Game Stores South Africa / Game.co.za review: fraud

I received my November statement and was quite shocked that a card that was not used fo years is now on R14 000. I contacted the Fraud dept spoke to Thabani who refused to help me with when items purchased and where. I requested a statement from intial used of card to current, I informed him this is wrong as I am on the phone waiting for the last one hour. Cut my call nine times. Requested to speak to Manager he calls his Team leader Stacy who is very abrupt and tone of voice I must say someone needs customer service training. She read her pitch demanding documents and then hands the phone to Thobani, did not ask me as a customer "how can I assist you Mam"

I have not been to Alberton nor have I made purchases. The account is blocked but I am now liable to pay. How right is this? Or in the end of the call he confirms my cell number and claims I should have received SMS of purchase.

Immediate assistance needed.
S Maharaj
[protected]@assign.co.za