Gain City — servicing
My letter of complaint to Gaincity:
Dear Sir / Madam,
I am extremely disappointed by your maintenance service. I purchased a panasonic 3 system air con unit on X date from GainCity with an extended warranty and servicing.
During the routine servicing in 2017, it was identified that there may be a problem with the air con gas/piping and the technicians mentioned that the Supervisor would visit to check and rectify. Today (July 2017), there was a follow-up visit and no supervisor arrived, only the same technicians who wasted my time (when I need to be at work) and they were still unable to detect the problem.
I work full time and do not have time to attend to technicians who are unable to identify and resolve the problem. Further, all the technicians always need to use the toilet in my house which I find extremely unpalatable. Please train your technicians not to do so. It is a private home where a family resides, not a public toilet or a lodge. They need to be educated basic manners when visiting people's homes and not take advantage of people or put them in a difficult situation. The nearest free toilet is near the carpark as they come up hence they can use that if they need to. This practice is not followed in other Asian countries like Japan or Korea where contractors are taught etiquette. Please do not impose your bladder or bowel matters on customers.
I would like you to rectify this issue once and for all and ensure that my aircon is working well, failing which you will receive a letter of demand from my lawyers to compensate me for loss of income and loss of comfort and enjoyment in my own home.