GameStop
Reviews and Complaints

Ordered a pair of gift certificates as x-mas gifts for my niece and nephew on Dec 17th, in PLENTY time for x-mas, considering they are simply virtual gift certificates to be EMAILED to me by the 25th! Well, guess what. They weren't received, even after I checked up on the problem several days before x-mas. On the 25th, still no emailed gift certificates, and the company's customer service dept was closed, naturally, so my niece and nephew were out of luck. Seeing as how I actually had talked to the company several times between the day of my order and the 23rd, I feel like I've MORE than given them a shot.

Why even buy from Game Stop, they are to expensive compared to others out there like Amazon. Game stop is not for real gamers, we all know that. It's for the kids and parents out there they don't have a clue, Game Stop will be out of business within the next 5 years.

At the PAX Prime 2011 I could not even keep up with all the folks that complained about GS. Even the developers don't like GS.

This is the reason I'm so glad that GameStop has changed its terminologically from "Used" to "Pre-Owned". People need to realize that the games are NEW even when they are gutted to be displayed. Would you argue with a Car Lot that a Car is Used because it has 6 Test Miles on it? NO. Same in Concept, things have to be displayed for you to know they are there, otherwise you complain that the product isn't out on the wall for you to find it. Now I know that at my store, if a game comes out of a sleeve and its a new game we happily show the customer the product and tell them the reason why its off the wall. We show it to them after we take a look for ourselves and SOMETIMES there are very tiny micro-scratches on it from where the disk has moved about in the sleeve in the drawer. We discount these games and STILL seal them after we tell you about them. That way you can still return them... and guess what, Something everyone here has failed to realize. We STILL give you 30 days if the product stops working for any reason (Slight of you actually damaging the disk...AKA: Cracking it in half, it being obviously scratched in such a condition that we wouldn't have sold it) to bring it back for an exchange of an identical item... and if we don't have that item in stock we at least give you a gift card for the amount purchased so you can choose something else or go to one of our other stores (we are kind of like the new Starbucks).

Would you prefer we left the games out on the sales floor where people can walk off with them? We have no other choice but to gut the games and put them in a cabinet for safekeeping. You're going to remove the shrinkwrap when you take it home anyway, so what's the big effing deal? If you're worried about the case being "manhandled" we can easily get you a brand new one and just put the old litho (paper insert) inside the new one, so at least it LOOKS new, aside from not having shrinkwrap. New disks, at least at my store, CANNOT be checked out, and we have to wait until they're returned used before we can. Therefore, the game we take out of the box we put on the sales floor has never been touched by anything, ever.

I think a lot of people don't understand what's going on behind the counter at GameStop. I still work for the company, but I used to be a Store Manager and have since stepped down from that position. I do not condone the gutting of new games and selling them at their full price, but I do know that if you buy the last opened copy and that Store Manager does not let you return it, they are just being jerks. I tell every customer that buys our last copy that if they have any issues whatsoever with the game to please bring it back. It's as simple as that. If any GameStop employee tells you "Sorry, I can't do that", no matter what the issue is, they're lying. We can return anything, no matter what, whenever we want. We have the power to adjust prices to accomodate the customer and to help out however we can. GameStop corporate cannot decide what they want us to focus on, whether it be customer service, reserve and subscription percentages, used sales, etc.

I was thrown into a Store Manager position after working for the company less than a year, had no Store Manager training whatsoever (didn't even get a handbook!), and it all happened a month prior to the holiday season revving up. The DM, who lived about fifteen minutes from my store, did not once come in to check on me and the status of the store until AFTER the holiday season. He wondered why I lost $2, 000 in suprise shrink during the holiday season (meaning that $2, 000 worth of merchandise was stolen). I was a 20-year-old girl and the youngest employee in my store trying to tell 6 older employees what to do, how to do it, and why. All of this was without any guidance or help from our DM or RM. Once I was able to control our shrink, train our employees better, and slowly get the store up to par with the other GameStops in the district (my store had the lowest amount of business), I had my annual review. I received the second to lowest score possible due to the $2, 000 worth of merchandise that got stolen, the store's lack of subscription and reserve percentages (since my store had such low volume, I usually only got enough payroll hours to allow two employees a day to work), a week or two that I was slightly below the minimum of 45 hours worked, and because my ASSISTANT opened the store an hour late. Needless to say, I teared up during my annual review. All of the 70 hour weeks that I put into that store meant nothing to the DM.

GameStop does not believe in integrity. Those of us that care get walked all over. I have seen my comrades that have worked for the company for 4+ years get fired for having low subscription percentages. I saw a dear friend of mine and fellow employee get fired for smoking a cigarette for ten minutes outside when she was expected to work a 6 hour shift by herself without a break (illegal in my state, by the way). The gentleman who took my store over after I stepped down is deceitful and rude to customers. I checked into some of his transactions and printed off shady receipts to show to my DM in an attempt to keep the gentleman OUT of the store I had worked so hard on and AWAY from the customer base I had helped to develop. The DM brushed off my concerns (which were all terminable offenses). The only reason that I can think of that my DM kept the gentleman to take my place as Store Manager is because his reserve and subscription percentages are high. When I left that store, the CSE (customer service experience) dropped dramatically. Still, none of it matters. How the customers are treated does not matter. The DM is concerned with the DM looking good to the RM, and so on. This company keeps shady and deceitful employees, as long as they "drive the numbers". It is an awful practice and it makes me sick. I've seen good people get fired while employees that should've been gone a loooong time ago somehow seem to be able to stick around.

The Store Manager that fired my aforementioned friend for smoking a cigarette for ten minutes (the store was not left unattended, by the way, there was just no manager there) had sexual harrassment complaints filed on her by several employees and it is also common district knowledge that she worked some of her former employees off the clock and without pay. This was all brought to our DM's attention, and he did nothing. Absolutely nothing. Still, she has her job.

I am getting my degree in one month. I am hanging on to my job with the company just long enough to graduate and find new work. To all of you that have had an awful experience at GameStop, whether it be with prices or employees or trade in values or whathaveyou, I apologize. There are a lot of us good and honest employees out there, I promise, and more than likely, we all hate our job. Sorry for ranting, but I just wanted to give some of you the other side.

Also, as intimate as this story has been, I am sure my DM will come across this and figure out who I am and fire me. That's very much in his character.

It's just a business practice and way better than having to look through glass to see which game you are trying to buy and to be honest if you have such a hard time accepting that an empty case needs to be out on the wall why shop at a store that does it? Go to wal-mart, target, best buy believe me you will not be missed.

If the person behind the counter just presented the information to you in a straightforward manner, I think it would correct this issue. If you buy a New game, and there are no un-opened copies left, the salesperson, or manager, should just tell you. "Hey, I am sorry, but we are out of unopened copies, I can still sell you one of the opened new ones, if you would like. Then make some type of special mark or stamp on the receipt so that if the customer returns the game, it will still be treated as unopened and new. duh.

seriously, it's not about whether or not you think it's stupid, it's about the ###ing LAW. the law is very clear on what NEW entails...it means NEVER OPENED. period, end of story. you can't sit here and argue what you think new means, it means it's still in the damn package. once mr. gamestop employee opens the game, it is used. i was the assistant manager at a gamestop for years and i can tell you that most of gamestop's practices are shady, to say the least. there are thousands of people like you who take this issue among others up in a class action lawsuit. gamestop then settles out of court and therefore has no need to change their policy. it's frustrating, it's maddening, but it's what shady companies do every day. nobody cares if you think that it's as good as new because some employee put a sticker on it (lol...seriously), gamestop telling you it's new by their standards doesn't put the original packaging back on. there is such a thing as depreciation! why do you think sealed in the box games are still worth tons more than out of the box copies on ebay? people care about this stuff, and gamestop is yet again taking advantage of customers to save money. and they don't need to reprint cover art, seriously do you know how much cover art gamestop get severy week? enough for a display box for every new game, to say the least. they just throw that stuff away after the initial advertising campaign is over. it still baffles my why they don't just use the display art that already exists! or, if you want to eliminate "manhandling of any kind, here's a new tactic: sliding glass cabinets! yes, i know, so time consuming...but it works in every other game store in the world. i have brought issues like this up at several meetings, but no one really cares. i finally got so fed up with working for a company that i can't agree with that i quit. i couldn't back gamestop's BS and try to pull one over on the customer with a straight face. i love games and i think they should be treated as art, not hustled to the ignorant masses using shady business practices.

@Pency
I have never worked for GameStop. I have, however, worked for Blockbuster Video, Game Crazy, and Best Buy. Even when working for these companies the only place i ever shopped was GameStop. I can assure you the policies at these other retailers are near the same or worse (in the case of Blockbuster, much worse.) I have purchased a few "new" games that were gutted copies from Gamestop and this is what i know. All of the games purchased this way had the disc taken from the sleeve, they showed me the disc, i confirmed it did not have any sort of normal wear and tear of a "used" game. The game was then placed in the case with care, the case was then "Re-sealed" with a Gamestop sticker and sold to me as new. Only one time did i have a problem with a game purchased this way. As i do with any store i purchase something from, i informed the employee the game was a gift and would not be opened within the 7 days of the defective "guarantee". The employee wrote the date the gift would be opened on the receipt and initialed it and explained to me that the guarantee would begin on the written date. Excellent. About 10 days later the game was opened and my son (the recipient of the gift) attempted to play the game. While there were no scratches or any marks on the disc, it would not work. We tried a couple other games (other new ones and some of his old ones) and they all worked fine. I simply took the game in the next day, presented it with the receipt and they handed me a new copy ( they had received more in a shipment since i was in the store last) and i walked out the door with a sealed copy. Whether it was tampering on the part of an employee or just a defective disc (THAT DOES HAPPEN YOU KNOW) my issue was settled quickly and professionally. While it may be a company wide practice, it is still up to individual stores on how they want to proceed with customer interactions. If this had happened to me i would have simply reported the troublesome employee/manager to their superior, taken my my product/refund/replacement whatever, and went about my day.

As far as the policy goes i do honestly believe a small discount should be given if the game is a gutted copy, however it is the store policy and who am i to argue with it? If i cared that much i just simply would not shop there anymore. Whining about a company on a complaints board is lame. I have never had any problems with these "gutted" copies and am always treated with respect whenever i have a question or concern. Every company has its [censored]bag employees, they are the problem.

you need a life if thats all you complain about oh my god. i would just wait for a new shipment or just by it new from somewhere else

everything i c0me in buy by6+treat me like ever $47.49

2.50 pro saving the cost 47.49is it cost the 2.50 pro saving the did cheting o worked rolled hir in money

I recently purchased a digital game but before I realized the game code got sent to an old email address that I can not access. Was hoping that I could get this issue resolved so I can be able to play the new game that I purchased and not be out the 60 something dollars I spent to get the game. Very disappointed and upset.

I was told I could. It but a gift card from Roman, at store number 3873.

I purchased a Steam gift card online on 1/3/23 using a card number whose final four is 7425 Order number: [protected]

I made a mistake, so I wish to get my money back. Thank you

https://www.youtube.com/watch?v=AeyYvuEzMT4&t=4s

So I've been going to this gamestop for about a year and that whole time the Manager has been a complete jerk. I also applied for a seasonal position and he told another employee that I was a complete dick. Not to mention the District Manager told them I filed a complaint so now I'm not allowed back at that store.

I paid $45 for a pre-owned controller and it came all scratched, dented, and had multiple ports crooked and damaged. Making a complaint online is pretty much impossible and their phone service is just as bad.

your store manage on 1 Feb 2019 said to me while I was having a private conversation with another customer directed a comment tied to me " that their is no personal solicitation in MY STORE NO ONE DO YOU UNDERSTAND " . I'm a disabled veteran and I will talk to any one i prefer you manager needs a session in manners. I do not sell anything

I called and talked to a representative a month ago about the xbox360 game system I never received I was charged for it and a 2 year protection plan I still have heard nothing back when I was told it can take up to 10 days it has been way over that I can be reached at [protected] or taniawilson73@gmail.com

I preordered a digital code for the game Pokémon silver for the Nintendo 3ds console, but the game has already came out, and I still have not received the digital code