SUBMIT A COMPLAINT

[Resolved] GetOrchardfake iPhone

5

One month ago I bought an iPhone 6 Plus from them. The delivered phone had problems with its battery. It required getting recharged every 6 hours. Of curse, I couldn't wait and brought it to the repair store, where the guy said that my phone is actually not real and has nothing to do with the real iPhone, even though it looks like it. I was shocked. And it was the truth because I witnessed how they were checking its number on the internet and didn't finda anything.
I don't know what else to say. I am just frustrated that I spent money for nothing... :(

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Orchard Customer Care's Response · Nov 01, 2017

    Hi Mark,
    So sorry to hear about that!
    We'd be more than happy to help you sort this out.
    Please send us an email to [protected]@getorchard.com or don't hesitate to give us a call at [protected]
    Thanks for your patience and let me know if you have any questions.

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