GateHouseSupplies
Reviews and Complaints

Worst warranty service. Liftmaster days they send parts and return lables within 2-3 days and this company says pay for the parts, pay for all returns and we will credit you in 1-2 months after we get everything back. Total scam! They will take 1-2 months unless you pay for your warrantied parts first. Client is disputing purchse with AMEX. Diffective out of box, crappy warranty and lift master doesnt care! Best to go through a local dealer you can physically visit.

Thanks for letting us know about your experience, we appreciate all feedback. We apologize for any inconvenience caused by the issue you had accessing our website via your phone. We understand that technology can be temperamental at times, and we're always working to improve the user experience. We're glad to hear that you were able to switch to a computer and successfully navigate our site.

In terms of contacting our customer service team, we're sorry to hear about the long hold time you experienced. We strive to provide prompt and efficient service to all of our customers, and we'll work to ensure that wait times are minimized going forward.

At GateHouseSupplies, we take pride in providing high-quality products to our customers at competitive prices. If there's anything else we can do to enhance your experience with us, please don't hesitate to let us know. We're always here to help and we value your business. Thanks again for your honest feedback.

I recently had a disappointing experience while trying to purchase a transmitter from GateHouseSupplies - a company that specializes in gate openers and access control systems. Unfortunately, my experience with their customer service left a lot to be desired.

Firstly, I attempted to contact them via phone but was unable to get through to anyone. Despite trying multiple times, I was left on hold for an extended period of time without any response. Needless to say, this was quite frustrating and not something that I would expect from a reputable company.

After failing to get through on the phone, I decided to try out their online support instead. I was disappointed to find that after 5 minutes of waiting for assistance, I was still unable to receive the part number for the specific transmitter I was interested in buying. As a result, I was referred to Doorking - another company that GateHouseSupplies works with.

Unfortunately, my experience with Doorking was no different from that of GateHouseSupplies. I was unable to get through to anyone and was left feeling increasingly frustrated and disappointed.

In the end, I decided to proceed with my purchase in the hopes that I had gotten the right parts. However, the entire experience left me with a sour taste in my mouth and I would seriously reconsider purchasing from GateHouseSupplies again in the future.

I recently had a less than ideal experience with GateHouseSupplies that left me feeling rather disappointed. Like many other customers before me, I had ordered a new motherboard for my gate from their website, gatehousesupplies.com. Unfortunately, when we received the product, it was clear that something wasn't quite right. Even after trying to troubleshoot the issue with the manufacturer, Liftmaster, we were still unable to get the motherboard to work properly.

To make matters worse, when I reached out to GateHouseSupplies to inquire about exchanging the defective product for a replacement, I was informed that I would be responsible for paying the return shipping fees. Needless to say, I found this incredibly frustrating, as it was not my fault that the motherboard was faulty in the first place.

While I certainly appreciate that sometimes things can go wrong with online orders, I was hoping for a smoother and more straightforward process when dealing with GateHouseSupplies. It's understandable that mistakes can happen or products can be defective, but it's how a company handles these situations that really sets them apart. Unfortunately, I don't feel like I was given the best customer service in this instance.

Overall, I would probably think twice before ordering from GateHouseSupplies again, as my experience left a lot to be desired. While they certainly have a wide selection of gate-related products, the level of customer service I received was lacking. If you're looking for a reliable and hassle-free online shopping experience, this may not be the best option for you.

GateHouseSupplies is a website that sells gate openers and parts, and I must say that my initial impression of the website was not very good. In fact, it lacked the appeal that one would expect from a reputable business. I was hesitant to make a purchase because I was not entirely convinced of the legitimacy of the business. However, curiosity got the better of me, and I proceeded to browse through their products.

One of the things that caught my attention was that the description of the gate opener was repeated in the description area. This made me a little skeptical about the level of detail that they put into their product listings. I mean, if they can't be bothered to provide a unique description for each product, what else might they be neglecting? Despite these concerns, though, I decided to take a chance and make a purchase.

Now that I have received my order, I must say that I am happy with the product. The pricing was decent, and the delivery time was reasonable. Had the website been more visually appealing and provided more comprehensive descriptions of the products, I might have purchased more. Nevertheless, I am satisfied with my purchase so far, and I hope that they can make some improvements to the website to make it more attractive to potential customers.

When I was in search of particular parts for my garage door opener, I discovered GateHouseSupplies.com. Initially, I was impressed by the wide range of products they offered to customize garage doors of all styles and makes. As I began my search for the specific parts for my opener, I found it a bit challenging to navigate through the products that were appropriate for my model. However, with a little patience, I was able to filter the options and locate what I was looking for.

As I proceeded to purchase the parts I needed, there was some level of uncertainty as to whether I had selected the right parts for my liftmaster opener, as the labeling left some room for ambiguity. However, I decided to take a chance and placed the order, waiting eagerly for the arrival of the parts.

Despite the slight hesitation, I appreciated the easy and streamlined process of ordering from GateHouseSupplies. I was able to track my shipment effortlessly, and the parts eventually arrived as expected. Overall, I would say that I had a decent experience with the website, and even though it wasn't perfect, my garage door is now operating smoothly thanks to the parts I ordered from GateHouseSupplies.

Upon exploring the site of GateHouseSupplies, we encountered some issues with payment methods. It is disheartening to note that Apple pay seems to be malfunctioning, leaving us unable to complete our purchase. We speculated that this could have something to do with us having a different shipping address. On using Paypal as an alternative payment method, we were surprised to find that we still had to manually fill in both shipping and billing details. This certainly defeated the purpose of us desiring to make a quick and seamless single-click purchase. We sincerely hope that the team behind GateHouseSupplies will rectify these issues as it would be a shame for customers to be hindered from making purchases due to technical difficulties.

I recently had the opportunity to do business with GateHouseSupplies, and although my experience was not all sunshine and rainbows, I feel like it's important to share it with others. The story goes like this:

I ordered a part that was suggested by the manufacturer, but when it arrived, I noticed that it had the wrong end clip on it. I contacted a representative from GateHouseSupplies to see if they could help me resolve the issue, and while the rep was able to point me in the direction of the right part, they did not offer any assistance in returning the incorrect part.

This was frustrating for me, because I knew that returning the incorrect part would cost me even more money on top of what I had already spent, and I was hoping that GateHouseSupplies would be able to help me resolve the issue in a way that was cost-effective and reasonable. Unfortunately, that was not the case.

To make things more frustrating, I also noticed that both pictures of the harness on the website did not show the end clip from the connecting side, but only a side view. This made it difficult for me to know exactly what I was ordering, and it underscored the importance of being able to see an item from multiple angles before making a purchase.

All in all, while I appreciated the fact that GateHouseSupplies had the part I needed, I was disappointed by the lack of help I received in resolving my issue, and by the lack of clear visuals on the website. I hope that this review will help others who may be considering doing business with GateHouseSupplies, so that they can make an informed decision about whether or not this company is the right fit for their needs.

As a human being, I have to say that my experience with GateHouseSupplies was quite frustrating. I had called twice during their listed business hours, but unfortunately, I was not able to speak with any representative as no one answered my calls. I had to wait on hold for over 30 minutes as well, which added to my disappointment. Later, I decided to go ahead and place an order. However, I was alarmed when I was first quoted about $10.00 to have the item shipped to me. When I proceeded with the order and added all the necessary shipping information, the total cost for shipping increased by another $5.00! This sudden hike in prices took me aback. I tried to call again and explain my issue, but even after waiting for another half-hour, I was still unable to reach out to anyone from their customer support team. The overall experience left me feeling let down and unappreciated as their customer. I hope they work on addressing these issues as I would like to have a smooth experience when dealing with them in the future.

Recently, I had an unpleasant experience with my purchase on GateHouseSupplies.com. I placed an order and even paid for the faster delivery option, hoping to receive my item quickly. However, it has been two long frustrating weeks, and I'm still waiting for it. The website displays "Pending Shipment" status, which got me little worried. A customer service inquiry was left unattended, so I couldn't even cancel the order. My whole experience left me feeling stuck and frustrated.

Unfortunately, I am not alone in this. Several other customers have posted about their negative experiences with GateHouseSupplies.com's unchangeable shipments. In fact, I would strongly recommend you read their posts before considering ordering from the site.
Sadly, the lack of customer service provides a huge downside to this online store. I even attempted to place an order through the phone, and unfortunately, no one was there to answer my call.

Perhaps this store has some excellent products, but the lack of customer service has proven not to be worth the risk. Therefore, I strongly advise potential customers to think twice before deciding to order from GateHouseSupplies.com.

and show us a visual representation of all the components that come in the package so that we can easily understand how everything fits together during the installation process.

Also, the website could benefit from better organization of the various products offered. It can be overwhelming to navigate through the vast range of items available. A more user-friendly categorization system, perhaps with subcategories, would make it easier for customers to find what they need quickly and efficiently.

Furthermore, adding customer reviews and feedback would be a great way to provide more information and transparency about the products. This could help potential buyers make informed decisions and feel more confident about their purchases.

Overall, GateHouseSupplies offers a wide range of garage door products, but improvements could be made to enhance the user experience and ensure customers have all the information they need before making a purchase.