Dodd's Furniture reviews and complaints

Like other complaints I have read, I was lured to this abysmal store by the desire to support a local business. What a mistake! I purchased a fairly inexpensive couch on sale, and made that purchase as I was told by the pushy and annoying salesman that the price would only last until that evening (in fact, when I went back two weeks later to complain about the service I received, the sales were still on! Fancy that.). I paid to have the couch delivered, the old one removed and then also to have it teflon coated. Delivery time came promptly and the two delivery guys, who didn't even speak to me, came in and took my old couch away. Our family watched them out of the window as they put down our old couch and then walked back to our house. They walked around quickly, looking at the front and back doors and then told us the couch wouldn't fit and we had to pick something else of the same price or more expensive. They then left as quickly as they came leaving us with no furniture! The new couch didn't even come off the truck, they just walked around and, feeling lazy I suppose, just said it wouldn't fit. The annoying salesman called us moments after and said we had to come in and repeated the line that we had to pick something more expensive.

We were furious and went in to pick a new couch. We found one that was about the same size and said we'd take it. We then asked to have it teflon coated, expecting it for free since they were the reason our first couch was still in a delivery truck somewhere. They said they could offer it 50% off so we declined. We went upstairs to pay and as my husband passed over his credit card to cover the difference, we were told we were getting the floor model. When we asked for a further discount, we were told they couldn't discount the floor model any further without losing money. I guess it's ok if we may for their mistakes!

A few days later, the couch showed up and a similar pattern started to emerge. A different delivery team came to our house, and walked to our doors. They then said the couch wouldn't fit. My husband followed them outside and forced them to try and bring it in, and what do you know, the couch fit! We will never shop at Dodd's again. What a scam!

I would stay VERY far away from this business, they are rude and pushy and believe that the customer should pay for their delivery staff's laziness and ineptitude. We will never shop at this store again and we have told everyone we know to never shop here. I'd rather pay higher prices at a place that doesn't treat me like garbage than be scammed here.

My wife and I live in lovely Victoria, BC and one day we decided to purchase dining room, bedroom furniture and a recliner. After a considerable amount of researching and looking around, we decided to support our local business buying (Made In Canada)and the choice was Dodds Furniture. We were amused by their local advertising, wacky commercials, always starring Gordy Dodd himself, an aspiring, groping caricature and disputable pseudo-actor, always dressed up as a ludicrous Bollywood Westernized pitiful character.

All totaled we spent well more than 3, 500 and as you can imagine we expected nothing but the best. Well we were wrong. Things started off pretty well with the delivery of the dining room and bedroom which took only 6 weeks to deliver, its true we expected sooner delivery but we did not care much about the four weeks delay. We loved the furniture and it was in great condition. Later, after a couple of months, we bought a recliner from the same Dodds furniture shop lured by their aggressive commercials or rather driven by (Buy Canadian)local loyalty. We enjoyed the furniture and slowly but surely, shortly, after the warranty has expired. Out came the table, out came the chairs, and out came the bed. Needless to say, we were disappointed because no one bothered to warned us the furniture was such a poor quality. In addition, even more disappointing was the fact that the recliner mechanism was stuck and it became an armchair with cracked leather. When I asked Ms. April McLeod about Dodds guaranty of quality and reliability she replied rudely that the warranty expired after one year and that I was unreasonable claiming Dodds responsibility, since I paid only couple of CAN hundred for the recliner, namely, Dodds sells cheap products therefore expect trouble after a couple of months . Ms. April McLeod demanded that we should pay for the recliner repair based on their repairperson estimate or I have the choice to keep the recliner in the broken state. My concern is if this is a normal practice since I do not seem to be the only person this has happened to, than Gordy Dodd, the self proclaimed local advertizing hero, care less about us the local Victoria Customers and the money we paid for his crappy furniture.

If anyone is looking to buy (Made In Canada)products in Victoria BC, I would urge them to stay clear of Dodds furniture because your experience will be filled with lots of disappointment and frustrations. When you pay top dollar for something, you expect excellent service. There is something truly wrong with the way things are being presented and sold by this furniture store. If you are reading this review, please trust my opinion and shop elsewhere. I wrote this review because I would never want anyone else to spend the kind of money we did and have to deal with the problems we have encountered.