered a cake from the bakery at Giant Eagle.
It was to be picked up at 6:00 on February 16.
When I arrived at the bakery on the 16th the cake was not available and no
order could be found. The supervisor was called. Her name was Judy.
She arrived and "barked" WHAT? She could not find the order or the cake either. She was rude and resented having to call other Giant Eagles in the area and was rude to them as well. The upshot was that I had to come back the next day. There were no apologies for my inconvenience. In all I drove over 40 miles for this cake and spent almost an hour trying to buy it. The cake the next day was not done properly but the girl was nice, apologized and corrected the error. I like Giant Eagle but this was
totally inappropriate. and uncalled for.

I went to pick up a prescription I have done that at this location for well over 20 years I've known Everyone by first name and while arriving you have new people when was giving me a dirty look I gave her the benefit of the doubt caught her doing it again with saying she does not like me mean while she does not know me I do not know her I asked her why it started conflict the pharmacist had to come over and interrupt I was attacked by your employee I was humiliated by your employee in front of my son and many others it got loud it's caught on camera the other manager had to get involved at the front desk I do not appreciate this after your service of 31 years altogether I've never had a problem with my Giant Eagle I shop there three times a week if you call they will tell you this they all know me by first name I was treated off Lee I have half a notion to contact a lawyer for discrimination humiliation public humiliation threat judgement and so forth I have never in my life felt is humiliated frightened as well as disgusted by the way somebody would act like that in public in the service department they work for as a professional

I stopped at Giant Eagle store at 8400 Broadview Road, Parma, OH today and figured I would try something for lunch from the Hot Foods area of the store, the store had an excellent presentation, many options, fresh food by appearance, the Nashville Style Boneless Wings 1lb heat and serve container caught my attention $5.99, it shows as packed on Feb 03, 19, I purchased on Feb 6, 19 and states to sell by Feb 08.19. I brought the chicken immediately to work, heated for a couple minutes in microwave and proceeded to eat. I typically don't bother to take time to review or complain about food, usually if I don't like something, I just don't buy it again, I felt something needed said, the breading had absorbed so much oil I felt like I was knowing on a sponge, the product had heat but no flavor due to the excess oil. I ate about 1/2 of the meal before I threw the remainder in the trash, I don't care for a refund, I don't take up your time because I'm a complainer, hoping an honest review of my experience may bring attention to improved product, I challenge someone from corporate to stop in unannounced, try one of these for lunch yourself and walk away thinking that you at least had a lunch worth reordering again. I like chicken and am aware oil/grease is expected but not to this degree, ive gone to Nashville and had the real Nashville chicken before so I'm aware of the differences. An experience like this makes me question whether I want to try different available selections in the future.

Getgo in fox chappel, pa is registered with a location of o'hara township on freeport road. There is also a getgo in harmarville, also on freeport road and also in o'hara township.

I recommend that the database listing for fox chappel be changed, its o'hara township designation replaced with fox chappel to eliminate the currently existing confusion.

I have been going to the maple HTS store for about 15 year's. Today I wanted to purchase some groceries. The Maple HTS store has discontinued items up to 75% off. Register didn't recognize the items. Help was required. Cashier came over to help as I was in the self checkout line. She rerang item at full price. I explained to her that item was 75%off. She went to verify then added 75% to my bill without removing full price. Then another item wasn't giving me the 75% off price. Cashier told me that she can't keep checking price. After final check out and payment. I looked at receipt and seen that she didn't remove full price of item that was 75% off so I told her and she said that there's nothing she could do. Referred me to costumer service. I have never had any problem with this store until now.

I purchased chicken salad Giant Eagle last night, 9-28-18. As I was making my sandwich today, 9-29-18 the entire center of the container was filled with pink, raw chicken. I am fortunate that I did not eat it yet. I have photos to forward to you. It is extremely disturbing.

Also, I also purchased your fresh salsa and as we were eating it, there was a long, red piece of plastic inside the salsa. Again, it was large enough to easily spot & remove, but very disturbing. Hoping we did not eat smaller plastic bits . I have never had an issue like this with Giant Eagle. In fact I shop at Giant Eagle because I trust the quality of the products over other stores. I do have photos I would like management to see.

Hello,

I have recently used the Curbside Express offered by Giant Eagle at the Cranberry Twp Pa Giant Eagle. The online ordering was great and I liked the convenience of that. I scheduled my order and picked it up in between the time slot that I scheduled. Everything was fine, until I got home and realized half my order was missing. I called Giant Eagle and spoke to the lady who assisted me with my order when I picked up. Her name is Judy. She said she would get the other items together and have me come pick them up. Well, due to working, I was not able to come pick them up and that is why I utilized the Curbside Express to help with time on my end. Judy did offer to bring the remaining items to my residence after her shift, which I agreed. She did drop off the items and again I was still missing one additional item.
I called Giant Eagle the next day and spoke to Judy, she admitted seeing the item when she came in to work the next day. I am not certain why she wouldn't call me to state this and not acknowledging it until I called? I asked Judy to just please refund me for this item because at this point I am just so disappointed in this whole decision to use this service. I will go back to using Walmart's online grocery, for I have used their service several times and NEVER had an experience like I had with Giant Eagle.
Judy did tell me she would credit the item back. I received an email indicating that the item was refunded, but I never saw this credit in my bank account. I did allow a day or two to let the transaction take place but after 4 days, I have seen nothing. I am not one to complain but this experience is just unacceptable. I use this service to help with managing my time with my busy life as everyone who uses this service does. I will definitely go back to Wal Mart's service. Thank you for your time!

Can you please advise why your Murrysville store constantly has empty shelves, fewer name brand items, and associates that are not helpful at all. Never is there assistance given at the self checkout lines to help move things along and heaven forbid if you ask for assistance within the store. This is completely different than your Monroeville store. Is the Murrysville store owned by Giant Eagle or is it a franchise? you may want to evaluate your leadership at this store.

The incident happened today (6/20/18) at 1000. I have a prescription for Maxalt (rizatriptan) that was written as #30. I called my insurance company asking them how I can fill them for 90 days supply. They told me they were willing to pay for 54 tablets for 90 days supply. I know I have enough refills on my prescription for 90 days' supply. I called the pharmacy asking them to fill 54 tablets for me and they refused citing that the doctor only wrote for 30 tablets and not for 54. According to Ohio Law the pharmacist is allowed to change the quantity to 90 days' supply as long as the prescription has enough refills and total quantity to cover the entire fill for the 90 days. Please refer to Ohio Revised Code 4729.40 to confirm this. I even called the Ohio State Board of Pharmacy to confirm this is as well. The pharmacy and pharmacist refused to help me.

The plastic bag holding giant eagle red potatoes b size potatoes has a recycling symbol with NO NUMBER . MAKING IT IMPOSSIBLE TO RECYCLE. PLEASE CONSIDER FIXING THIS MAJOR PROBLEM. I have checked the bag over multiple times and cannot find any other recycling number. I would have never bought the bag had i known there wasnt a number anywhere. Also just as a reminder the Giant Eagle stores that have recycling bins for plastic bags accept Plastic Bags Marked with a number 2 or 4 recycing number.

My 88 year-old mother was the victim of a scam on Friday and Saturday 08-09 June 2018. It's known as the "Grandson Scam." She received a call from someone posing as a police officer. Her grandson was in an accident, and the car in which he was a passenger was carrying illegal drugs. They put someone on the phone pretending to be her grandson. He says he's sorry and please don't tell my dad. Officer then explains that the only way for him to stay out of jail for the night is if she can post bail. The only way they can receive payment is through gift cards.

My mother was naive and out of love for her grandson, took $3, 000 out of her accounts. She then went to the Hermitage, PA Giant Eagle where she attempted to put that amount on one Target gift card. She was told there was a limit of $500. So she purchased six cards at $500 each. Note: The scammers were able to convince her to do this two additional times. My 88 year-old mother on a meager income was robbed of $9, 000.

When I found out about it later Saturday afternoon, I asked her to call Target and stop the cards. Target was able to stop a few of the cards with approximately $1, 300 remaining. Target is going to contact Giant Eagle to request a refund for her.

I am not writing to "complain" to Giant Eagle. I'm writing to make a request.in the future, should your clerks encounter a senior citizen putting large sums on gift cards, could they the very least make an inquiry to the large purchase? Or could they make a comment something similar to, "I see you're putting a lot of money on those gift cards. I just want to make sure that you are aware that there are scams artists who have required people to put large sums on gift cards to rescue a relative, or to get a large lottery winning amount, or something else. We just want to be sure that you know the person to whom you plan to give these gift cards."

I don't want anyone else to go through what my mother is experiencing.

[removed]
[protected]

Girlfriend has been at pharmacy on interchange road for over an hour waiting on 10 strips of her medication. Out of stock on a medication is unacceptable. Im wondering if ppl don't know how to do there jobs or just don't know how to count to 10 an hour for medication is absurd even if there are 50 scripts to fill 20 mins should always be the max wait time or maybe HIRE more people and stop being a [censored] corporation.

I was just at the pharmacy to purchase some Claritin D. I gave him my drivers license and giant eagle card. He was running it through and then told me his system froze. We went to another terminal and repeated the process, but now I can not purchase it because it was recorded on the other terminal. He told me that he could not sell it to me. To try somewhere else. Also told me it is a statewide system, so technically I am in the system as purchasing it. He said I would have to wait about 2 weeks and try again. I need the medication NOW. Plus I have a $6 coupon that will be expired by then. He said there was no one he could call.

Ordered a make your own salad...I ordered romaine and spinach, got really old wilted looking head lettuce. Looked like scraps. It had about 3 cherry tomatoes and a couple cucumber slices and hardly any grilled chicken. I ordered carrots and green peppers...I got none. I ordered fat free ranch dressing...I got none.

I was shocked and surprised and so disappointed. I usually get an awesome salad at Getgo. Don't know what happened today!

I recently won $200 On a scratch off ticket, and even though I seen thousands of dollars in the lottery register, and the ticket states that you can cash anything under $600 at a store, at the GetGo store in Lawrenceville, on 40th st, Pittsburgh, PA 15201, I was turned away and told that GetGo cannot and will not honor my ticket as they cannot and will not cash anything over $100. This is extremely upsetting. Not only does that mean I now have to drive further out of my way to claim my winnings, but it now feels as though I haven't won anything. I cannot believe that GetGo would not honor a winning ticket bought at their location especially for such a small amount compared to what they make on a daily basis. I'm very disappointed in the service here and this has become the last straw for me with GetGo and it's horrible customer service. I know this complaint will either be defended with the obvious "we do not hold over $100 due to thefts" answer or not responded to at all. Even though, like I said, I seen thousands of dollars in the register when they cashed they guys ticket in front of me, in the lotto register. From now on I will consider no longer stopping at GetGo or Giant Eagle locations for any grocery shopping, quick stops, or gasoline for my company's fleet of trucks, and given the reply or lack of a reply, I will also consider spreading the word about the lack of customer service to my business associates and people I know in the trades.

I redeemed my 0.30 cents per gallon and the pumps were not working. When I arrived I scanned my advantage card, redeeeming my 0.30 cents per gallon of gas, then the pumps did not dispense any gas. I was unable to resolve the issue in person because that is no one who works at night. If the pumps were shut off after a certain Hour I should not have been able to redeem my gas points. It also should have been clearly posted that the pumps were off. I look forward to your response.