Ganz / Webkinz review: Greedy customer support

To whom it may concern,

My name is Bianca Zait, and I am writing to file a formal complaint against Ganz, the company behind the online platform Webkinz, due to what I consider to be unfair treatment and abusive behavior from their customer support team.

Recently, I contacted Webkinz support in order to retrieve access to my old account, which I last used approximately two years ago. The support agent initially claimed that the account had been inactive for over seven years — a statement that is factually incorrect. After I politely insisted and explained my situation, access to the account was finally restored.

However, shortly after this interaction, when I attempted to log back in, I discovered that my account had been permanently banned from the application, without any prior notice, explanation, or indication of wrongdoing. I have never violated the platform’s rules, nor have I ever behaved in a disrespectful or inappropriate manner in-game or toward staff.

Given the circumstances, I have strong reason to believe that this ban was an act of retaliation from the support agent I interacted with, following my rightful insistence on gaining access to my own account. This is unprofessional, unethical, and deeply concerning behavior from a company representative.

Therefore, I respectfully request:

A full investigation into this matter,

A clear explanation of the reason for the account ban (if any),

Immediate reinstatement of my Webkinz account,

Accountability for the inappropriate conduct of the support agent involved.

I am prepared to submit supporting documentation (chat logs, screenshots, etc.) upon request.

I hope this issue can be resolved promptly and fairly.

Sincerely,
Bianca Zait
zait.[protected]@yahoo.com
5.04.2025

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