Getaroom
Reviews and Complaints

I would never use this company. I received a voicemail stating an IT glitch with my booking and that the system had booked a different hotel. The options they gave me were to either keep the booking with the different hotel or cancel the whole booking. Several pointless calls to Customer Service of which all would simply respond with the same canned response. Even though they totally accepted the issue was with there IT system, if I wanted my original hotel I would have to book again which just happened to be of a higher cost. They could not honour my initial booking as it was not on there "inventory" - ?

I had booked this room nearly two months prior to the trip and they informed me of the so called IT glitch a week before my trip. I had the an email confirmation of my booking - so no IT glitch in my view. In my opinion this is a total scam and I would not recommend using this company. There customer service was simply dismal and rude. There was no one was willing to help and after several attempts to speak to a supervisor where they put me on silent hold and no one would speak to me again - simply awful.

I would not use this company, I personally believe they are a scam. Use someone else!

I used get a room to book a motel 6 in Glendale Arizona, I had a problem with the room and the toilet started overflowing. The hotel management told me I had to pay over $100 to fix the toilet or I had to leave immediately and I would be refunded for the days I was not there. I left and called book a room and told them they said they would get right on it and someone should contact me in about a week. 3 weeks later never heard from anyone I called to look into my refund, the woman on the phone called the hotel and said sorry the hotel isn't going to refund your money. I asked to talk to her supervisor and after going through the situation again with her she said all she could is refund me for one night because the hotel already charged me. The hotel already charged me before I left Connecticut so I don't understand how that is relevant at all, as I have no way of seeing the future and knowing there was going to be a plumbing problem. They did nothing to fight for me as a customer and just gave up because the hotel said no. I got transferred around several times and was on hold for almost an hour all together. Horrible customer service, did nothing to try to help me and seemed as if they just asked the hotel they said no and they said "oh ok oh well looks like our customer is out of luck, " I will never use them again and you should not either. I was not being greedy I didn't want my whole trip refunded just the last two days that I didn't stay because I was kicked out of my hotel room. I had to scramble at 6:30 on July 4th to find a new room last minute at another hotel, and they didn't help nor care at all. Don't book with this service, I wait tables in 2 restaurants as a living, I know what good customer service is and I know how your supposed to treat your customers to ensure repeat visits and this company has no idea how to take care of their customers. The customer is supposed to always be right and come first.

Booking a room with getaroom.com was a huge mistake, You wont get a room clean, No maid service because i book from this getaroom.com company. The hotel was told. This is terrible vacation if you book getaroom.com

NEVER BOOK VIA Getaroom.com! -- I frequently travel abroad and use websites to make hotel bookings. I recently used Getaroom.com to make reservations in a hotel in Agra, India. The hotel never received my booking while representatives at Getaroom.com constantly assured me that the hotel had the details. Less than 18 hours before check-in and just 12 hours before I was to leave for the Agra for 2 nights, I was told that my booking was, in fact, not confirmed and that the previous representatives were wrong. I had to cancel my travel and incur fees. After waiting for 30 minutes on hold, an "escalation representative" finally spoke to me and assured me that they would instead accommodate me in a hotel in Delhi for the 2 nights. I took this offer only to find out during check-out that the representative never paid this hotel and I had to pay more than three times the cost of my room in Agra. Because of the incompetence of the managers of this website, I have lost close to $500 and my emails regarding compensation have gone unanswered.

Getaroom.com is nothing more than a credit card phishing site that should not exist. That site has web crawlers on all trusted hotel booking sites that redirect consumers to their "site" with the promise of low unpublished rates that people on tight budgets can't seem to resist. I work at a hotel and in the past month have seen an increase in people showing up thinking they had confirmed reservations from getaroom.com when they clearly did not. Calls to Getaroom lead the customer nowhere and in all instances the standard response was they use another party to book the room. They will apologize profusely and say there was a mix up and the reservation was never made. Fact is getaroom.com extracts payment knowing the consumer won't discover the deception until they attempt to check into the hotel they think they've booked at. The consumer is then charged a cancellation fee when they call getaroom to complain.

To remedy this if this happens to you contact your state Consumer Affairs office, your State Representative, contact your bank if you used a debit card and have them stop payment or call your credit card company and dispute the getaroom charges. Keep all email correspondence and print it out. While the documentation will be useless for reservation purposes, it is most excellent evidence in court.

Last but not least, know this, all hotels have published and unpublished rates available by calling the hotel directly, by calling the brands 800 reservation line or by using 3rd party vendors such as Expedia, Priceline, Travelweb, Hotels.com and the like. Unpublished rates cannot be lower than 30% off the hotel rack rate based on current occupancy at any given time. It's your money, spend it wisely. Don't spend it foolishly on a website no one has ever heard of.

Akilmane, I hope you come back and read my advice and follow through to get your money back from getaroom.com.

GETAROOM.COM ROCKS! Great deals. Huge selection. Awesome travel agents when calling their 800 number!
Plus they have this thing called "unpublished rates"... which is even a lower price than the online!

Getaroom ROCKS! I book with them all the time! Great deals!

Isabella obviously works for getaroom

I was able to book my room in San Diego through getaroom.com's Call Center without a hitch. The $25 rebate discount went through just fine, and the rep who attended me did a good job answering all of my questions.

Most deceitful online company I've every encountered. Horrendous customer service. DO NOT use this online booking company!

Awful! They guaranteed a room with a balcony over the phone but the email confirmation they sent was for a room without a balcony. They would not change the reservation so we had to cancel and rebook through the hotel. Now they will not issue a refund even though they didn't provide the product. Never use this company to book a hotel room, they are engaging in fraud!

Terrible site. Were NOT informed that they did not honor the hotel discount we were to receive as part of a blocked rooms for a class reunion. The customer service person I talked to to complain even admitted who ever took the reservation should have told us. But there was nothing they would do and if we canceled we would lose the whole amount. Finally took $70 off but I said that was still $200. more than what we should be paying. Since that wasn't told to us i feel THEY lied to get the extra money and they also say BEST PRICE guarantee. Also a lie. Trip advisor had the same room alot cheaper which we also didn't know until after. Wouldn't honor that either. Ripoff

Getaroom STINKS SLEAZY COMPANY JUST LIKE IT SOUNDS 😡

The most deceiving booking site EVER somehow I was sent via TripAdvisor I will NEVER EVER USE EITHER SITE AGAIN ! Geataroom is a deceiving Company ?...Awfull 😡😡😡😡😡😡😡😡

Horrible! Accidentally booked the wrong day, through Kayak android application. immediately called to change the date and was met with the worst customer service ever. No help, rude, would not do anything to help. Would not refund my credit card either. Would just blame me. never use this site, do not use through Kayak, in fact don't use kayak...from now on will only ever call the hotel or go to the hotel website.

By far the worst hotel site on the web, book a smoking kind bed room at hollywood florida, then when i got there i was told that the hotel is a non smoking hotel. called the company and ask to be moved to another hotel they charged me again and promised to return the credit onto my card. They never did, i've called them 4 times and they say the same thing, it is being processed. Tomorrow I will call my bank and place a claim on them.

29 Feb 2016

Booking made on-line
getaroom receive payment from American Express who confirm that they have payment

Several calls and emails via their on-line email with responses that they will call back. They do not call back. They reply by email saying they doo not have the payment.

I am going to take legal action to recover costs incurred due to their breach of contract

Worst customer service experience ever. I called getaroom.com hotline and booked a 3 day stay at "the inn at oak plantation" Kissimmee. I repeatedly asked and verified with the call agent that I want a room with wifi and I was assured of it. Upon check-in, I found out that not only is there no wifi in rooms, the nearest public access wifi is at their "resort" 10mins walk away. At the "resort, " there are no available power points to charge my laptop. Pissed, I called getaroom hotline and the agent hung up on me just minutes into the conversation. The second time I called them up, another agent who was more patient, went with the cancellation albeit I still have to stay here for a night. I highly recommend using hotels.com than getaroom because you can see everything on-site plus the rates are close, if not the same.

I booked with Getaroom and reserved the Pear Tree Inn in Paducah and upon arriving there they said I didn't have a reservation with them. They called the Thrifty Inn and found that my room was there. I showed the reservation to the staff at the Pear Tree, showing the reservation was at their hotel, and I was still sent to the Thrifty Inn.
I stayed at the Thrifty as I had no choice. I called Getaroom after emailing them as they requested a phone call. I spoke to an agent who had me on the phone for 15 min. and said she would call the hotel and verify. She then hung up on me and I have not received a call back.
Form you own opinion about Getaway, as I have. I have emailed and called Getaroom and this gets fixed I'll happily add an update. However I have little faith so far.

Made reservations for grandma and aunts to visit,was quoted 308.00 for 2 nights,get charged 454.00 for 2 nights, thought we were booking through hotel and get this rip off site,called and sent emails to company with no resolution

[censored]!

Thought I was on a website to book a room. Shown a price of $80.61 when I gave my credit card I was charged $123.07 non refundable! No fees were ever disclosed. Canceled immediately. Said non refundable.

Booking done by mistake after have been transferred automatically to getaroom site …

I ask for refund or reschedule however the saud no due to cancellation deadline y day which the booking done after deadline if the booking

Cost me 400 without any reason ..

Hilton Garden Inn Sunderland Confirmation number [protected] Booking Confirmation number R4065095944 Payment made at time of booking and not passed on to the Hotel, consequently I had to pay again on arrival. Therefore I feel I an due a refund. Reservation was Check in Monday 17th April Check out Wednesday 19th April 2023.

I am in the same position right now with them, relating refund. I believe that there refund policy is a scam and they also need to remember that you have first timers that don't understand the policy, so the non refund should be an option for customers to select. You people are wicked and have no conscience nor care about customers well been. I canceled within minutes after realizing and I cannot get a refund nor a rebook ,so my 721usd just went down like that

I need to expense my stay which I booked through Getaroom, and requested an invoice through customer care for my company's name, but got no reply, even after following up.

Reference Number: #CN03349241

I did receive my refund, so I withdraw my complaint.

Glenn Hering

Hering@sbcglobal.net