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1.5 19 Reviews 56 Complaints
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GasBuddy Complaints 56

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A
10:30 am EDT

GasBuddy Lack of communication. Payment issues

Tried signing up for their premium monthly subscription only to find that it doesnt save you money at all. They take forever to process payments using their Pay with Gasbuddy feature and most end up double charged, charged NSF fees when payment doesnt go through. Absolutely no customer service whatsoever. Was good when they started, but the new ownership/ management running the company is questionable at best.

Desired outcome: Shut them down

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M
4:03 pm EDT

GasBuddy inaccurate reporting of prices

Hello, I manage a Co-Op gas bar in Campbell River BC, Canada

we change our prices on fuel and update Gas Buddy faithfully.

someone named doug in timmins keeps changing our prices to either old prices or something totally off the wall. We correct the price, this person keeps changing it, obviously not stopping in person to see the actual price. very frustrated.

thank you

Desired outcome: stop changing prices randomly without actually looking at them please. thank you.

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S
8:17 pm EDT

GasBuddy Gas

On July 13th, at about 5:30 p.m. I googled GasBuddy prices for Rock Springs Wyoming. GasBuddy indicated that Loaf N Jug had their gas priced at $4.49 and that the price had been updated 2 hours ago. When I got to Loaf N Jug the gas price was $4.89. Someone misrepresented the price of gas so that unknowing customers would go to the store for gas. This should not be allowed. I am requesting that this situation be investigated. Drivers depend on gasbuddy to get the best gas prices possible especially when traveling. I have always trusted the information given to me on GasBuddy, but I will never again put my complete trust that the prices reported are truthful or accurate.

Desired outcome: I would like an investigation on how this misrepresentation occurred.

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C
3:56 pm EDT

GasBuddy You will ultimately get ripped off if you use Gas Buddy and they are laughing all the way to the bank!

Last month, I took advantage of an offer on Gas Buddy for .09 off per gallon. When I looked at my account, they had only credited me for .02 per gallon. At the end of the day, it all adds up to a very small difference. BUT when they are likely doing this to thousands of people and unethically advertising something they don't deliver on, that is a MAJOR PROBLEM.

It would be one thing if it was just an honest mistake that could be easily rectified but over the course of about a month, I have left 2 voicemail messages and sent 4 emails without a response.

They are exploiting the gas pricing surge and have zero integrity across the board. I hope you will consider NOT supporting them. There are other alternatives such that are even cheaper, consider Costco, Sam's Club and Fuel Rewards.

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Jon Rogers 90
US
Jul 19, 2022 6:03 pm EDT

You have to activate the discount before you use your gas buddy card to get the larger discount beyond their standard two or three cents per gallon discount.

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C
7:05 pm EDT

GasBuddy App usage… reward $

This app continues to “not recognize” me when using the app. If I ask for a link, it logs me in fine. The biggest issue is my balance. Although I have used the savings several times AND uploaded the receipts, my balance never changes. You technical support has been useless, to be kind. I’m in the process of reporting this app as a scam to appropriate agencies.

Desired outcome: Fix your issues

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M
8:35 am EDT

GasBuddy Savings are per purchase, not per gallon.

Gasbuddy claims they can save you 25¢ PER GALLON on every fill-up. I thought I'd give it a try. Sadly, for months, apparently the savings are NOT per gallon, but rather PER PURCHASE! I'm using the 'free' app, and I usually opt in for any current deals offered to whatever service station I plan to use. For example, today I purchased 12.862 gallons of midgrade fuel at one of my favorite stations where the posted price was $4.999 per gallon. Gasbuddy offered a standard savings of 26¢, plus a "Deal Alert Savings" of 63¢. One might think that means my cost per gallon would equal $4.11, making the total purchase come to $52.85. No. My purchase total came to $64.30 at the pump, but the Gasbuddy email informing me of my savings shows I will be charged $63.41. I only saved 89¢ off the total purchase. It's been this way since I signed on.

The only help this app provides is finding the posted prices at nearby stations.

I will save more per gallon by patronizing the COSTCO or King Soopers stations where I save on my fuel costs based on my grocery purchases.

Desired outcome: They need to actually provide a PER GALLON savings. I can't really call it a rip off, but it's terribly misleading.

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Jon Rogers 90
US
Jul 19, 2022 6:11 pm EDT

You have to activate the bonus discount before you use your card, it doesn’t automatically happen when you use the station and your gas buddy card. If you don’t activate it, then you only get the standard discount that’s being offered, not the bonus. Also, usually the $.25 discount is on the highest rated fuel, not all of the fuel options. See in my photo how there is an Activate Discount button? If you don’t do it, then you get the standard .03/gal discount after fill up. I’ve had several fill ups that get me $2-3 off

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T
6:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GasBuddy Pay with gasbuddy closing my account.

Pay with GasBuddy closing my account.

Do to inaccurate information on the app over and over being wrong I am trying to close my account.

Called the [protected] number numerous times and left messages.

Starting on June 3th.

Fill out a service ticket and get a response on June 7th;

"Hi,

Thanks for your response.

Please note: we are experiencing higher than normal ticket volumes at this time. However, a member of our support team will review your request and get back to you as soon as possible.

In the meantime, you may find the information you're looking for in our Help Center: https://help.gasbuddy.com/hc/en-us

Thank you for your patience."

Desired outcome: Close my account.

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4:15 pm EDT
Verified customer The reviewer confirmed their account using Yahoo. Learn more

GasBuddy Gasbuddy

Gasbuddy is MISLEADING- They say save up to 25 cents off a gallon of gas= in the last 2 months the most i saved was 7 cents off a gallon- It's not worth the time to use- There are several companies offering 10 cents off a gallon every time you use their card. Gas buddy is a waste of time. This board says my post is too short and they won't publish my complaint- Not sure i didn't get my complaint or point across- it's pretty straight forward to me but not to them- so lets talk about the weather- it's hot here and really muggy- I hope this is enough to get my post applied for now- Have a great day!

Desired outcome: Outcome? I will close my gas buddy account and get someone else's card.

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E
6:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GasBuddy GasBuddy Members Post Fake Prices

GasBuddy members are rewarded by how many gas prices they post without verification. For two months I reviewed Costco Gas prices in the 92677 and 92675 area (South Orange County California). We know he GasBuddy members haven't been to these stations because we can verify the correct prices on the Costco website and in person. I drove out of my way to save money. My time and money evaporated because I depended on GasBuddy.

Desired outcome: The GasBuddy business model is flawed. Why give cheaters rewards? Banish fake posters. Check their GPS when they post.I would like a refund formy lost time and gas used.

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W
6:01 am EDT

GasBuddy False price reporting

Drmarkus just keeps on posting the wrong price for diesel. Always post 5.55

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N
6:26 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

GasBuddy Shell gas stations

Circle K stores have stopped carrying Shell gas. You need to update your information, as I'm a Shell rewards person using gasbuddy also. I went to 3 Circles Ks that are no longer Shells. It wasted time and gas.

Seville, FL.

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R
4:41 pm EDT

GasBuddy Cancel money is still being taken out of my account.

I called to cancel gas buddy was told they would. Got confirmation. Yet another payment is taken out of my account. That's fraud.

Desired outcome: Refund

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H
8:19 pm EDT

GasBuddy gas station app

Such a ripoff with much higher gas prices and much less discounts promised. Bait and switch is their business model.

Desired outcome: Everyone needs to stop using Gas Buddy

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F
4:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GasBuddy 7330 kitty hawk, San Antonio $2.59

This location is a Shamrock sta. Has no gas, but is advertising as a Valero/Circle K sta
App doesn't allow reporting this kind of problem. HELP SATX

Desired outcome: Shut it down

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M
7:47 pm EDT

GasBuddy Wrong Prices!

Get rid of these people who report incorrect prices constantly! One of them is lyndbrwn. I drove to where the price was stated to be that, and it turned out to be at least 30 cents more. There are many examples of false prices in that gasbuddy website. Bottom line is: DON'T BELIEVE THESE PRICES...THEY ARE LIES...THE PEOPLE WHO POST THEM ARE LIARS, TRASH, AND STUPID.

Desired outcome: Crack down the repeated offenders.

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Jean Leslie Sr
US
Mar 11, 2022 9:56 pm EST

Whenever you offer a gift or reward for a situation like this, all you're doing is incourageing people to falsify and lie to get the prize or reward. Too many people are dishonest and will take advantage of an easy situation!

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Nancy Allison
US
Feb 11, 2022 6:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

A lot of Circle K stores have stopped SHELL gas. Gasbuddy needs to update their information. I was misdirected to 3 Shell stations that are no longer Shells stations. 2 in Astor, FL. 1 in Umatilla, FL, 1 in Astor, FL. 1 in Seville, FL. Please update your info.

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Richard Halle
Quebec, CA
Oct 30, 2021 7:54 am EDT

I have the exact same problem in Quebec city, QC, Canada with "guydou27".
While diesel prices are currently (Oct 30th, 2021) are 1.49$/li, he makes fun of advertising many stations in the Charlesbourg area to 1.04$/li.
As far as I know, he's been repeatedly doing this all summer 2021 replacing correct prices previously reported by others.
How do we officially report someone like this, how can he be banned and all his achievements revoked?
Thanks
Richard.

ComplaintsBoard
L
11:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GasBuddy hardware

I tried rto update the diesel price at two gas stations this evening and the system would not post the change. The first was a UDF station in Englewood Ohio were the system showed a price of $3.13. The actual price was $3.69. The second was a UDF station in Huber Hts. Ohio where the system showed a price of $3.07. The price was 3.69. Why did the system take the price change and then go back to the erroneous prices.

Larry

[protected]@gmail.com
9three7 3six7 6121

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Jay Hammond
US
Nov 15, 2021 2:09 pm EST

I have the same issue with diesel. Price was 20 cents higher at the pump than the regular price reported. I could not change the listed price in the app - which tells me it's the retailer inputting the price, not users? I drove 10 miles out of the way to spend more than had I just purchased diesel locally. What's the point in the app if the price is wrong and can't be changed by the users?

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C
10:12 am EDT

GasBuddy Customer service

In a modern technological age, I should not have to wait on a customer service agent. I should be able to call, email, chat, text etc. I love the main ideology of gas buddies but the customer service sucks.

Desired outcome: Fix the described issue.

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Rick Hough
US
Sep 25, 2022 10:59 am EDT

Yes, they suck! I got banished for disagreeing with them for them not posting my price reports. I processed over 3000 of them correctly at a cost of $1000.00 in gasoline costs to me privately. They say the do not like threats, but maybe if everyone stopped using them their revenue would dry up and they would a better job of customer service instead of banishing a 9 year member

ComplaintsBoard
S
5:04 pm EDT

GasBuddy You'll sent me a statement and I didn't open a account with u some one has open one in my name

Someone open this account in my name it was not me

Desired outcome: Identity fraud

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K
10:23 pm EDT

GasBuddy False advertising of gas price.

9/13/2021
I went on Gas Buddy app to find a deal on gas. I found the Marathon / 7-11
at 19905 NW 2nd Ave. Miami Garden, FL advertising regular gas at $2.84 / gal. Down from $2.89 / gal. After I pumped the gas, I get a massage from Gas Buddy that I saved a total of $.76. The price of the gas was $3.05 / gal. This is false advertisement. I'm asking if you can look into the matter for me.

Sincerely,
Keith Feemster
[protected]@yahoo.com
[protected]

Desired outcome: To be reimbursed the difference from the advertised price and the actual price they charged me.

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David Macgillivray
US
Apr 07, 2022 3:24 pm EDT

Feckin pussy [censored]ing about Pennies lmfao. Idk who’s worse you being cheap or people posting false prices. You must be really stupid to not look at the gas price On the big sign and then once again failing to check the pump price 1 foot from your face as you pump, [censored],

ComplaintsBoard
P
5:41 am EST

GasBuddy Availability

I keep going to GasBuddy locations advertised at Circle K and none of them are taking the GasBuddy card anymore. Why? They only seem to be taking Circle K cards and Fry's cards.
Where can I get the $0.21 savings I so desperately need as a 70 year old senior on a fixed income?

Desired outcome: More availability

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About GasBuddy

Screenshot GasBuddy
GasBuddy is a smartphone app connecting drivers with their Perfect Pit Stop™. With 70 million downloads, GasBuddy is the leader in crowdsourced information to help drivers find the best gas prices, closest stations, friendliest service, cleanest restrooms, tastiest coffee and much more. GasBuddy is the leading source for the most accurate, real-time fuel prices at more than 140,000 gas stations in the U.S, Canada and Australia.
How to file a complaint about GasBuddy?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title:
- Summarize the main issue with GasBuddy in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with GasBuddy, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint, but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint or review about GasBuddy on ComplaintsBoard.com.

Overview of GasBuddy complaint handling

GasBuddy reviews first appeared on Complaints Board on Apr 15, 2012. The latest review Mixed Experiences at Valero El Cerrito was posted on Mar 31, 2024. GasBuddy has an average consumer rating of 1 stars from 75 reviews. GasBuddy has resolved 0 complaints.
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  1. GasBuddy Contacts

  2. GasBuddy phone numbers
    +1 (612) 875-2766
    +1 (612) 875-2766
    Click up if you have successfully reached GasBuddy by calling +1 (612) 875-2766 phone number 0 0 users reported that they have successfully reached GasBuddy by calling +1 (612) 875-2766 phone number Click down if you have unsuccessfully reached GasBuddy by calling +1 (612) 875-2766 phone number 0 0 users reported that they have UNsuccessfully reached GasBuddy by calling +1 (612) 875-2766 phone number
    Customer Service
    +1 (617) 207-6686
    +1 (617) 207-6686
    Click up if you have successfully reached GasBuddy by calling +1 (617) 207-6686 phone number 0 0 users reported that they have successfully reached GasBuddy by calling +1 (617) 207-6686 phone number Click down if you have unsuccessfully reached GasBuddy by calling +1 (617) 207-6686 phone number 0 0 users reported that they have UNsuccessfully reached GasBuddy by calling +1 (617) 207-6686 phone number
    Lost & Stolen
    +1 (773) 644-1427
    +1 (773) 644-1427
    Click up if you have successfully reached GasBuddy by calling +1 (773) 644-1427 phone number 0 0 users reported that they have successfully reached GasBuddy by calling +1 (773) 644-1427 phone number Click down if you have unsuccessfully reached GasBuddy by calling +1 (773) 644-1427 phone number 0 0 users reported that they have UNsuccessfully reached GasBuddy by calling +1 (773) 644-1427 phone number
    Senior Petroleum Analyst
    More phone numbers
  3. GasBuddy emails
  4. GasBuddy address
    77 N Washington Street, 4th Floor, Boston, Massachusetts, 02114, United States
  5. GasBuddy social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
GasBuddy Category
GasBuddy is ranked 4 among 46 companies in the Automotive Fueling and Charging category

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