Gerald Jones Subaru/Volvo’s earns a 1.0-star rating from 1 reviews, showing that the majority of customers are dissatisfied with their vehicle purchases.
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I took my car to Gerald Jones Subaru/Volvo in May for warranty work with a list of issues
I took my car to Gerald Jones Subaru/Volvo in May for warranty work with a list of issues. They claimed there was nothing wrong with it, but I had to bring it back again. This time, they said there was a bad head gasket and other problems, so they pulled the engine to replace it. When I got the car back, there was low water (only 1/3 gallon), wiring not attached, a rattle still present, insulation hanging, a dent in the car, and soft brakes. The next day, the belt shredded because it was installed incorrectly. I brought it back again, and they fixed the belt, but there was still low water, a loose bolt, insulation not repaired, and grease on the interior. The warning lights on the dash came on the next day, so I brought it back again. They installed the intake gasket incorrectly during the repair. When I got the car back, there was still low water, insulation not repaired, the rear AC console was broken and dislodged, and the engine cover was missing. Now, the car is back in the shop for a possible head crack. We've only had the car for a few days in the past 9 months, and they've destroyed its reliability, safety, and value. They've dented and scratched the car, installed parts incorrectly, left loose bolts and missing screws, and installed insulation and wiring incorrectly. The brakes are still soft, there's always low water, and it still rattles. They even greased up the interior, making it impossible to trade in. I've talked to managers and offered a solution, but they're refusing to buy my used car at a premium price and sell me a new car at their cost. I've received offers from other dealers, but I can't get my car out of their shop reliably enough to trade it in. Now, 9 months later, they're pulling the engine again and repeating the process. I no longer trust the reliability or safety of this car, and I shouldn't have to wait weeks, months, or even a year for my car to be returned in worse shape. They're either neglecting me or abusing warranty claims. Help!
Is Gerald Jones Subaru/Volvo legit?
Gerald Jones Subaru/Volvo earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Gerald Jones Subaru/Volvo has registered the domain name for geraldjonesautogroup.com for more than one year, which may indicate stability and longevity.
Geraldjonesautogroup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Geraldjonesautogroup.com you are considering visiting, which is associated with Gerald Jones Subaru/Volvo, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Geraldjonesautogroup.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The geraldjonesautogroup.com may offer a niche product or service that is only of interest to a smaller audience.
- Gerald Jones Subaru/Volvo protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Gerald Jones Subaru/Volvo
One of the things that sets Gerald Jones Subaru/Volvo apart from other dealerships is their commitment to customer satisfaction. They understand that buying a car can be a stressful and overwhelming experience, which is why they strive to make the process as smooth and hassle-free as possible. Their sales team is friendly, knowledgeable, and always willing to go the extra mile to help customers find the perfect vehicle to fit their needs and budget.
In addition to their extensive inventory of new and used vehicles, Gerald Jones Subaru/Volvo also offers a range of automotive services. Their state-of-the-art service center is staffed by highly trained technicians who are equipped to handle everything from routine maintenance to major repairs. They use only genuine OEM parts and the latest diagnostic equipment to ensure that every vehicle is serviced to the highest standards.
Overall, Gerald Jones Subaru/Volvo is a dealership that truly cares about its customers. They are committed to providing a positive and stress-free car buying experience, and their dedication to customer satisfaction is evident in everything they do. Whether you're in the market for a new or used vehicle, or need service for your current vehicle, you can trust Gerald Jones Subaru/Volvo to provide the highest level of quality and service.
Overview of Gerald Jones Subaru/Volvo complaint handling
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Gerald Jones Subaru/Volvo contacts
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Gerald Jones Subaru/Volvo phone numbers+1 (706) 228-7600+1 (706) 228-7600Click up if you have successfully reached Gerald Jones Subaru/Volvo by calling +1 (706) 228-7600 phone number 0 0 users reported that they have successfully reached Gerald Jones Subaru/Volvo by calling +1 (706) 228-7600 phone number Click down if you have UNsuccessfully reached Gerald Jones Subaru/Volvo by calling +1 (706) 228-7600 phone number 0 0 users reported that they have UNsuccessfully reached Gerald Jones Subaru/Volvo by calling +1 (706) 228-7600 phone number
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Gerald Jones Subaru/Volvo address4022 Washington Rd, Augusta, Georgia, 30907-2323, United States
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