General Motors

I am Michael Barr. I live in Gurnee, IL.

A Buick Envision was purchased at the Kenosha, WI dealership (Palmen Buick). The sales personnel there absolutely refused to produce a purchase contract that did not contain additional warranties, such as TIRE PROTECTION, EXTENDED WARRANTY and so on. My spouse and I were surrounded by what felt like a mob scene that you see on TV. Our credit ratings were both over 700.

We signed the contract knowing that we could cancel the additional items they mandated by way of not allowing us to have a contract without them. Additionally, the interest rate and length of loan was not reflective of our good credit ratings. In addition, upon asking questions about the car, the salesman become irritated and did not want to be bothered with questions and actually told me that I ask alot of questions.

It took me two months to get those service contracts cancelled and noone from the dealership would help me do it. I had to contact the other companies myself. I also got the car refinanced. My initial interest rate was 4,7% for 84 months. The new refinancing with a different bank was 2,6% for 60 months.

Now that I got all of those issues resolved, I have found myself in a position whereas I cannot get my car serviced professionally at the local Buick Dealership (Anthony Buick/GMC). I have been there two times for oil change/tire rotation. The first time I went, they were rude and it took about two hours. I went three days ago and specifically informed them I had a coupon from their website for oil change and tire rotation for $79,95. They refused to honor that coupon and they refused to rotate my tires. When I checked out, I asked them why they did not rotate my tires, and was told that I did not request that. I did request that when I made the appointment and when I pulled into the garage and was greeted by the service tech. When I got home I checked my oil level. The oil was very dark, the fluids such as wiper fluid and so forth had not been capped off nor were there any fingerprints in the dust on the caps of those features thus indicating they had not been touched. I took my car directly to firestone and got the oil changed where it was confirmed the oil had not been changed but the oil life computer feature had been reset. You just cannot get any lower than doing a dirty trick like that.

As this is a General Motors Division, I am coming to you. I am American born and I would like to think that American products and service are something to be counted on. What I have found is that across-the-board General Motors personnel have displayed absolutely no sense or moral fiber in any regard. From what I can see, General Motors personnel are absolutely fine with taking money from you but integrity, moral conduct and general care about customers is nonexistent. Additionally, there were two service recalls on my car already that neither GM nor Buick notified me of.

We purchased the car less than one year ago. Because of what we have experienced, we are taking it to sell tomorrow and plan on buying anything other than a GM product.

If you think anything I have written here is wrong please know that I am a decorated US Veteran with moral integrity and I don't waste my time lying about such things. I am very sad that one of our nations well known industries has suffered decay from within to the point of no return.

Michael Barr

I own a 2018 Chevy Traverse that has been garage kept since we purchased it. It has 55,000 miles on it. In my opinion not a lot of miles for a vehicle that we have owned for 5 1/2 years. The check engine light came on. I brought the vehicle in and waited approximately 20 minutes for someone to talk to me. They informed me it would be approximately $150.00 to look at it. Even if there were no problems diagnosed I would still need to pay $150.00. I explained that my mechanic doesn’t charge that. The intake employee stated that all repair shops charge a fee. That repair shops hide the fees. They looked at the vehicle and stated that I had an exhaust leak at the split in the exhaust pipe that comes off the catalytic converter . They also explained that it would need a new catalytic converter. The estimate was approximately $2200.00. I have an extended warranty that still covers my vehicle. They said that was the charge. I took the car to my mechanic who is ASE certified and he stated the problem was the same as Chevy had diagnosed. I did not tell them I had previously brought it to the dealer. The mechanic also stated that it should be covered under warranty and to bring it to my dealer. My mechanic also provided me with the page in the warranty that says this problem is covered. I called and spoke with the service manager Mark at Jennings Chevrolet in Glenview, IL. Mark danced around and tried to tell me that it is not covered and that he would need to contact GM and GM takes days to get back to

Him. It has been 6 WEEKS!’ I have yet to hear from Mark or GM. I would very much appreciate an email or

Phone call back regarding this issue . My name is Patrick [protected]. Email is [protected]@sbcglobal.net. Thank you

For the last 6 months the dash on this vehicle will go dark and later come back on. When it goes out The Tach, the speedometer, all gauges and I.C. and turn signals do not work. Sometimes it's out for two to three hours or more. It never gives you a warning. I have had it at the dealership, and they can't find the problem and at $180 per hour I can't afford to have the look all day or a week for something they can't seem to find. I my opinion this fault makes it very hazardous to drive the Equinox.

What can you do to fix this and make this vehicle drivable again.

I have a 2010 Yukon Denali XL. Upon traveling to another state several lifters decided to fail in Illinois and I was forced to rush it to a dealer and they rushed the job and got it done in four days. They replaced the cam as well as it was damaged. It cost me approximately $5100. After picking up the vehicle the next day we traveled to South Dakota on the way home to Montana the tapping noise began again. I called a mechanic to come to the gas station we were stuck at who immediately looked at it and couldn’t get it to make the noise again. So we went home. Upon arriving home I immediately, upon recommendation from the dealer in Illinois, took it to the dealer here who said it wasn’t making enough noise to replace all the lifters again. I waited some time and in a short period of time 2 lifters went again and this time the dealer insisted that I drive it to them without having it towed because they didn’t wanna pay for a tow I warned them that it could damage to the motor they agreed they would cover anything and it did and they in fact covered everything. Months went by and the same exact thing happened again and I replaced the lifters a third time at that point they said there was a cracked piston. I now noticed the engine was burning a quart of oil at 1000 and 1500 miles. It did not do that prior. The oil I’m assuming was changed each time by gm & to my understanding synthetic of correct grace for those lifters/motor has always been put in the car. I also paid to have the oil pump replaced just in case & gm at that point, had me pay for 1 new piston & yet they did the labor for free-why if they now claim zero responsibility why do that for free? I did question why we wouldn’t replace ALL pistons as is most commonly done & they refused saying they could not as it was “warranty work”. I asked if at that point it just needed a new motor as do much had been done already & was still clearly a problem & they again said no ma’am. A year went by (in a blizzard recently) and the same dash lights & traction control warning/noise & sudden loss of power happened yet again and I called same dealer-the car was towed & now they’re telling me there is no oil pressure to the lifters and that I have a spun bearing and I need a new motor and they refuse to cover anything because it has nothing to do with the lifters & is not their fault. I have documents instructing me that with lifter failure or absolutely can in fact cause damage to the engine (this is common sense) and I still cannot get them to cover anything they will not let me pick up the car and are trying to charge me $550 for towing and they’re supposed “diagnostic” work which was minimal at best. It is common sense knowledge that replacing 3 sets if lifters will cause engine damage. They also failed to replace all lifter guides multiple times as well as the VLOM ever. I spoke with the owner of GM dealer in Missoula Montana Rob Demarois he is very nice man but refuses to do anything and says it is not his problem. He recommended I get a hold of GM. I have since called a lemon law lawyer who is interested in working with me on this but I would MUCH rather GM do what is right so I don’t have to go to that route. I purchase c a car from this exact dealership years ago & will never again die yo being yelled at & told I was wrong then in fact being proven right. I was refused a loaner vehicle & had to contact owner to finally get one last time the lifters were replaced. This is the fault of GMs faulty lifters which is well documented in several class action & other cases. I will upload the docs from 2 repairs, there was another lifter repair between the 2, but other docs are in the car at dealer & they will not release the vehicle to me until I pay. Please contact me!

I have been trying to complete the sale of a 2021 Silverado and since NOVEMER 28th we have been stonewalled, delayed, and frustrated over getting just a copy of the title for the bank's paperwork faxed to St. Mary's Bank. The loan officer asked for the 10 day payoff with per diem rate at the same time. It took them 7 days to fax the copy of the title over and they didn't send the payoff information. I had to call them several times just to get the title, now I'm doing it again to get the payoff information. This is the 21st century, NOTHING takes 24-48 hours to fax a single document, never mind SEVEN days. This is holding up the sale of the truck and everyone involved is stressed and frustrated. We are now nearing 2 full weeks without getting the information we need. If I don't get any satisfaction by tomorrow Dec 9, 2022 I am contacting the Better Business Bureau

Acct number: [protected] - Alexander Mavrogeorge

when my wife and i are both in the car and the seat memory kicks in, the seat jams me against the steering wheel

and sometimes it moves her all the way back to my position.

The dealer said to leave 1 key home

that is the stupidest thing I ever heard.

even if we stop at a store and she remains in the car, i get in and the seat jams me against the steering wheel.

Dear Sir ,

I just spent $600 to replace the transmission fluid in my 2016 Corvette

with only 8,000 miles ! I was told by the dealer that the original fluid had

some quality issues and they now have a better product !

My Vette had been hesitating during shifting and apparently this fluid and /

or the Torque Converter is bad ! They changed the fluid to a new and

better product in " hopes " it will fix the issue ! If not , I am to return to

vehicle to have the Torque Converter replaced at a cost of $4,200 and this

is all at my expense !

Please advise as this seems like it should have been covered by a recall

and /or under warranty ! I never received any such information !

Thank you for understanding my concern !

Dennis Kessen

I bought this vehicle 8/15/2022. First I got a car that was not registered to me now the car I got back break light is out. I work for GMC AutoNation on Mendenhall. I asked them in the service department to look at it & fix the problem but nothing has been done. I got Hired 10/10/2022. I am a Sales person. New to the whole car business. But I need my car repaired. Please look into this matter. Also I am a Christian & they are making me work on Sundays. I told them I go to church in Sunday. They threatened my job. I like my job but this store is a mess from Top Management on down.

Respectfully submitted

Relissha Franklin-Collins

I purchased a 2022 Silverado LTZ Ltd on Feb. 3rd, 2022. As I've read before with other people, I was told the microchips would be installed around the third quarter of '22. I have purchased more than 35 GM vehicles, all but two were new, the two were one year old, all Chevys except three Pontiacs. I don't expect any special treatment, but I do expect to be treated fairly and with a little respect. The idea of most of the new vehicles sitting on the lot have their chips, and I don't (and everyone else like me), is total B.S. It's totally disgusting to me to be treated like this. I feel that just maybe, GM should table a little of their greed, and take care of the customers they already have, instead of customers they're hoping to get. If they don't, they may never see them again. I was also told that Iowa is not considered a "cold" state, so my butt and hands continue to freeze. I realize that sounds like I'm whining, but I did spend the money to have these "options".

I purchased a 2022 High Country in January 2022 and was told it was missing chips and they would be available in October 2022. This is a top of the line vehicle and cost over $60K. I have heard nothing regarding the missing chips for my vehicle and would like to find out when to expect them to be available. I don't understand why the 2023 can have chips and they are not getting the chips for customers that have purchased vehicles in 2022. I would like to know what I can do to remedy this issue. Is there a number I can call?

I purchased my 2021 Silverado w/ 5.3 engine in March of 2021. I have less than 15,000 miles on it and it is in the shop having lifters replaced on one side of the engine. I don't understand why this has not been recalled and all lifters and rods replaced. I have looked this problem up on internet and found a lot of problems concerning this. Is there anything else I can do. I have never had a vehicle that has let me down and I feel this is not going to fix the ongoing problems with the lifters since they are not all being replaced. Can you give me some reasons to why it is not recalled and what if the other lifters fail? What if it runs out of warranty then they fail? Can you please give me insight and tell me if GM is looking further into this problem to make sure the people who bought the models included in the lifter problems will be taken care of? I also bought a 2022 High Country Tahoe with a 6.2 engine... no problems with it yet.

Thanks for your response,

Kevin Calhoun

Email - [protected]@AOL.com

I purchased this car in Feb 2021.

A battery recall was announced in July 2021 and since that time I have been driving this unsafe car.

I need to be able to purchase a new car with a safe battery. EV Concierge does not help me!

This is NOT responsible behavior from a manufacturer!

Please arrange for me to purchase a new 2023 Chevy Bolt EV.

Zinaida Pelkey

My compliant / concern is the paint is peeling, bubbling, flaking and blistering ony 2016 Chevrolet Silverado Crewcab. The pearl tri-coat paint started to fail without any external or environmental influence.

The paint is unable to adhere to the surface and begins to bubble and flake exposing the primer sealer.

Besides being visually unappealing - bubbling, peeling and flaking paint exposes the surface it was designed to protect. If left unrepaired, paint defects can eventually lead to rust further degrading the appearance of the truck.

I'm witnessing the finish on my GM truck deteriorate at an alarming rate over recent months.

This paint peeling is decreasing the value due to paint defect.

Michael Stewart

I purchased a 2022 AT4 in December 2021, with the understanding that there was missing chips for my truck. Here it is almost a year later, and I am still missing chips in my truck. Please help me understand how a company can produce new 2023 vehicles with all the chips in them and my truck still missing them. I am or was a die-hard GM buyer because you have always been there for the consumer, however GM has lost that somewhere along the way. Please contact me by email or phone to discuss this matter further. ([protected]@gmail.com)(832/576-7657)

My wife and I purchased a 2022 Buick Envision on 9/20/2022. At the time oof delivery the heated seats were not functional (no chips). Since cold weather is arriving in upstate NY I'd like to get a status update on this feature we bought. The Vin # is: LRBFZPR43ND111641. It was purchased at Drivers Village in Cicero, NY.

Richard Butler/Susan Butler

[protected]

[protected]@msn.com

This vehicle has been in the shop for more than 80 days with emission problems, engine problems and now transmission problems. The vehicle was taken by theft and recovered. When recovered it was towed to the nearest GM shop where diagnostics were ran and the only issue found was that something was stuck to the transmission. Despite the anti-theft system and my account with OnStar the vehicle was able to be taken by theft, OnStar could not help with theft slow down or shutting down the engine saying the system had been tampered with. However, no diagnostics found any issues with either system, OnStar or GM's anti-theft. As stated above I have had ongoing issues with the engine but now, after already being told the engine was fine and after it has taken the shop close to one month ago to get an estimate to me, I am told the engine has blown and oil is sprayed all under the hood. Don't you think someone would have noticed a blown engine well before now? They have had the vehicle since October 2nd. I would like to know how a vehicle sitting idle in a shop blows an engine. There have been far too many issues with this truck considering it was purchased with 0 miles.

Around 36,000 miles vehicle started experiencing radio issues where the radio just turning on and off by itself dealership insisted it needed to be updated update was complete 37,500 miles we are at now currently vehicle has radio issue electrical issues in general nothing turns off after you turn key off or shut the vehicle off open the door vehicle electrical remains on engine turns off but electrical stays on you have to turn everything off manually also upon further inspection after oil change losing coolant with no signs of a coolant leak a gallon a week has been losing out of the vehicle now a gallon of coolant is expensive at a gallon a week another appointment with dealership to fix it in grand island new york 3rd attempt rescheduled us again vehicle is been known at 37,000 mi still have this issue no overheating as of right now but mechanically inclined that I am I know to keep the fluid level where it should be or at where it should be to avoid the overheating issue and at the vehicles third oil change metal shavings in the oil and now I told that this can be normal sometimes but i've never ever heard of that happening before we're not dealing with an old school dirt bike supposed to be dealing with a 20/20 chevy trax I should not be metal shavings in my oil pan

The vehicle is missing two chips. I was told by salesperson that they would come in fall. Still have not been contacted by GM that the chips for my Enclave have arrived. I have leased from Gm for years. This is not how you treat a loyal customer. I know that other people have been contacted by GM and the chips have been installed by the Jim Causley mechanics. I leased the vehicle in April. I have been patiently waiting to be contacted. My patience is running out. One of the chips is for heated seats. That is a feature that is important to my wife and myself. I am paying a good price for this vehicle, and it should have all of the features I am supposed to get. My 2022 Ford Edge came with everything

I asked for. I have supported the American auto industry loyally for years.

I own a 2019 Chevrolet Colorado Crewcab. Recently I have noticed that the truck is shaking or shuddering when traveling 55-70mph. the truck has 43,000 miles. At first I thought it was the roadway but have recently read the numerous complaints on Transmission Shuddering through GM Bulletin 18-NA-355. It is starting to occur more frequently. I see that there are no recalls on the Colorado. Im not sure what to do. Please advise.

We bought a brand new pickup company car from Chevrolet Egypt, found a strange sound coming from the gear box, after taking it to the dealer to maintain they couldn't fix it because it was a manufacture defect for 8 month they have the car met with the branch manager trying to solve the issue but no solution , after meeting with the manager we signed a new contract for a car replacement in August and till now they wouldn't give the new car . This is the most devistating situation with a big loss on me and the company . I need a solid solution to my case and don't know who should I reach for that. Seeking help