I too am a victim of Sofa Express! I have the reclining sofa and loveseat with cables that keep breaking. I get a recorded message saying the mailbox is not monitored and not to leave a message.
If someone could just tell me who or where I can buy the cables so we can use the recliners, I will replace them myself.
If the company had sent letters notifying there customers of their pending Chapter 11, I could have just asked them where we could call to get service or the parts needed to fix the problem ourselves. I don't think that is too much to ask for!!
I had an awful experience with Sofa Express. I purchased a sofa, chair, 2 end tables & coffee table on Nov. 1. I was told that the sofa & chair would be delivered in 21 days or less & the tables within 4 weeks. I was also told that someone would contact me within 7-10 days to set up delivery. After 2 weeks I had not heard anything so I called to find out about delivery. I was told that my items were not in, but they set up a delivery for Nov. 28... 4 weeks after I had placed the order. I was told that the tables would not be in by then, but they would call me at a later time to set up delivery for them. My sofa & chair arrived on the 28th. However, on 11/29 I was called about the tables which still were not in, but was told that as soon as they came in I would receive a call to set up delivery. On 12/5 I received my credit card statement with a credit from Sofa Express for my tables. When I called them they told me that the table order could not be filled & so it had been canceled on 11/30. No one had called me to tell me my order had been canceled. I had also received a discount off my sofa that the company had put towards my table order. I asked that the discount be placed towards the chair I purchased & they refused to credit my account. I could only use the credit towards more furniture. The entire experience with Sofa Express has been disappointing & the customer service I have received appalling. I would never recommend them to anyone.
Sofa Express , Polaris Store in Columbus Ohio.
I bought the MOCOA entertainment center with a right and left wind. I told them I was having a house built and that the furniture would have to be in storage for a couple months but I loved it and they told me I should buy it now so I did.
Well 2 months later Im ready to move into my new home and due to a my grandfather recently passing away I inherited a table and hutch that will not go with the MOCOA. I decided to use it in the bedroom instead and found out that Sofa Express no longer carries the matching metal frame bed that goes with this set. The manager and the store called me and said they would not take the furniture back, even though it is still in its original box and never opened. She also told be that she would give me no credit towards another purchase... in other words... sorry about your luck was it. She told me she was going to check and see about getting the metal bed for me. She has never called me back. I was planning on furnishing my new home with the OPTIONS couch and living room coffee table (around $4,000.00), but there is NO WAY I will do business there again.
We purchased multiple items from Sofa Express store in Tri-County on December 16, 2006 and were told by the sales representative that we could expect delivery in about 21 days. On January 4th we were given a delivery date by voicemail of the 20th. I called to inquire about an earlier date and was rescheduled for the 11th. Several days later, I received a voicemail to reschedule the delivery for the 19th because all of my items were not in. On the 19th your deliveryman came and just dumped the furniture into the house and told my wife “sign here.” No assembly, damages, and an incorrect item. I called the sales representative and he said someone would contact me. I was contacted by voicemail by the service department and given a number to call to set up an appointment for a technician to come out to cut the shipping straps and do the assembly; however the number [protected]) I was given is not to Sofa Express service department. I have place calls (January 21-27) to the store manager Mike Ernst, he never seems to be there. I have left messages with the store staff and on his voicemail. He has yet to contact me!!!