FWM Laboratories review: unauthorized charges and fraud 647

I too was a victim of FWM Laboratories. I ordered the free trial of the Life Cleanse that they had to offer online on 12/17/08. On 12/18/08 I was charged $3.95 for shipping. On 1/5/09 I was charged $87.13 and had not received any product from them. I called on 1/5/09 and filed a complaint with customer service [protected]. I waited 7 day just as the CSR had asked me to do. At that time, still no refund. I called back for several days and finally on 1/14/09 I reached another CSR, he informed that he did not see a refund request but he would put on in. I informed him that if I did not have my refund by 1/22/09 that I would be filing a suit with the Clerk of Court of the County in which I lived and it would cost more than 87.13 to get it resolved. And I received and email from FWM regarding same. On 1/15/09, I called back to confirm that the confirmation number that was email to me was correct and that they would be issuing me a refund. The CSR that I got this time was really sweet and helpful. I am not saying the threat of taking them to court helped, but I checked my account this morning 1/20/09 and I had my credit. But I did cancel my debit card and get a new one just in case. I wish you the best of luck with your refunds.

I just called the bank to cancel my card and file a complaint. I was told that because it says on the Web site that FWM will charge your account unless you cancel, there is nothing that can be done. Wouldn't it be nice if they gave you a chance to cancel. My account was charged within just a few days of receiving the free trial. I told the banker I called FWM the day the charges appeared and was told my account would be credited back the $87.13 in 7 to 10 business days, and that on Jan. 16 they told me it would be refunded within 24 hours. He told me there may be recourse since I was told the money would be refunded, bu I have to wait 30 days (until Feb. 3) to file a complaint. I'll keep you posted.

I've spent the better part of two hours over the last couple of days trying to get my $87.13 refunded. I've spoken to at least four people who tell me I'll receive a confirmation e-mail when the money is refunded. In fact, on Jan. 16, I was told it would be refunded within 24 hours . . . well, guess what! I'm calling the bank to cancel my card immediately and will call tomorrow to see if there is anything they can do. Lesson learned, my friends . . . free trials are a scam!

# for FCC is :[protected]

only way to solve this would be to contact FTC, what do you think?

Forget it! I ordered a new debit card (1/15/09)! Not taking any chances. I'm convinced they will try to charge me! Hope I beat them to it!

I ordered only 1 bottle of Acai Berry on 1/4/09 and after calling the company for a different matter, I learned I was in the loop to receive another bottle 2/4/09! I quickly cancelled it and looked for info. on the web. As you see, I have come across many complaines about the company! Darn it! I called three times to ensure cancellation but now I am wondering if I should change my debit card with my bank just in case! Or at least inform my bank of this issue.

Wish I would have checked it out first! I just got a "free trial" of the Acai Berry. It just so happens I had an additional charge of .12 and called to inquire about it. I got someone on the phone after about five minutes and was told I would receive another shipment 2/4/09! I quickly cancelled it, not knowing I put my self in the loop after ordering the "free trial". I was given a cancellation number. I hope that means something and I do not receive another shipment! I called back, just to "ensure" I was cancelled. The second caller said yes.

Turns out the .12 was a fee my bank charged for the International Transaction. Neither caller had a clue what this fee was for.

Say a prayer for me! I sure can't afford to be charged $87.00 next month!

I just received my order. I noticed on my bank statement an additional .12 charged to my account so I called to ask why. The male was rude and had not clue. It turns out my bank charged me for the international transaction. I am so glad I called because it was then (today) that I learned I would be receiving another bottle 2/4/09! I quickly cancelled it today. I hope that is the end of it.

The number I called was [protected]. I am not sure if they have different ads going, but I got some one on the phone after about five minutes.

So, there product fake?

I ordered the Acai Berry supplement from FWM laboratories and was charged $87 for their free offer. I received the product in a small brown envelope accompanied with a note to thank me for "my purchase and hope I enjoy the product", no other documentation on the 14 day free trial, or an invoice confirming my purchase. On their website there was no mention on a 14 day free trial offer, only to try their product for free no extra charges just $1.99 for shipping and handling. I recently received a credit card statement and there was an $87 charge for the product. Not only was I charged for the product, but there are side effects not mentioned on their website or the product package that I would warn consumers who would like to try this product. I started taking the pill and the first day, and experienced stomache cramping. Thinking it was probably something I ate, I took it again the second day 30 mins after injesting the product another stomache attack, so I discontinued taking it. It claims to boost your energy and give you a healthier feeling, this may be true, but if you have a digestive condition as I have please do not take this product, it would save you the discomfort and waste of money. I have since called this company to get a refund on the product and they were helpful, but we will see what the outcome of this dispute.

FWM LABORATORIES FRAUD COMPANY SELLING ACAI BERRY DENIES CHARGING MY CARD $87.13 !
I called [protected] and spoke with "Robin" who flat out DENIED THE CHARGE I AM LOOKING AT IN BLACK AND WHITE ON MY CREDIT CARD TRANSACTION STATEMENT!

I asked, "So you are denying the charge I am looking at with my own eyes?" She replied, "yes."

I never heard of this! Apparently (and I KNEW MY GUT FEELING WAS RIGHT) the statement about a week ago from another company rep who said my the charges will be refunded LIED.

NO MORE 30 DAY "FREE" SAMPLES THAT WILL CHARGE OUR CREDIT CARD.
WE MUST BE GIVEN THE PROTECTION TO MAKE A PURCHASE - not that our card will be charged without our knowledge. (LAW 101)

I/WE WANT IMMEDIATE ACTION FOR THIS!

THIS COMPANY, FWM LABORATORIES IN HOLLYWOOD, FL SCAMMED ME SO FAR $100 DOLLARS AND I NEVER AUTHORIZED A CHARGE FOR THEIR ACAI BERRY.
I paid $4.95 for SHIPPING for a "free sample" of their Acai Berry.
The product doesn't do anything at all.
IT'S ABOUT AS EFFECTIVE AS AN M&M.
Their website PROMISES OVER THE TOP THEY WILL NOT CHARGE MY CARD FOR 30 DAYS IF I AM NOT COMPLETELY SATISFIED.
********** THEY LIED**********
I have TWO charges, one for $87.13 and another for $12 something.
I IMMEDIATELY CANCELED MY CARD TO PREVENT MORE FRAUDULENT CHARGES.
THERE HAS TO BE A NEW LAW WHERE WE ACTUALLY BUY A PRODUCT TO PROTECT US FROM SCAM ARTISTS LIKE FWM LABORATORIES.
THIS IS JUST PLAIN WRONG.

My suggestion is to PRINT THESE PAGES AND SUBMIT THEM TO THE FRAUD DEPT. OF YOUR BANK. Ask your bank to provide "provisional credit" until this matter is settled. Please contact me at tashawinsnow@gmail.com . I ordered Dec29th. $3.95 was deducted from my account. and then yesterday $87.13 was deducted before I even received the product (which actually also arrived late afternoon with only the Detox bottle and no Cleansing bottle included. Sham and Shame. Let's help each other realize the opportunity to recover our losses

Do you have another phone number to reach this company? I keep getting a fast busy. Thank you. L

This exact thing is happening to me. I have tried the provided number and it goes unanswered or the mailbox is full. I am frustrated with myself for not researching this prior to purchasing. I wonder if Oprah realizes they are promoting this product using her name. Thanks for the help. L

The exact same thing happened to me...they charged me twice! $87.13 x2, when the "free trial" was supposedly $3.95 for shipping...and the $2.61 is from your bank, an international transaction fee. And I didn't even get a product sent. =(

I got ahead of things when I read these reports of scam...so far my only charge is the S and H. I also tried to call them with no results...so I contacted my credit card company, closed my account and they are issuing me a new account number and said I wouldn't be charged any future charges on the old acct. That's one way to get rid of charges from those scammers.

I was charged the $3.95 for shipping and handling of the free sample on my December credit card statement. Today I received another bottle of the ACAI BERRY which was not ordered or authorized. I got my credit card statement out and tried to call the number listed for that charge, like others I got message -mail box is full. So I said I would call my credit card company, I told them I authorized a one time charge of $3.95 for free sample. To my surprise I was informed that there were two charges for $89.74 on my account. I explained the situation to my credit card company agent and read some of the complaints listed on the Internet about these people. I was assured that the charges would be taken off my account. So if charges are on your credit card account, contact the credit card company and explain what these people are during to our citizens.

I also was scammed by this company and have contacted the BBB in Florida. If we get enough complaints to the BBB we will see results.

Information for BBB
4411 Beacon Circle, ste 4
West Palm Beach Fl. 33407

Phone nuber [protected]

website www.bbbssoutheastflorida.org

THIS COMPANY ALSO STOLE MONEY FROM MY BANK ACCOUNT. TALKED TO MY BANK FRIDAY, JAN10.2009. THIS COMPANIES PHONE NUMBER OF - [protected] WAS VALID FRIDAY JAN 10.2009. @ 4:00P.M. CENTRAL. I SPOKE TO THEM. IT WAS DISCONNECTED OVER WEEKEND. THEY PROMISED TO RETURN MY MONEY TO MY CREDIT CARD. THEY DID NOT DO IT. THEY ASSOCIATE THEMSELVES AS `LINECLEANER` D.B.A- SW LABRATORIES AND D.B.A -ABBOTT LABRATORIES ALSO. NOT TRUE. I REPORTED THEM TO ABBOTT LARATORIES CORPARATE SECURITY. THEY ALSO ARE OUT OF FWM LABRATORIES IN HOLLYWOOD, FLORIDA. NOT ONLY DID THEY TAKE ALL OF THE REST OF MY SOCIAL SECURITY, THEY ALSO CHARGED AN `INTERNATIONAL FEE TOO. UNREAL! AND THEY WILL PROBABLY NEVER BE FOUND. CAN YOU IMAGINE HOW MANY MILLIONS OF @$89.95 + THE INTERNATIONAL FEE THEY STOLE FROM ?! HOW MANY AMERICANS DID THEY DO THIS TO? THEY ONLY PUT A PENDING POST ON THE 10TH OF EACH MONTH. WATCH YOUR ACCOUNT OR CLOSE IT IMMEDIATELY!

I have tried all the numbers I have only to get the run around and getting a message due to a high volume of calls the wait time is 3-5 minutes only to be waiting 10+ minutes. If anyone has any other numbers please let me know. Thanks
Also I went back to the website where I ordered from and I received a totally different product. Now sure where to go now. UUUGGGHHH

I just received two un asked for bottles of berry detox and tried to call the [protected] number includedin the package and it is no longer in service. so I guess tho only other solution is to dipute the charge with the bank.

hope enough people see this and avoid getting burned

I ordered this free trial on 12/18/08 and received it on 12/31/08. My debit card was charged $87.13 on 1/5/09 (only 5 days after receipt of Acai Berry Detox). I had not had time to even try it or to cancel the order. I calleld the toll free number on 1/8/09 and spoke with Billly. He said he would cancel my subscription and refund my purchase price in 7 days. He gave me a confirmation number, so I'm waiting to see what happens in 7 days, then I'll call back if I've not received my refund.

Your 14 day trial begins when you order... So then they begin charging. My bank turned off my card until i contacted them after the first charge. Tried for a week to contact them no answer. Finally got through, cancelled and getting my charge back...will see on that. Luckily it was still pending for $87.13 they said "that it would not go through". As for the Acai berry... Seems to be doing what it says. Have definitely cleansed me, belly fat is shrinking. Pounds lost 4. Now to see if i can get through the rest of the bottle and still lose... Definitely not going through that company again. Will try to find at stores if it works.

: )

I have called 3 different telephone numbers, keep getting the run around. This is a scam, there has to be a way to stop them. They have taken money out of my account that was not authorized. Total of 179.00. There was no free trial, never received product. I spoke with a Michelle that said money would be refunded. Will see what happens. I have also reported them to BBB, please everyone report them! mjd

Hi, it's me again, I just posted one other message here
I just got off the phone with the credit card company I used
They said, "in the last 30 days, 40 % of the calls they have rec'vd were for fraudulent charges of $87.13
the company has tons of alias'
she told me to CLOSE MY ACCOUNT
If anyone has the word Lipaphen on their bill, it's also Acai berry
I'll be glad to help you with phone numbers or bullying
Gayle

Hello, same exact thing happened to me, but before I tell you about, I must add something
When I first stupidly ordered this stuff online, I ordered this Acai berry detox and some OTHER bottles. They BOTH said, s/h only. No mention of money
On 11/19 one of my credit cards was charged $5.95 for Herbal Groups. I rec'vd 8 bottles of stuff, Intra cleanse and Multi Vitimins and Miracle Pills ...don't I wish. I realized the error of my ways and called them. Let me know if you need their number. They said, "you may mail them back within the first 14 days". I did ...I forgot to check my credit card to see if they credited me until right now...so, onto this Acai berry stuff, I got it today and thought "hmmmmmm, that sure took a long time from the end of November when I ordered them other stupid pills. I came on here looking for them in google and what do I find? THIS SITE and then I read someone got charged $87.13 I do have 2 charges of $87.13 on this credit card
one is for Acaiberry Detox phone number [protected] and the other is for Lipaphen? have no idea what it is?
same amount? $87.13?
okay, sorry this is so lengthy
I called the Acaiberry people, oh my gosh, held on phone for 23 minutes. A lady answered, I knew I was in trouble. I explained the situation, told her she'd be sorry if she messed with me, that I was getting ready to type an email on a site that was already nailing them
She started babbling in ? and I said, "please slow down, I cannot understand you"
the b8888 then proceeded to talk like you do when someone is hard of hearing enuciating each letter . I knew I had to keep it cool in order to get my money back
she continued this slooooooooooow speech pattern and I lost it and said some bad things
so
bottom line
call the 86 nunmber above
don't order again online without going to Google
Google knows everything
Happy new year
let's hope no new charges come onto our cards
lesson's learned
Gayle

This same exact thing happened to me. I agreed to the free sample at $3.95 and they withheld $87.13 from my bank. Now I suppose I have to report a fraud along with a dispute with my bank who's charging me overdraft fees because of this bull. I got the Acai berry detox in the mail, but I never DREAMED that I would be charged $87.13 . I guess now I'm never going to order something without researching it.

Can someone please tell me how the charge showed up on credit card. I may be able to go in and stop bank from processing. Was it FWM Laboratories?

Thank you Kadie for a number that finally worked. I too had the same problem. An unauthorized $89.74 was charged to my bank account on 12/26. I spoke with "Dru" on 1/4 who claims has cancelled my account with FWM, and is refunding the money to my bank account. I was told the additional $2.61 was S&H charges. Had they made it clear there would be ongoing shipments or charges, I would never have even accepted the trial. Will see what happens now, or will be reporting to BBB as well. I have made several online purchases in the past, but never have been scammed before. I think I will stick with local merchants from here on.

same happened to me. I finally got through after holding for approx. 15 min. customer service rep assured me the $87.13 would be return to my account in 7-10 days. today an unauthorized charge of $2.61 from my account after being told that the account was cancelled and no future charges. I even got a confirmation #. HA!

I have also had the same problem and am on the phone right now waiting. I have taked with my credit card company and the fraud department and I hope to get to the bottom of this companies problem. I now have 87.13 plus the 3 dollars and change for the free stuff I was suppose to get but never did and can't get anyone to talk to from this company.

I need some help on how to get these people to stop charging my account without me having to change my debit card. I am leaving on a big trip and want this settled. I cannot cancel my card before my trip.

I ordered the acai cleansing product knowing that i had 14 days to cancel.I ordered Nov 20 on Dec 1 there was a charge
87.13 to my checking acct.I tried to call and cancel I had the same problems as everyone else!what do i do?

WHAT CAN I DO TO GET THE $87 BACK? I'm on disabilityand this cost along w/ a bank charge puts me in the hole for $120! I need this money to live and for doctors. If anyone has any help for me PLEASE POST
I'm in tears on Christmas Eve and this Christmas was tight anyway, so NOW Jan. 09' will be terrible too!

I have also had the same problem and will be filing a dispute with my bank today! I have never received the sample I paid for that was $3.95. Friday I was looking at my bank account and was charged $87.13 for something I never received. I did get a hold of a live person Sun. night. Her name was Ronda. She assured me my account would be credited. It hasn't. Thisis ridiculous. I wil report the to the BBB. It took me forever to locate a number to call. I kept getting a fast busy signal or mail box was full. I am furious and will never do this again!

Same experience. When I called to cancel trial and get return instruction, found that the phone number given when ordering was a bad number, as was the number on my bank statement with the original shipping charges. On my bank statement, the company name was given as 'Liphen' for the shipping, while the $87 charge to my account was 'Acaiberry [one word] Detox' while the sample was shipped from FWM Laboratories (no listed phone #) and was called 'Life Cleanse'. Smoke and mirrors.

This complaint helped as it gave a different phone # where I did reach a person who promised to refund the charge within 7-10 days (we'll see) and told me to keep the trial bottle. Thank you for taking the trouble to complain.

I recieved the same problem you have, I tried to call 1 week after I ordered from the number they gave me on the page in the fine print and they told me they had no record of my order and then 10 days later the product came in the mail with a diffent # to call on it . When I called that # the phone just rang with no answer. So I did my research and came across this page where Kadie left the # she found on it . I called and cancelled the account we will see what happens now . Thanks Kadie I was so mad, this site is a scam the bottle they sent me looks nothing like the bottled I saw when I ordered the free trail. Thanks again Kadie.

i also ordered this product and the same thing happened to me 2 days later i cancelled my order and just yesterday they took 87.13 out of my checking account i had to cancel my ACCOUNT I CALLED THE PHONE NUMBER FOR THIS SO CALLED FWM LABORATORIES AND A RECORDING DAID IT WAS A NONWORKING NUMBER BIG TIME SCAM

thank you, kadie!

i called this number also...after calling the [protected] and she told me they were cancelling the charge. b/c it was still a pending transaction she could keep it from going through. WE SHALL SEE!

its ridiculas they put the charge through 11 days after i ordered the sample. what the heck happened to 15 days?

i sure learned my lesson. you cant trust anyone!