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1.2 68 Reviews

GasBuddy Complaints Summary

0 Resolved
56 Unresolved
Our verdict: Engaging with GasBuddy at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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GasBuddy reviews & complaints 68

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7:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GasBuddy discount fuel card

I emailed the company about a problem I'm having with my gas card. It no longer will work. I received an email back 2 weeks later saying it should work now. It does not work now. You call their customer service number and THAT no longer works. They make it difficult to get a hold of anybody. Is there actual real people that work there? This is a bad business and it is no longer worth using their card. Sure, it's nice having a few cents off. But, if you have problems you should be able to get a hold of somebody!
This company also requires your social security number which I did not feel right giving it to them. Is it okay to ask for that?
Now, I cannot get a hold of anybody, what are they using my information for?

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J.D. Brown
, US
Jul 28, 2020 11:19 am EDT

You are one of many individuals experiencing problems with the card issued by GasBuddy.com which is linked to your financial institution.

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A
12:53 pm EDT

GasBuddy No support by phone

I have no idea what it used to be before, but probably better than now.
Or maybe they had a stupid system of communicating to customers from the very start.
I have an issue, that can't му solved without their representatives' participation. If I could resolve this problem by myself I would gladly have done it. So that's why I called ерубю And you know why? I was on hold for about 40 minutes to just... leave a message, because they don't talk to customers directly.
I was like WHAT THE HECK?
Had nothing to do. Left the message and started waiting for their call back or an email or whatever it could be. One hour, two, seven... One day, two days... A week.
Hey, hello, is anyone there? I have been waiting for your call for one week. It's time to get up and make a small call to your angry customer.

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LizBiz
, US
Apr 06, 2018 2:52 pm EDT

Even when I have sent them e-mails, I have not gotten my help fixed. I have changed my bank and I need to get them to take the info. I will not use my card now.

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Drew396
, US
Feb 15, 2018 6:20 pm EST

Amen. As I stated in my complaint, Gas Buddy customer service, and I used that term loosely, is the worst I've ever seen. I don't know why they have a telephone number listed because you'll never get anyone. I have an issue where I need to talk to a real person and have not been able to reach ANYONE. I've been trying to get my Gas Card activated for months. To this day it still is not activated.

ComplaintsBoard
K
7:56 am EDT

GasBuddy pay with gasbuddy

kkgas8677
10.15.17 Shell station
Paid with GasBuddy card--transaction went thru fine.
later received email that transaction could not be processed and my account was suspended. No one answers at customer Service line---after 20 minutes of press this for this and that for that they tell you to leave a message---no one ever gets back to you--the same with email---nothing--no answers---worst customer service experience i have ever had!

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K
1:40 pm EDT

GasBuddy cards

Unique2dou and the [censor] card don't work. I've been calling for days. You cant sit and wait to speak to a rep anymore. They make you leave message. That no 1 returns. I wanna know what you are doin with my vital info, if the phony cards dont work. Iv activated it and verified it. Still nothing. Gasbuddy got untill monday to fix it. Then im going to my bank and screaming fraud and changing my info. And you better believe i'm tellin my story too anyone who will listen.

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grayfam
, US
Nov 27, 2017 3:24 pm EST

I so agree! My card is hooked to my daughter's checking account. Your right, no customer service! Online, email, voice mail and by phone. NOTTA!

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10:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GasBuddy pay with gasbuddy

I enrolled in Pay with GasBuddy. I read everything before I did. Free... Two small deposits in your checking account. Nothing ever mentioned GasBuddy taking back the twelve cent deposit. That free service now cost me $36 NSF because I was not aware of GasBuddy removing money from my account without authorization. Completely unacceptable. Of course my bank tells me to deal with GasBuddy so I look everywhere on their app for a phone number. Not one. You can only email them for help which I have done. I googled a phone number that of course is not a working number. Absolutely bad business. I have used this app for years but never again and will recommend to everyone Do Not Use!

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Thesirknight
Kingsville, US
Mar 23, 2022 4:08 pm EDT

I have called several telephone numbers and I can't reach anyone to talk too on GasBuddy. They take their payment very quickly on time each month. Where is Customer Support Service if you need any help and need to talk with someone at GasBuddy? This is very BAD SERVICE on behalf of GasBuddy. GasBuddy needs to provide a telephone number where someone will, answer and give answers to my questions. This should be available at least from 7am to 8pm Central Time.

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ifmetoo
, US
Mar 23, 2018 8:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

THIS IS A SCAMM !
COSTUMER SERVICES DOESNT EXISTS,

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C Kelly
, US
Dec 03, 2017 2:44 am EST

Why would taking back the 12 cents (which they do tell you they will take back) cost you $36? And there's a phone number on the back of the Pay with Gas Buddy card. The number does work, but it might take a minute for them to get back to you if you have to leave a message. I had to call them a couple of times because the app wouldn't let me create a driver ID. I haven't actually used it for a purchase yet, though.

ComplaintsBoard
L
11:17 am EDT

GasBuddy unauthorized charge

I have already spoken to my attorney regarding this. So put my money back in my account just as fast as you took it out considering I was not made aware of this fee nor did I authorize it! You have overdrawn my bank account! You advertised that this was a FREE SERVICE. You had me put my bank account information in so it would know where to pull the money from WHEN I USED THE CARD TO PAY FOR GAS. I have not received a card, nor have I filled up, so explain to me what this charge is for considering it wasn't made clear to me before, and I have no knowledge of it prior to it being taken out of my account. I am prepared to sue for this as advised by my attorney if this is not made right immediately. No where in all the info or on your advertisement does it mention fees of any kind. In fact the only action that was supposed to have taken place on my account was the two deposits. Which is also false advertisement because you say that I would save $.15 my fist fill up, put if you deposit that money in my account, then your just taking back what you put in and that's not a savings at all. Your just con artist, well your not going to take advantage of me. If you don't fix this as fast as you messed it up, then prepare to see me in court!

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Lynne225
, US
Aug 07, 2018 11:11 am EDT

So the small deposits is a test to verify, yes this account, yes they take their money back as they never said they would pay you to use their card either. I am seeing a lot of complaints, but have been very happy other than the limits issue and never been charged a penny of my money, the savings comes in the form of a fill up. You fill up they process the fill up cover .05 per gal/ charge the rest to the account that you agreed to have charged. I have had my card for at least 6 months and never had a problem with it.
So did they in fact charge you some fee or remove their money which they did not offer to pay you, they said they were testing...i.e. depositing and withdrawing their money to make sure the account works with the card. I am just wondering because it seems like you aren't the only person who though Gas Buddy was suddenly paying people to use a free service.

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Rowen19
, US
Oct 05, 2017 10:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I made a similar complaint today. I did not authorize any money to be taken from my account only the two small deposits. I have not received my card and now have a account in the negative. Such a scam!

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12:11 am EDT

GasBuddy App

Used GasBuddy app for a long time in the past and was always satisfied with it, but their new app is the worst ever! It provides false information and is not trustworthy anymore. I tried to contact someone from the customer support to get some information about the new app and wanted to know when it will be fixed, but they did not reply. I'm very disappointed with GasBuddy and guess I have to search for another more trustworthy app.

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9:15 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

GasBuddy - Stay away from these guys

The mods and owners have a anti ethanol agenda and when a pro ethanol person is trolled and just bullied they do nothing against the people doing the trolling and accuse the victim including lies about what posts is made for - you try to end all false accusations in a post by telling the truth and that is a bad bad bad thing but making false accusations and...

Read full review of GasBuddy and 24 comments

GasBuddy Customer Reviews Overview

GasBuddy is a popular website and app that helps drivers find the cheapest gas prices in their area. The platform has received overwhelmingly positive reviews from users, with many praising its ease of use and accuracy.

One of the most commonly cited positive points of GasBuddy is its ability to save users money on gas. Many reviewers have noted that they have been able to find significantly cheaper gas prices using the app than they would have otherwise. Additionally, users appreciate the real-time updates on gas prices, which help them make informed decisions about where to fill up.

Another frequently mentioned positive aspect of GasBuddy is its user-friendly interface. Reviewers note that the app is easy to navigate and provides clear, concise information about gas prices in their area. Additionally, the app's map feature is praised for its accuracy and helpfulness in finding nearby gas stations.

Overall, GasBuddy is highly recommended by users for its ability to save money and provide accurate, up-to-date information about gas prices. Its user-friendly interface and helpful map feature make it a go-to resource for drivers looking to save money on gas.
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Contact GasBuddy customer service

Phone numbers

+1 (612) 875-2766 +1 (617) 207-6686 More phone numbers

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www.gasbuddy.com

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