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Gexa Energy

Gexa Energy review: My energy bill

H
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10:19 pm EST
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Every month they tell me something different when I call them. I was told that if I exceeded 1000kw in my billing period, that I would receive $135 credit. I got my bill and it's $115.00 credit only. I called and they adjusted it. The next month, same scenario. Now, this month, in the winter when my heater is operated from natural gas and my ac only ran 3 days out of the most recent billing cycle, I kept receiving emails from Gexa telling me how close I was to getting my credit and the last several emails they sent said, "credit earned"... Guess what? I received my bill and nope! No credit at all! They said only used 907 kw. So, in the winter my bill is 200.00.

Claimed loss: 135.00 to say the very least!

Desired outcome: Please honor the fact that my emails show me credit earned

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  2. Gexa Energy phone numbers
    +1 (866) 961-9399
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    +1 (713) 961-9399
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  4. Gexa Energy address
    20455 State Highway 249, Suite 200, Houston, Texas, 77070, United States
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  6. Janet
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    Feb 09, 2025
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