Furniture Row review: Delivery services

My brother purchased a new mattress with an adjustable frame. He also purchased a headboard but because that is purchased from another source which is located next door it didn't count toward the purchase. Promotion was get 100.00 for every thousand sold. So for spending over 3000.00, he only received 200.00. My other concern was delivery which is very upsetting. My brother is 74 years. His health is not at 100%. During the delivery the headboard was placed behind the bed and wasn't attached to the bed. After calling in I was told that because the bolts/screws were too short, they couldn't attach it but my brother can attach it if he gets longs bolts. There is absolutely no way he nor I can do that ourselves. "Complete setup" in my opinion is the customer does NOT have to do anything after the delivery is made. It doesn't matter if the customer is 74 years old or 20 years old. This service is included in the price. To top that off, no further info was provided. He was supposed to guess what was next. I will close with saying ALL of your employees in the store were awesome. Delivery team was too much in a rush and leaving the site incomplete is not acceptable.