Furniture Brands GroupScam and cheating!

L
This review was posted by
a verified customer
Verified customer

First of all... this complaint website must stop advertising the scamming furniture company at the top of this page!!
FURNITURE BRANDS GROUP, also called FBG STORES is the shadow umbrella company name for the following online furniture scam companies, at the same address in New York: EVERYDAYFURNISHINGS.COM, ONECLICKFURNITURE.COM, ACCENTWAREHOUSE.COM, BEDROOMPLAZA.COM, DINETTESGALORE.COM GOHOMEOFFICE.COM, GREATTOBEAKID.COM LIVINGROOMSNMORE.COM, RACKITANDSTACKIT.COM, TICKTOCKSHOP.COM, STRICTLYCHAIRS.COM, SOFASHOWPLACE.COM.

Also, there are numerous home improvement companies run out of the same address, of which i am suspicious: DREAM KITCHENS, APEX WINDOWS, THREE GUYS FLOOR COVERING INC., EKCER WINDOWS & HOME IMPROVEMENT.
Please don't give these people your money... if you have, and are not receiving your merchandise, you need to call the fraud and/or dispute department of your credit card, or at least find out the deadline of days they allow to file a "no receipt of merchandise" dispute with them, otherwise the credit card won't be able to help you, and guess who gets to keep your money. Also, once you realize you've been scammed, please file a report with the Attorney General's office of New York.

More Furniture Brands Group Complaints & Reviews

Responses

  • St
    Stephen Wakschal Nov 13, 2008
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    same situation here..I do have the owners name and address if anyone is interested

    0 Votes
  • Ni
    Nick Bryant Sep 17, 2008
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    a verified customer
    Verified customer

    I finally received my funds back from American Express 3.5K. It is now 6 months later. I did everything possible. I called Suzie over 100 times per day for about a week. ( I had help) I had 6 of their working numbers and they disconnected two of them because I kept calling. I sent them a barage of e-mails to at least 20 of their e-mail address that I received from other customers and online. They actually responded because they do not like all of the attention. I reported them to the American Express Fraud Department, the New York Secretary of State, and the Better Business Bureau. In the end, it was American Express that returned my money even though it was over 100 days when I disputed the charge. It is very frustrating. I am willing to provide any of the contact information to anyone who would like it. You can also research furniture websites with similar products to find any new websites that they have started. Good Luck.

    0 Votes
  • Ka
    Karen Aug 19, 2008
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    a verified customer
    Verified customer

    I too ordered from Everydayfurnishings.com but I did receive my dining room set which I paid with my American Express and it is beautiful. Unfortunately I ordered the credenza to match the set and paid a partial payment of $1047.00 by credit card and was told the same it's coming in two weeks, their was a problem with you order and it will ship ou in two weeks. the no shipping scam went on for weeks until it was too late to do anything about it. I have truly learned a valuable lesson in purchases made on line.

    0 Votes
  • Vi
    Virginia Jackson Aug 11, 2008
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    Verified customer

    I TOO HAVE BEEN SCAMMED BY THIS COMPANY UNDER ONECLICKFURNITURE.COM. ORDERED 2 CURIO CABINETS ON 4/8/08 AND CREDIT CARD WAS CHARGED ON 4/10/08 - NO CABINETS, NOTHING BUT LIES ABOUT DELIVERY. HAVE FILED COMPLAINTS WITH BBB IN NEW YORK, BOARD OF CONSUMER FRAUDS AND PROTECTION NEW YORK AND NEW YORK ATTORNEY GENERAL'S OFFICE. WISH WE COULD FILE A CLASS-ACTION SUIT, BUT DON'T KNOW HOW TO PROCEED. I'M 74 YEARS OLD AND ON LIMITED INCOME, SO CAN'T HIRE A LAWYER BY MYSELF. 8/11/08

    0 Votes
  • Lu
    Ludmila Aug 09, 2008
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    And the same people from FBG are using also website: efurnituredeals.com

    Will anybody care and stop these people? Just wondering.

    0 Votes
  • Je
    Jen Aug 08, 2008
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    a verified customer
    Verified customer

    Ok...so I just called one of EVeryday furnishings, OneClick Furniture's newest SCAM websites. It was ShopSmart Furniture...And Guess who answered??? Yup good ol' Suzie Walker however when I told her that I knew it was her she promptly hung up. We need to do something. These people are absolutely disgusting. I have to say, I am not a hateful person, but I HATE SUZIE WALKER.

    0 Votes
  • Be
    Bern Aug 07, 2008
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    Verified customer

    They are now using efurnituredeals.com.

    Unbelievable.

    Please contact the Attorney General's Office in New York.

    I sent an email to Fox 29 in Philadelphia. Don't know if anything will happen but we should all be very diligent in reporting these people.

    Also, let's all keep posting their new web-sites as they pop up.

    I am so mad that I will never let this go.

    0 Votes
  • Lu
    Ludmila Jul 16, 2008
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    a verified customer
    Verified customer

    New operating name for Everyday Furnishings AKA Furniture Brands Group is:


    ShopSmartFurniture.com

    0 Votes
  • Ds
    D. Stadeli Jul 15, 2008
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    EVERYONE SHOULD file complaints with Better Business Bureau and Attorney Generals office in New York. I had similar experience

    0 Votes
  • Lu
    Ludmila Jul 15, 2008
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    a verified customer
    Verified customer

    My note showed the website all together so once again, it is:


    shopsmartfurniture.com

    And I made typing mistake in my previous note, correct wording is: other complaint's sites of Furniture Brands Group (not other complaint's sites or FBG).

    Important is, please be aware and very careful before you place order with them. I won't after my very bad experiences with this company.

    0 Votes
  • Lu
    Ludmila Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    NOTE FROM EVERYDAY FURNISHINGS:

    WE WOULD LIKE TO THANK ALL OF OUR CUSTOMERS. AT THIS POINT IN TIME WE WILL NO LONGER BE ACCEPTING ANY NEW ORDERS. IF YOU HAVE AN EXISTING ORDER, PLEASE FEEL FREE TO CONTACT US VIA E-MAIL AT [email protected]


    THEIR NEW WEBSITE IS:

    SHOP SMART FURNITURE SHOPSMARTFURNITURE.COM

    PLEASE BE AWARE OF THIS NEW NAME OF THE SAME COMPANY AND SPREAD THE WORD TO OTHER COMPLAINT'S SITES OR FURNITURE BRANDS GROUP AND SAVE OTHER CUSTOMERS!!!

    0 Votes
  • Li
    Linda Beal Jul 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My story is the same as the other customers. I ordered my furniture Nov 12, 2007 and 8 months later I have not received anything jet. And now I know that I will never get anything. The purpose of this company is to rip off as many customers as they can. I just called my credit card and I filed a police report against Furniture Brands Group and their AKAS.

    0 Votes
  • To
    Todd Carlson Jun 19, 2008
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    I spoke with the NY Attorney General's office today. They're gathering evidence right now. Hopefully, they can shut these crooks down (they got $1779 of my money). Please continue to post your comments!

    0 Votes
  • Ds
    D. Stadeli Jun 03, 2008
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    Verified customer

    Scammed. I will always google a company's name before I order on line again. Do not order from this company. I ordered a bed for my son and they postponed delivery by a month, so I googled company's name at that point and discovered all the scams and payments made/no deliveries. Canceled ordered immediately and disputed/requested refund through visa. Still waiting for refund.

    0 Votes
  • Pa
    P. Attari May 18, 2008
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    Verified customer

    Sadly we were also victims of this company's fraud. I ordered some dining chairs in January for delivery in March. My credit card was charged in March but no furniture arrived. When I contacted the company the infamous Suzie sent me an email saying that the container will be filled by May and that the Freight company would be contacting me for a delivery date. I have not received any communications from the company (OneClickFurniture .com) or any freight company since then - and customer services department is not responding to my emails.

    A friend sent me the link to compalintsboard.com and after reading all the comments and reviews I filed a "no receipt of merchandise" dispute with my credit card company. Thank you to all of you, and others who have filed complaints on other sites, I was able to lodge my dispute claim in time. I will do my part to try to stop this group from defrauding others.

    I have already written to the furniture manufacturer apprising them of the situation and I will also be wrting to BBB and filing a complaint at NY AG's office.

    Also please be aware of a new website from the same group: BestBuyDecor.com - this is the company through which they charged my credit card. Keep spreading the word they must be stopped. The internet gives us, the consumers, the power to do just that.

    0 Votes
  • Ga
    Gabrielle Meadows May 02, 2008
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    a verified customer
    Verified customer

    I also have been taken by this company. DO NOT purchase from this company they are dishonest. They operate under the name of EVERYDAY FURNITURE.COM. I ordered furniture on the 2nd January, 2008 and I have been continually told "It is coming, it is coming"..."It is on the truck". Now (5) months later I decided to cancel my order only to be told that I would have to dispute the charge on my credit card. I am out $2, 250! These people need to go to jail.

    0 Votes
  • Su
    sucker Apr 27, 2008
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    a verified customer
    Verified customer

    FBS Furniture Brands Group! SCAM!! DO NOT ORDER FROM THEM, Dispute any charges right now! Well, meet yet another person pulled right into their scam. I am sure there is nothing I can do at this point but complain and file a complaint. I ordered a Broyhill bed November 2007. They charged mey account immediately. $891.00 just dumped into a ### pot. Being patient I didn't push it until April 2008. I am convinced I will never see that bed. It is now out of production so I truely will never get it. I only hope that this helps someone else avoid the trap we have all fallen into. I feel so sad for everyone I have read about.

    0 Votes
  • Lu
    Ludmila Apr 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    MESSAGE FROM AL CARTER TO CUSTOMERS LIKE ME AND HUNDREDS OF OTHERS:

    I received your emails. The reason why we were telling you to contact the bank to innate an inquiry was because we simply no longer use the credit card processor we used once to bill you, and therefore can not reverse the charge. Regardless, we did try to submit it anyway and it was rejected. We literally can not refund you electronically again. Please contact the credit card company used t initiate an inquiry on this charge. Once we receive the proper documentation we will respond accordingly and your "MONIES" will be returned via the credit card company.

    Regardless his nonsense answer I bother him, Stan, and Suzie everyday and it seems to me that Al Carter doesn't like my messages.

    [email protected]
    [email protected] com
    [email protected] com

    Very unhappy first and last time customer.

    0 Votes
  • Jo
    joanne catalano Mar 31, 2008
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    a verified customer
    Verified customer

    Same thing happened to me, Bought a $1469.00 piece of furniture on Oct. 27, 2007 and it is March 31, 2008 and they told me I would have to wait another month, so I decided to cancel. They told me they cannot refund my Amex card because they don't do electonic crediting anymore. They said I nee to call Amex and dispute with them. Of course is past the 60 days that I can do that. But they will investigate. This is the letter I recieved from them. We have attempted to electronically refund your account for your cancelled order. However since we do not use the electronic terminal we once used to bill you, we were unsuccessful. Please contact the customer service number on the back of your card or your issuing bank (for debit cards) and initiate an inquiry. Once we receive the documentation we will answer it accordingly and your funds will be returned to you directly. Unfortunately at this time this is the only way your funds will be returned to you. We apologize for any inconvenience this may cause.

    Thank you very much,

    Suzie Walker

    Customer Service

    [protected] ext. 209

    [email protected]

    0 Votes
  • Ki
    Kirsten Mar 30, 2008
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    a verified customer
    Verified customer

    I have also been scammed by this company and extremely upset! I am out $1000 for ordering a dresser last November. I cancelled the order but still have not received a credit on my credit card. This Al Carter "person" never answers his phone and Suzie Walker is horrible as a customer service rep. I can't believe this company is still in business. PLEASE never order from them.

    0 Votes
  • Ka
    Kathy Mar 28, 2008
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    I have also been taken by these creeps. How can these people live with themselves. I ordered bedroom furniture in 02/08. I called for the status of the delivery and when I didn't get any answers I became suspicious. I just got my comfirmation today stating that my delivery will be delayed. What a joke. I do not know how I missed out on all this info before I placed the order, but I'm glad I found it when I did. I wrote to the Attorney General of NY, too.

    0 Votes
  • Le
    Leland Mote Mar 26, 2008
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    Verified customer

    I ordered a bedroom set from EverydayFurnishings.com which was approved on 11/09/07. I've had nothing but excuses and it was concelled by email on 3/4 with a promise to refund the $$ by 15 days. No such refund. I now have a cancellation from the sales dept and a notice that they tried to electgronically refund the money to the credit card co but it is over 90 days and they want me to contact the credit card co to allow a reverse of the charges. Rediculous. It is a pure scam and they still ahve my money. I have filed a complaint with the NY Attorney Generals office and the BBB

    0 Votes
  • La
    Laura Linn Mar 25, 2008
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    I think you got lucky...be sure to keep a close eye on your card statement...you may have suspicious charges showing up. I'd get your number changed, just to be safe.

    0 Votes
  • To
    Tom & Kathy Mar 24, 2008
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    Verified customer

    Recently my wife and I ordered a Curio cabinet from this company. After we ordered the item we came across this complaint forum. After reading the numerous postings complaining about the customer service and the numerous cases where people had lost their money to this company we decided we did not want to take the chance of the same thing happening to us. So, we contacted the company and simply said that we had changed our mind and wanted to cancel the order. The person we talked to (Suzy) said "OK no problem I'll issue a cancellation now and send you a confirmation e-mail that the order has been cancelled." The next day we received the promised e-mail stating that the order had been cancelled and a refund ($612.00) had been issued to our credit card account. This was on Friday 3-21-08. Today, 3-24-08 we received the full refund credited to our account. Maybe they are trying to clean up their act. Or, maybe we just got lucky. In any case we wish anyone having similar problems good luck and don't give up!!!

    0 Votes
  • St
    Steven Mar 24, 2008
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    a verified customer
    Verified customer

    This is the latest email I received from these scam operators. The only problem with the following email is that it is only 80 days now not over 90...


    We have attempted to electronically refund your account for your cancelled order. According to our agreements with the credit card and debit card companies we only have 90 days to process a refund from when the charge is posted. Since your order was charged over 90 days ago we can no longer electronically reverse the charge on our end. In order for your funds to be returned to your account you must contact the customer service number on the back of your card, or your issuing bank branch and initiate an inquiry. Unfortunately, at this time this is the only way your funds will be returned to you. We apologize for any inconvenience this may cause.







    Thank you very much,



    Suzie Walker

    Customer Service

    [protected] ext. 209



    [email protected]

    0 Votes
  • St
    Steven Mar 24, 2008
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    a verified customer
    Verified customer

    Sorry to say same thing has happened to us as well. We placed an order for a Bunk Bed for our 6 year old Daughter to be delivered for her birthday. It was suppose to arrive the end of February. We called the company the middle of February because when we received our credit card statement we saw where we have been double billed. They told us a manager would get back with us and that the order would be the First of March it had been delayed. A couple of weeks passed I checked my credit card company and no credit had been issued so I called again. This time they told me that they couldn't belive that management hadn't gotten back with me and he would call me right away. So again I wait and now they are telling me that it will be delived first of April and that they will be back in touch with me by the end of the day. Needless to say I am at my end ropes with them and have now disputed everything with Credit Card Company. You always want to think that business's are legit and going to do the right thing. But I can assure you my gut tells me that this is the biggest scam I have ever seen. I have called and gotten the number for a news station in NY so that we can expose these crooks...

    0 Votes
  • Vi
    vicky gall Mar 15, 2008
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    a verified customer
    Verified customer

    I have also been taken by this group. Is there anything we can do to get our money back? I have filed all the complaints but that doesn't help get a refund.
    Vicky Gall

    0 Votes
  • St
    Staci Smith Mar 13, 2008
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    a verified customer
    Verified customer

    Same story, ordered a beautiful bedroom suite in August 2007, never delieved. Now we try and cancell the order and now can't get the money back. How can these people sleep at night? Taking good honest, hardworking customers money, sad, really sad. Please if you are reading this, forward all documents to NY Attorney General, BBB, all of them, to get these worthless people behind bars for the crime they are comitting. I don't understand how after all these complaints, this so called company is still operating?

    0 Votes
  • To
    Todd Carlson Mar 12, 2008
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    a verified customer
    Verified customer

    We, too, ordered from them. We're out $1800 right now. We ordered a piece of furniture in October 2007 and it never arrived. They kept saying it was "between shippers". I finally called Broyhill (the manufacturer) and they said the item we ordered in October had been discontinued by them in April of 2007. So needless to day, something hard to be "in between shippers" if it does not exist! I called to cancel the order, they said we'd get a refund (which never came) so I called them back today and they said that they forgot to enter the cancellation "in they system" so they cancelled it again. Anyway, thankfully I called our bank within the time limit to dispute the charges because felt very uneasy about this whole deal. We'll definitely be contacting the BBB and NY Attorney General's office (already have the forms!) I'm considering calling the NYPD also.

    0 Votes
  • Yo
    Your worst nightmare Mar 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is for everyone who has been scammed by Everyday furnishings or any of the businesses tied to them. I have obtained Al Carters Cell Phone Number, and he answers it on the first ring, Please call him and hammer him about your problems. (phone number has been removed due to Carters discharge)

    Also, submit complaint forms to NY Attorney General,
    don't let up............

    0 Votes
  • Ja
    Jack Mar 12, 2008

    Thanks to you all, I did not order the rest of my bedroom set from this sham company.

    0 Votes
  • Ma
    Matt Gearhart Mar 11, 2008
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    a verified customer
    Verified customer

    Unfortunately I made the same mistake as everryone else here did, I ordered a bedroom suit on 8/15/07, after december passed i became alittle worried. So the phone calls started, and nothing ever happened. So the order was cancelled on 2/19/ 08 and I recieved an email stating a refund would be posted in 7-10 days, 14 days passed and nothing. So I called and talked with little miss Suzie, once again, an email was sent to me stating a refund would be posted in 2 days. Well 6 days later and today I have nothing. These people are what people refer to as trash, thieves, worthless pieces of ###. As you can tell I am alittle mad, $3,400 , and now I have to wait for my credit card company to act on the dispute. I just can't believe that the state of new york allows this kind of business ethics. Please, everyone who reads these complaints needs to forward them to everyone possible and pass the word, and remember when visiting NYC, stop by 545 eigth Ave suite 401, Brooklyn Ny, 10018 and pay them all a visit.

    0 Votes
  • Na
    Natalie Mar 06, 2008
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    a verified customer
    Verified customer

    I too cannot wait until this company gets shut down. My furniture was ordered from Aico on 1/14/08. I have been in contact with Aico on several occasions and have been told that no payments have been made on furniture since Sept. 2007. All furniture has been put back and are not being held anymore. They actually are not allowed to order any new furniture until the old orders have been paid for and shipped out. But they continue to advertise Aico and I even called and was told I could have my order in 7-9 weeks . They are good con artists!!

    I hope they get busted soon.

    0 Votes
  • La
    Laura Linn Mar 05, 2008
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    a verified customer
    Verified customer

    Hi everyone... so sorry to hear about more victims...
    Natalie has just informed me that FBG stores has a new store & different address: called BESTBUY DECOR.COM... the more everyone can find out about all the FBG sub-stores and the different names they keep changing to, the better: and it's important to POST COMPLAINTS with the full name of the newest store the FBG stores opens on the web... then, this name will pop up in search engines, including the complaint sites and inform more people of the scam, before they make a purchase with any of their stores.

    0 Votes
  • Ka
    Kathleen Moser Mar 04, 2008
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    a verified customer
    Verified customer

    I ordered furniture in the amount of $2645.00 on 12/18/07. My credit card was charged for the full amount. The furniture has never arrived. They tell me that it is in process, between transit trucks and not shipped. Everytime I call, the delivery day is pushed back another 10 days. I am now waiting almost 3 mos. I spoke to Al Carter who is suppose to be a manager and asked him to credit my account. He states it will take 7-10 days to process the credit, what a crock!!! I have asked to speak to the general manager and they transfer to voice mail in which nobody returns the calls. I have contact my credit card company to dispute the fraud charges. I have also contacted the WABC7 investigators and the attorney general. We have got to put a stop to this SCAM Co.

    0 Votes
  • Ka
    Kathleen Moser Mar 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered furniture in the amount of $2645.00 on 12/18/07. My credit card was charged for the full amount. The furniture has never arrived . They tell me that it is in process, between transit trucks and not shipped. Everytime I call, the delivery day is pushed back another 10 days. I am now waiting almost 3 mos. I spoke to Al Carter who is suppose to be a manager and asked him to credit my account. He states it will take 7-10 days to process the credit, what a crock!!! I have asked to speak to the general manager and they transfer to voice mail in which nobody returns the calls. I have contact my credit card company to dispute the fraud charges. I have also contacted the WABC7 investigators and the attorney general. We have got to put a stop to this SCAM Co.

    0 Votes
  • Tr
    Tricia Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am so thankful that I saw these postings. I ordered $3500 of furniture from oneclickfurniture.com on 3/1/08. I too received a confirmation email from Furniture Brands Group indicating that I would be charged right away. There were also several company names- the website I ordered from was oneclickfurniture.com, the email confirmation was from Furniture Brands Group, and the order confirmation from the webpage was also listed under everydayfurnishing.com. I have contacted my credit card company and cancelled the card- prior to any charge from this group. I really appreciate dodging the bullet on this!!

    0 Votes
  • Na
    Natalie Feb 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too was convinced that this website was a legit online furniture dealer. I made the mistake of not checking them out with the BBB. The complaints are growing every day. I ordered furniture on 1/14/08. I finally did get thru and talked with Suzy. I was told that my furnture will ship out on 3/14.(61 days after I ordered) How convenient because I think you only have 60 days to file fraud charges with your credit card. I have been in touch with the furniture manufacture and was told they have not paid for furniture for several months and have not been paying the shipping company either. I believe that they started out legit and now are going under taking what they can with them.
    Everyone needs to contact their credit cards and the BBB. Dont let them get away with your money.

    0 Votes
  • Jo
    Joyce Domrese Feb 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am shocked that this company is scamming so many individuals (including myself). It looked so legitimate! I placed an order for a curio on January 13th, 2008, paid the credit card bill and am now within the time frame when it should be delivered. Last night I accidentally stumbled across this complaint site. I am so thankful to you individuals who made complaints because I was able to inform my credit card company in time to get a refund if it doesn't arrive soon. (I am sure it will never come after reading the various stories.) Besides, I was informed today that the curio is now set to be delivered at least a month later than promised, so the delay tactics have begun. Thank you Laura Linn for your advise on flling a fraud complaint with my credit card company. What Laura says is absolutely right. Call your credit card company right away so they can credit your account before it's too late.

    0 Votes
  • C
    C Feb 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with the fact that this company and it's umbrella companies are a scam and conduct fraudulent business practices. I have contacted my credit card company to notify them of the fraudulent charge. The best next step, which I will pursue, is to report this company and its alias company names to the NY State Attorney General's Office also. These people, including a woman self-identified as "Susie" and a manager, self-identified as "Al Carter", need to be put out of business and fined for fraudulent business practices.

    0 Votes

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