The complaint has been investigated and
resolved to the customer's satisfactionResolved GE Money Bank-Yamaha Installment Financing — Unauthorized ACH Transaction, fraud, vioalation of fair credit reporting act
resolved to the customer's satisfaction
In a nut shell I made my Ferbruary 2009 monthly payment over the phone and by accident gave GE Money Bank my daughters business acoount instead of her personal bank account to make the payment. We discovered the mistake within an hour from making the payment over phone and called customer service to cancel the payment and re-route the payment from her business checking account to her personal checking acccount. We asked that the representative email my daughter a the transaction showing the credit and debit on the account. A day or two went by and no email was received, however to my daughters surprise she received a NSF statement from her bank that showed that GE Bank did not reverse the monthly payment for 410.76 but in fact tried to pay off the entire balance of the account in the amount 43310.82. Very upset, we brought this to their attention and asked how such a thing could happen. The representative was equallt confused and said that they were not authorized to take any payment over 19, oooK for any reason. We were assured that the account had been noted of this huge mistake and 6 days later they tried to payof the loan again from the same business account that was given to them in error. I can assure you that if they so much as threaten my daughter or myself with closure of the account or demand in anyway that I have defaulted on the account, the next communication you see will be the filing of a lawsuit against the employees that took the payments as well as all of the managers, staff, etc that were involved in their fraudulent acts and/behavior. SEE YOU IN COURT!!!