Gen Digital review: Norton 360/utilities ultimate

I am writing to formally express my dissatisfaction with the handling of my support request (Case 97123617). Despite repeated attempts to seek resolution, I have been left waiting since reported on 1/13/26 without a satisfactory response. Since appox. 1/12/26 an update to Norton product has left my Outlook program unable to send and receive. Microsoft has confirmed the issue is in the Norton program.

I pay for a premium service and I would appreciate an immediate review of my case and a resolution at the earliest possible convenience. Please let me know how you intend to address this matter. Below is a listing of my called into your customer service:
1/13/26--Told would look into issue that day.
1/19/26--Emailed with no response.
1/21/26--Talked by phone. Was told someone would contact me within 72 hours.
1/27/26--Talked by email and phone. Customer service downloaded info from my computer.
1/30/26--Talked by phone. told would hear by within 24 hours.
2/2/26---Talked by phone. Told issue was elevated.
2/5/26---Contacted by chat and then by phone. was told still working on issue. Talked to Ven in billing would who told me that she would credit me for none working service.
2/20/26---Talked buy phone. Transferred to level #3. was told I would hear from someone either today or Monday 2/23.
3/8/26--Talked by phone. Was told someone would call me within 24 hours by 3/9.
3/9/26--talked by phone. told someone would call me again within 24 hours by 3/10.
3/11/26---Charged $234.26 to my credit card even though my account has been turned off for auto renewal. Talked to billing. She checked with supervisor and was told that they would credit me $140.55 and would have someone contact me by Friday 3/13. I told she that I would not be available on 3/12. She promised me that issue would be repaired by Friday 3/13 or would receive full refund plus credit for 3 months from Jan--March.