The complaint has been investigated and
resolved to the customer's satisfactionResolved Gehan Homes — terrible home and company
resolved to the customer's satisfaction
We purchased our home in August of 2005. Our home was a spec. in the classic series. We paid a pretty penny to get our home. This was our second home, the first being with Pulte who was WONDERFUL. This was hardly the case with Gehan. It started with lie upon lie from the sales rep., then we requested simple changes in the home, such as carpet and counter tops since they were not in already. We were told no, that the carpet and counters were already ordered so there was no way to change. Then we do the walk through with the superintendent, we explain the long list of items that needed fixed before closing. He ensured us that they would have everything done before closing. We did the final walk through three days before we closed. There were still several item not completed, in addition to a dying tree that I made very clear I would need replaced if it did indeed died. The superintendent wrote all of our items down and sign it for give us peace of mind so that we could still close. Keep in mind that we were closing on our other home we had sold and had no choice but to close.
Well we close and move in, this is were the real fun began. Not only did very few items get done on the list but my tree ended up dying within 30 days. I contacted Gehan and told them of the whole situation. They explained that they DO NOT warrant any landscaping. The tree was dying before we closed we explained, they flat out refused to help us.
In addition to this, the patios were chipped away looking before closing. They used a light weight, darker colored concrete to patch it. Now still, 5 years later you can see a huge difference in the original versus patched patio. It looks awful. Again, we asked that they help us and they refused. They did the same horrible patch work to a bath tub that was chipped as well.
A few things to know about Gehan. They operate like a dirty used car sales man. They get you in and screw you. Our walls are falling apart, foundation cracked, garage door already needs replaced, Front doors cheap, horrible windows that need replaced due to leaks. The home is horribly constructed.
We paid over $215K for our home and feel taken.
A few other pointers to know about AMBERWOOD SUB. the water company is privately owned and operated. Our average water bill, just water is $150 for a small family of 4. This last month our water bill climbed to $300. Monarch Utilities or Eco Resources was fighting us to double our water bills, until we got the mayor involved. The HOA is horrible and does nothing but takes our money. In addition to all these lovely things, we have no park, one pool, and live in a rock quarry blasting zone. None of which they told us when buying the home. Our home shakes daily from the blasting up the road, in Buda.
So please, beware and be smart don't buy Gehan.