Ganz / Webkinz’s earns a 2.5-star rating from 22 reviews, showing that the majority of virtual pet owners are somewhat satisfied with interactive experience.
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It's a scam
Webzinz website ***. My daughter was so excited to go shopping this morning to use her own money to buy a webkinz. We got home tried to go to webkinz.com to play and it says error on page. Save your money. Their customer service also ***. Or lack of customer service. If they are so proud of an over priced stuffed animal why do they not have an 800 number? You can submit a complaint but they do not get back to you and even if they did what difference does it make try telling a 7 year old why the website does not work.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of Ganz / Webkinz complaint handling
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Ganz / Webkinz Contacts
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Ganz / Webkinz phone numbers+1 (800) 724-5902+1 (800) 724-5902Click up if you have successfully reached Ganz / Webkinz by calling +1 (800) 724-5902 phone number 0 0 users reported that they have successfully reached Ganz / Webkinz by calling +1 (800) 724-5902 phone number Click down if you have unsuccessfully reached Ganz / Webkinz by calling +1 (800) 724-5902 phone number 0 0 users reported that they have UNsuccessfully reached Ganz / Webkinz by calling +1 (800) 724-5902 phone numberUnited States+1 (800) 263-2311+1 (800) 263-2311Click up if you have successfully reached Ganz / Webkinz by calling +1 (800) 263-2311 phone number 0 0 users reported that they have successfully reached Ganz / Webkinz by calling +1 (800) 263-2311 phone number Click down if you have unsuccessfully reached Ganz / Webkinz by calling +1 (800) 263-2311 phone number 0 0 users reported that they have UNsuccessfully reached Ganz / Webkinz by calling +1 (800) 263-2311 phone numberCanada
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Ganz / Webkinz emailsheadoffice@ganz.com98%Confidence score: 98%customerservice@ganz.com97%Confidence score: 97%support
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Ganz / Webkinz address140 Colony Center Drive, Suite 100, Woodstock, Georgia, 30188, United States
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Ganz / Webkinz social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 20, 2025 - View all Ganz / Webkinz contacts
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I upgraded my membership to deluxe membership on 05/09/2025 and it gave me a free green velvet fox. I did not receive the adoption code for the fox. I went in to order history, clicked on the order but it wasn't there. I emailed 4 times and still no response. I called once to be told they couldn't help me!
I tried to get a membership for my grandson and it says my account is locked. Left several messages but no response. Would like to get this done for him need my account unlocked please