Gettransfer review: Taxi refused to pick up vulnerable family

My wife and 4 neurofivergent children where to be picked up at Dubai airport at 0300. Taxi driver agreed to this and knew flight was delayed due to the USA/Iran war. On arrival he said he could not collect but his mate would for more money! I contacted 5 times and no one has got back tom me but they have taken FULL payment.

BELOW IS EMAIL TRAIL.

NOTE NO ONE HAS REPLIED SO NO REFUND CONFIRMATION. THEY NEVER COMPLETED TRIP AND ARE FULLY AWARE AND CHARGED ME ON 12TH JULY SO ESSENTIALLY STEALING FROM ME.

As per trust pilot review NO ONE -has apologised, no one has refunded me, no one has compensated me.

Complaints on 17th and 21st to this email.

You forwarded on the complaints but NO ONE got back to me.

I look forward to your swift reply now please as that is 10 days./

thanks

ps the Voucher is the problem driver and also what needs minimum refunded. By right the company should really be taking my children back to the airport for return flight for free as it was disgraceful.
________________________________________
From: Paul
Sent: Friday, 17 July 2026 03:25
To: QA Team
Subject: Re: Contact request

My family who have 3 people of determination children was left vulnerable.

I have proof i warned driver many hours before.

He has lied and asked for money for his friend. ... .

He needs sacked but what I want is a man-to-man meeting with him.

I won't allow this to go.

I can send you all the proof.

My family have arrived and not picked up yet.

Obviously refund me and compensate me properly.

The best compensation is let me meet this guy but i want police available

________________________________________
From: QA Team
Sent: Friday, 17 July 2026 03:13:16
To: p
Subject: Contact request

Dear Customer,

Please accept our apologies for the inconvenience caused to you.

Thank you for the information.
We have already transmitted the information about this situation to the Quality Assurance department.
The managers of this department will thoroughly investigate this case and will inform you as soon as possible.

Have a good day.

Complete your trip with the best travel deals on flights, hotels, transfers, and more — explore GetOffers.

GetTransfer.com Support Team

e: [protected]@gettransfer.com
blog: blog.gettransfer.com

View 0 more photos