Gate1 Travel aka Discovery Tours — reservation#1365735
We have traveled with Gate1 four (4) times and pleased with their service. However, in trying to make travel arrangements for this current reservation (#1365735), getting to finalize accommodations at one hotel has taken so long (September 25 to October 18, 2017).
Have reached out to Greg Lawson, Sales & left messages without any response (4 times according to my notes). Talked with others (Alberta, 2x & Tina, 2x ) who did nothing to resolve the issue on hand.
Finally, informed the last call agent, that due to the less than standard customer service, we will withdraw from this reservation, the response:
Is that a responsible response to a customer of long standing?
Therefore, I would like to withdraw this reservation with full refund on our deposit of six hundred ($600) as this proposed trip was created in good faith on our part and inaction on Gate1 travel aka Discovery Tours.
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