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Game Stores South Africa / Game.co.za
Game Stores South Africa / Game.co.za Customer Service Phone, Email, Contacts

Game Stores South Africa / Game.co.za
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www.game.co.za
www.game.co.za

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1.1 551 Reviews

Game Stores South Africa / Game.co.za Complaints Summary

10 Resolved
540 Unresolved
Our verdict: If considering services from Game Stores South Africa / Game.co.za with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Game Stores South Africa / Game.co.za reviews & complaints 551

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Newest Game Stores South Africa / Game.co.za reviews & complaints

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6:34 am EDT

Game Stores South Africa / Game.co.za Horrible service

I bought a printer online on the 21st april. Order says 5-7 working days for delivery. I still havent received anything. After numerous phone calls, emails and online chats they finally responded saying they have a stock issue and they will contact us the next day. That was 4 days ago and still no responce. The online support number just rings and rings and nobody answers the call. Game should stop their entire operation because they have no consideration or clue about customer service. I will never purchase from game ever again and I would advise anyone that I know to do the same. There are no contact numbers to phone and complain or to get resolve nothing, all they say is we will look into it, and never bother to get back to you. I want my printer that I ordered or a full refund. My reference number is 478736

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8:11 am EDT

Game Stores South Africa / Game.co.za Order status

Hi,
I'm quite furious with how game has treated me so far. I placed an order on the 04/04/20 which stated it willbe delivered within 3-5 working days the 5th working was yesterday. I never received any communication from you guys ever since. I called you numerous times yesterday was promised to be called back whilst they do a follow-up never received any callback called in today couple of times got hung up on. Where is my order I'm certainly not pleased that I even have to pay delivery for an item that will be delivered late. It is an essential item sticker on it. Order number is [protected]. I should be compensated for waisting my airtime calling you and getting nowhere.

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2:24 pm EDT
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Game Stores South Africa / Game.co.za rcs card credit limit

I have been a Game client for many years, and i eoyld like to believe that I am a good customer having bought many large items through Game and making the required payments. My credit limit as a result of my conduct was subsequently increased.

How could your company decide to unilaterally without warning reduce the limit... Because of the Corona virus. At a time when i may have needed it most.

This was irresponsible lending behaviour when corporates are meant to be supporting their clients. Really poor decision that will be remembered for a long...

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8:32 am EST

Game Stores South Africa / Game.co.za samsung top loader 13 kg

In 13/06/2017 I bought a samsung top loader 13kg, I also bought the extended warranty for the machine which started on 13/06/2019, on the 28/01/2020 I reported the machine that is not working its faulty, I was advised to send an email stating exactly what is going on with the machine, I did and attached the invoice and a copy of the extended warranty. Today around 1pm I called to enquire how far are they with my call since I did not get any means of communication to show progress about my incident. I was advised by the maintenance team to resend the email again, I did send the email again today the 06/02/2020, when I call again this afternoon to check if they received it, they said they are still checking and they hang up the phone, im disappointed by the service I received, till today my problem is not resolved and I did not get service.

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3:40 am EST

Game Stores South Africa / Game.co.za aeg hob and oven set

order [protected], I bought a hob and oven set in late 27 NOV 2019 received it in 7 DEC2019, tried to install in 4 JAN 2020, only to find that it was not working, 13 Jan 2020 technician was send out to check the stove and I was told by the technician that the oven was wrong as it was not compatible with the hob, since then no one has contacted me, I am very upset as I know that it is not my fault that proper packaging procedures were done before sending me the set, at the same time I do not have a stove currently and I have paid my money for a stove that does not work, I want what I have paid for and I am tired of getting excuses, my number is [protected] Mary Day

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11:39 am EST
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Game Stores South Africa / Game.co.za non-delivery of fridge and microwave

I bought a fridge and microwave from Game in Greenstone. It was supposed to be delivered on 27 December 2019. I received no communication from the shop. I finally called them to find out when delivery would take place and they informed me that they did not have the fridge in stock and that it would be delivered on Monday 30 December. Once again, I had to contact them to find out what was going on. I called at around 1pm and was told to wait for the couriers to contact me. I then called at 17h30 and was told the would contact the couriers and get back to me. I then called at 17h50 for an update and was informed that they could not get ahold of the couriers and that the shop was closing and they would follow up in the morning. I am really upset at this point, I have been without a fridge or microwave all these days and my levels of frustration are high. There is no regard for customer concern or issues.

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10:07 am EST

Game Stores South Africa / Game.co.za jvc sound bar not delivered over a month : order number g205151745

On the 29th November 2019 it was black Friday, trusting that I will save money by buying 9 items online, the transaction went through successfully, 1 of 9 items was delivered on the 4th of December, from the 6th of December I have been following up with Game and they referred me to Dawn wing courier company which also referred me to RWS which is another courier company, I drove to RWS and only found 7 items in a box, now today is the 30th I'm still waiting for my remaining JVC sound bar which Sibahle from Game customer contact Centre advised that it was only dispatched on the 27th of December 2019, I have already used over R1000 on airtime and R400 on petrol to collect the 7 items and no one is helping in resolving. escalated to Dane for intervention.

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1:36 am EST

Game Stores South Africa / Game.co.za poor service by the administration team

To whom it may concern:

I recently made a purchase at Game Windhoek for 2 x 49RU7100 Samsung TV's by paying for it via online banking. I made the EFT after telephonic confirmation with Lewelyn at game on 25/12/2019.

After making the EFT, I phoned Lewelyn to ask if it had been received.
He then confirmed that the accounts department received the proof of payment to the email address evangelineb@game.co.za, but they can not release the stock until the money reflects in the store's account, which is absolutely ridiculous because what are Proof of Payments for? But who am I to question the sub-par African system, so I waited a few days.

I phoned every day to ask if the money had reflect on the account yet. I sent the proof of payment to a second email on the 27/12/2019, with the address gwind@rcsgroup.co.za just to make sure the accounts department have the Proof of payment.

On 28/12/2019, when I phoned again, the money reflected.
Now on 29/12/2019, Lewelyn and the administrative staff say that they can not find the proof of payment anywhere and that I need to send the proof of payment before they can release the stock to me. After the staff told me they have the proof of payment, but can only release the stock after the funds reflect in the store's account. The staff is either outright lying to customers or they are greatly incompetent. Do you see the problem I am dealing with here?
Untrained staff, poor management, poor stock procurement and an extremely incompetent administrative team.

Please advise. I am helpless

Best regards
JC

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11:09 pm EST
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Game Stores South Africa / Game.co.za kic fridge freezer

We bought a KiC fridge from game Stellenbosch in April 2019 it broke down in August 2019. Game fixed it and it broke again in November 2019 and on 24 December 2019 it broke again. Every time we contacted game about the fridge it took about 2 weeks for them to send someone to fix it, we lost lots of food that went bad, and the fridge didn't break because of loadshedding it broke before loadshedding started. This is a real inconvenience. this is a really bad product and should not be sold at all. Now we have to wait two weeks again for it to be fixed.

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4:42 am EST
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Game Stores South Africa / Game.co.za hisense 670lt fridge (h670si-wd)

i bought a fridge online on the 26th November. it got delivered, plugged in and it didnt work. today is the 9th of December and i still have not been able to get a new fridge. now a technichian will be sent out in the next 3 working days to check it... not on, i bought something new, so i require something that is working and not been repaired. my order number for my online purchase was#[protected].

please call me
[protected]
ravi moodley

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2:24 am EST
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Game Stores South Africa / Game.co.za phone calls

To Whom It May Concern

Every single day without Fail, i am being contacted whereby you want to speak to Beverley. It's been going on for weeks now.

How many more times must i tell you to stop phoning and texting me.

I am not Beverley.

This is my phone. With immediate effect remove my number from your system [protected].

I have had it now.

Mrs Pillay

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3:04 am EST

Game Stores South Africa / Game.co.za customer services on 0861 555 263

Log In To Self Service

You have exceeded the number of login/registration attempts, please contact customer service on 0861 555 263.Request Username / Password
Unfortunately we are unable to verify your details and cannot proceed with this process. Please contact customer services on 0861 555 263.
In order to receive your username and password, we'll need some information from you. Please complete the following details and we'll send you your password reset instructions via SMS.
I am struggling to get anyone to help me get back on to my online game self service no one has authority to help me according to the customer care center Iev call more than ten times each is a different story one told me to send an email to Contactus@rcsgroup.co.za which i have this is the reply i got:Good Day

Thank you for your email.

There is no block on your account, and please be advised game store cards do not require a pin when purchasing.

For any enquiries please contact us on 0861 00 22 33 or email us Contactus@rcsgroup.co.za

Regards, my response

Good day Khanyiswa

And thank you for your response though it seem you did not understand maybe i didn't say it correctly my online game self service logging in is have a problem due the wrong password being put in 3 times incorrectly i have failed to put the wrong password in leading me receive the following message You have exceeded the number of login/registration attempts, please contact customer service on 0861 555 263. Which i have done, they lady by the name of Lisa who took my call upon calling customer care advised me to send an email to Contactus@rcsgroup.co.za so they could assist me in resetting my logging problem i am fully aware that i don't need a pin when purchasing on my game store card all I want to do is get on to my online self service account so I am able to pay my game account as game is not in the town where I live. hopefully I have explained in enough detail for you to understand what the problem is and hopefully you or anyone in the rcs group can assist me kindly.
and just to add to the understanding this is a link to the game self service i am trying to log on : https://rcs.co.za/partner/game/self-service

Your assistance will be greatly appreciated

Regards Game Customer
my air time is currently costing me a fortune calling customer care up and down which they dont care about please get someone to sort this mess out for me all i want is to pay my account online call me i beg of you [protected]

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12:20 pm EST
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Game Stores South Africa / Game.co.za listed as a bad payer

Applied for home loan to my surprise I was told I was blacklisted by Game Stores, while I never defaulted, and they said I was listed for 2 account and I have 1 account, this is really frustrating I need an urgent response on this
within 2days, this error have damaged my name and cost me big time, I'm really frustrated and angry, Kindly contact me urgent otherwise I will sue yo company for damages
Ms VMdiya [protected]

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5:50 am EST

Game Stores South Africa / Game.co.za fraud

I received my November statement and was quite shocked that a card that was not used fo years is now on R14 000. I contacted the Fraud dept spoke to Thabani who refused to help me with when items purchased and where. I requested a statement from intial used of card to current, I informed him this is wrong as I am on the phone waiting for the last one hour. Cut my call nine times. Requested to speak to Manager he calls his Team leader Stacy who is very abrupt and tone of voice I must say someone needs customer service training. She read her pitch demanding documents and then hands the phone to Thobani, did not ask me as a customer "how can I assist you Mam"

I have not been to Alberton nor have I made purchases. The account is blocked but I am now liable to pay. How right is this? Or in the end of the call he confirms my cell number and claims I should have received SMS of purchase.

Immediate assistance needed.
S Maharaj
[protected]@assign.co.za

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5:08 am EST

Game Stores South Africa / Game.co.za credit limit increase at game stores

My ID is [protected]. I applied for a credit limit increase on the 13th of November. To date I have had no feedback other than automated e-mails or a mail that says I will receive a response within 48 hours. I have sent the following e-mail to every game, rcs and massmart address I could find but I still have no reply.
"Hi Guys
I am really struggling to get any communication from yourselves.
I have applied on 13 November for a credit update. I attached my ID as well as 3months payslips. I also attach my original e-mail above.
The only response I get is either that I will get aa answer within 48 hours which does not happen and when I try to e-mail or phone I get an e-mail stating that I can see my detail on my login
I need to know whether or not my credit limit has been increased and/or whether it is going to increased. And if so when can I expect a reply.
Trusting to hear from you shortly. And hoping that it is not going to be an automated response. I hope someone is actually going to read my e-mail.
Regards"
My card no is [protected], My ID is [protected].
I am requesting a R10000 credit limit increase
Your response will really be appreciated.
My e-mail address is sharon.[protected]@westerncape.gov.za and my cell is [protected]

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10:03 am EST
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Game Stores South Africa / Game.co.za faulty appliances

I purchased a fridge frome Game store Edenvale and the door is not aligned properly, the freezer seal does not close properly and I had to throw away hundreds of Rands worth of food due to the dud which they sold me.

How did this pass quality test with KIC or Whirlpool.

They should be held liable for my loss of products.

Dear Imelda

Thanks for your submitting your warranty registration.
Please see below for confirmation of your submission details. Please keep this email in a safe place as you will need it for any warranty claims.

Your name
Imelda Carpyde

Your email address
[protected]@gmail.com

Your contact number
[protected]

Your address and country
233 Pretoria Road, Rivergate Unit Rg 6, South Africa

Do you wish to receive news and notifications from KIC and our partners?
Yes, I agree to signup to receive news and notifications from KIC and their partners.

Item Details
Model purchased
KBF 631 ME WATER

Store
Game's Edenvale

Serial number
[protected]

Date purchased
26/09/19

Good Day

Please see attached complaint form, print it out, fill it in & forward to info@cgso.org.za once completed

Show quoted text
I find this disgusting that Game Store refuses to take responsibility for my perishables I had to throw out due to a fridge that did not work

Imelda Carpyde
[protected]

---------- Forwarded message ---------
From: Imelda Carpyde
Date: Wed, 06 Nov 2019, 11:43
Subject: Faulty fridge purchased frome Game store
To:
Show quoted text

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1:18 am EST

Game Stores South Africa / Game.co.za appalling customer service from mashadi

I'm complaining about an appalling customer service I got from game in mams mall (hahube), from one of the management staff or floor supervisor, called mashadi. I left all other stores and went to game to buy a kettle, time was around 17h10.
She refused to come and authorize on the tills, claiming she was busy with another customer, she was very rude. I had to stand there on till for over 30 minutes. The cashier tried everything to help, but this woman, who was supposed to assist us, didn't bother coming to us.

The treatment I got, doesn't encourage me to go back to game.
Please necessary steps must be taken to teach her how to deal with customers. The attitude I got from her is not fitting for a person in management.

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3:27 am EST

Game Stores South Africa / Game.co.za dent on defy fridge

I write this email to escalate the matter that was brought to the store's attention 2 weeks ago. On the 31 of October I purchased a fridge online, order number :[protected]
I was promised delivery in 3-5 days, which never happened. I had to beg the store for the delivery of the fridge. The fridge was then delivered on Thursday the 3rd of October. Upon deliver I notice a huge dent in the side of the fridge. I called Game to notify them and sent them pictures as per their request.

Today is the 12th of November, I am sitting with a dented fridge that I can not use yet I paid fully for it. I find this unfair and unacceptable.
May I please appeal to you, to take it upon yourself so resolve this matter ASAP. I am suffering loss of rotten food due to not having a fridge yet I bought one.

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5:03 am EST
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Game Stores South Africa / Game.co.za game centurion mall sales manager says game does not need my r 10 000 sale

I visited the store on the 10th November 2019, after filling my trolley with about R 1500 of items i proceeded to purchase 2 baby feeding tables and a baby pram (to the amount 0f R7500) which i had initially came to the store for, there was only 1 feeding chair on the shelf, i looked around fro about 10 mins for someone to assist and finally found a staff member who said he couldn't help me, i should ask someone else as if he asks they will not help, i asked another staff member, who ignored me and continued packing shelves

My wife then proceeded to the sales manager to ask for assistance, the sales manager very rudely came up to me and says "im here", i started video recording on my mobile phone, when i enquired as to why was there no one to assist and why couldn't the previous 2 staff members assist, i was told to either take what i wanted or leave the store, as he is very busy, the sales manager then told me he doesn't need my purchases as there are plenty other customers, i am not his friend and told me to Eff off! i then unpacked my trolley and left with my family, only to find security at the door saying they wanted to see the footage, they themselves were shocked at his behavior but asked me to delete the footage as per store policy i was not allowed to take pictures or videos

I was absolutely disgusted and will definitely not visit another Game store ever!

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5:41 am EDT
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Game Stores South Africa / Game.co.za customer services

I am complaining about Nowa, from GAME shelly centre. I bough Defy Stove and overn in GAME boulders JHB. Paper work was sent to Shelly centre store email. Over the phone he confirm to have received all information. When I followed up, he ws rude and I asked someone senior to assist. His name Cyprion. He followed up and got information. He then resigned. When I call to get person to collect the information, Nowa told me that the person is suppose to bring invoice that was sent to him. please address this gentleman, He is rude, barbaric, uncivilized and uncouth.

My cell Number is [protected]. The items in questions should be collected this weekend. Order and payment was done three months ago.

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Game Stores South Africa / Game.co.za In-depth Review

Product Range: Game Stores South Africa offers a wide variety of products, catering to different interests and needs. They have an extensive range of brands available, ensuring customers have plenty of options to choose from. Additionally, they have a great selection of popular gaming consoles and accessories, making it a one-stop shop for gamers.

Pricing: Game Stores South Africa provides competitive pricing compared to other retailers. They regularly offer discounts and promotions, allowing customers to get the best value for their money. With their affordable prices, customers can enjoy their gaming experience without breaking the bank.

Customer Service: The customer support team at Game Stores South Africa is highly responsive and helpful. Whether you need assistance in-store or online, their knowledgeable staff is always ready to assist you. They go the extra mile to ensure that customers have a positive experience and find the products they need.

Online Shopping Experience: Game Stores South Africa's website is designed to be user-friendly, making it easy for customers to navigate and find what they're looking for. The search functionality is efficient, allowing customers to quickly locate specific products. They also offer secure payment options and a smooth checkout process, ensuring a hassle-free online shopping experience.

Delivery and Shipping: Game Stores South Africa prides itself on timely delivery. Customers can expect their orders to arrive promptly, and the products are packaged well to ensure they arrive in good condition. The availability of tracking information allows customers to stay updated on the status of their delivery.

Returns and Refunds: Game Stores South Africa has a clear return policy, making it easy for customers to understand the process. Returning products is hassle-free, and the efficiency of the refund process ensures that customers are promptly reimbursed for their returns.

Store Layout and Atmosphere: The stores are clean and well-organized, creating a pleasant shopping environment. Product displays and demos are readily available, allowing customers to try out and explore different options. Overall, the shopping experience at Game Stores South Africa is enjoyable and convenient.

Loyalty Program: Game Stores South Africa offers a loyalty program that rewards loyal customers. Customers can easily earn and redeem points, enjoying exclusive deals and offers. The loyalty program adds value to the overall shopping experience and encourages customer loyalty.

Community Engagement: Game Stores South Africa actively engages with the gaming community by sponsoring events and tournaments. They are involved in local gaming communities, fostering a sense of belonging and support. Additionally, they support charitable initiatives, demonstrating their commitment to making a positive impact.

Overall Satisfaction: Based on the factors mentioned above, Game Stores South Africa receives a high overall rating. Personal experiences and opinions confirm the positive aspects of the store. We highly recommend Game Stores South Africa to potential customers, as it offers a wide range of products, competitive pricing, excellent customer service, and a convenient shopping experience.

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Contact Game Stores South Africa / Game.co.za customer service

Phone numbers

+27 861 426 322 73 +27 80 033 3383 More phone numbers

Website

www.game.co.za

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