SUBMIT A COMPLAINT on defy fridge

E Nov 12, 2019

I write this email to escalate the matter that was brought to the store's attention 2 weeks ago. On the 31 of October I purchased a fridge online, order number :[protected]
I was promised delivery in 3-5 days, which never happened. I had to beg the store for the delivery of the fridge. The fridge was then delivered on Thursday the 3rd of October. Upon deliver I notice a huge dent in the side of the fridge. I called Game to notify them and sent them pictures as per their request.

Today is the 12th of November, I am sitting with a dented fridge that I can not use yet I paid fully for it. I find this unfair and unacceptable.
May I please appeal to you, to take it upon yourself so resolve this matter ASAP. I am suffering loss of rotten food due to not having a fridge yet I bought one.

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