Dodd's Furniture reviews and complaints

Like other complaints I have read, I was lured to this abysmal store by the desire to support a local business. What a mistake! I purchased a fairly inexpensive couch on sale, and made that purchase as I was told by the pushy and annoying salesman that the price would only last until that evening (in fact, when I went back two weeks later to complain about the service I received, the sales were still on! Fancy that.). I paid to have the couch delivered, the old one removed and then also to have it teflon coated. Delivery time came promptly and the two delivery guys, who didn't even speak to me, came in and took my old couch away. Our family watched them out of the window as they put down our old couch and then walked back to our house. They walked around quickly, looking at the front and back doors and then told us the couch wouldn't fit and we had to pick something else of the same price or more expensive. They then left as quickly as they came leaving us with no furniture! The new couch didn't even come off the truck, they just walked around and, feeling lazy I suppose, just said it wouldn't fit. The annoying salesman called us moments after and said we had to come in and repeated the line that we had to pick something more expensive.

We were furious and went in to pick a new couch. We found one that was about the same size and said we'd take it. We then asked to have it teflon coated, expecting it for free since they were the reason our first couch was still in a delivery truck somewhere. They said they could offer it 50% off so we declined. We went upstairs to pay and as my husband passed over his credit card to cover the difference, we were told we were getting the floor model. When we asked for a further discount, we were told they couldn't discount the floor model any further without losing money. I guess it's ok if we may for their mistakes!

A few days later, the couch showed up and a similar pattern started to emerge. A different delivery team came to our house, and walked to our doors. They then said the couch wouldn't fit. My husband followed them outside and forced them to try and bring it in, and what do you know, the couch fit! We will never shop at Dodd's again. What a scam!

I would stay VERY far away from this business, they are rude and pushy and believe that the customer should pay for their delivery staff's laziness and ineptitude. We will never shop at this store again and we have told everyone we know to never shop here. I'd rather pay higher prices at a place that doesn't treat me like garbage than be scammed here.