Gain Cityservicing

D
This review was posted by
a verified customer
Verified customer
Review updated:

My letter of complaint to Gaincity:

Dear Sir / Madam,

I am extremely disappointed by your maintenance service. I purchased a panasonic 3 system air con unit on X date from GainCity with an extended warranty and servicing.

During the routine servicing in 2017, it was identified that there may be a problem with the air con gas/piping and the technicians mentioned that the Supervisor would visit to check and rectify. Today (July 2017), there was a follow-up visit and no supervisor arrived, only the same technicians who wasted my time (when I need to be at work) and they were still unable to detect the problem.

I work full time and do not have time to attend to technicians who are unable to identify and resolve the problem. Further, all the technicians always need to use the toilet in my house which I find extremely unpalatable. Please train your technicians not to do so. It is a private home where a family resides, not a public toilet or a lodge. They need to be educated basic manners when visiting people's homes and not take advantage of people or put them in a difficult situation. The nearest free toilet is near the carpark as they come up hence they can use that if they need to. This practice is not followed in other Asian countries like Japan or Korea where contractors are taught etiquette. Please do not impose your bladder or bowel matters on customers.

I would like you to rectify this issue once and for all and ensure that my aircon is working well, failing which you will receive a letter of demand from my lawyers to compensate me for loss of income and loss of comfort and enjoyment in my own home.

Thank you.

  • Updated by DisgruntledCustomer2017 · Jul 23, 2017

    It appears that many people who have taken extended warranty or servicing with Gain City end up experiencing gas/piping issues with their aircon within a couple of years. So, does this mean that the technicians who claim to be doing servicing and maintenance end up deliberately wrecking the aircon units gradually during the servicing done every 6 months as a way for Gain City to make unethical and expensive bucks off customers? Food for thought.

    If I am going to have to pay for piping or anything else, I may as well engage a more reliable and honest air con servicing company instead of Gain City. Who knows what Gain City will do in the pretext of fixing the piping. There is no trust when there is dishonesty. One day they will lose all customer loyalty and be taken over by more reliable companies. So much for an all Singaporean company. Singaporeans are known for reliable and honest customer service, not this.

    Air cons used to last for over a decade and should last even longer with the Gain City team's "wonderful" maintenance and servicing. Unfortunately no. In all the greed to make quick bucks and become rich overnight, people will resort to anything. Cheap.

    Gain City, I shall add you to my personal list of terrible companies.

Responses

  • Sk
    Skychan Sep 10, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Hi all, I also has a very very bad experience with their service manager.. no empathy, does not even listen to customer simply shout, aggressive and say everything is the customer fault. Big mistake buying from gain city and have read several online feedback on the service managers attitude seems even compliant no in the company bothers.. this is is their working culture.. l bought things with courts and best Denki also good service..will never step into gain city..big lesson suffered.

    0 Votes
  • Pe
    Peeve Jun 21, 2021

    Apparently depends on the region you are staying. Their personnel has varying qualities and their ability to be flexible is zilt. They cancelled appointment as they claimed they rang doorbell but I tested it worked. Was at home the whole day waiting for them. Appointment supposed to be 11 then they changed to 1 then claimed they rang doorbell and went away after 5 min. How far can they go after 20 min? So have to reschedule and the aircon is leaking really bad, At least 2 litres of water per 1 hour. But no, they don't really care, they will just cancel your appointment and leave you stranded. A very lousy and unprofessional servicing company. Perhaps also because they are so popular. In order to get your problems addressed, best is to boycott this company, which is ironic.

    0 Votes
  • Al
    Al Isa Mar 22, 2019

    Looks like many have Same Complaints like me on AirCon & Customer Service.

    I will not buy from Gaincity ever.

    -1 Votes

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