Fulton Homes review: 11 months after closing and still unfinished — repeated no-shows, closed tickets while we were overseas

My wife and I closed on our new Fulton Homes house on February 18, 2025. Nearly a year later, a large portion of the items identified in our pre-close (Feb 4, 2025 Burgess) and 10-day post-close (Feb 17, 2025 BDC) inspections remain unfinished.

Timeline and commitments

Months 1–6 post-close: Our construction manager Torrey acknowledged the punch list and stated these items would be handled under construction. Very few were completed.

After month 6: We were handed off to Warranty. Over the next five months, we experienced repeated no-shows and trades arriving without proper materials or equipment, resulting in little to no progress after multiple appointments.

Winter 2025: While we were in Europe, Warranty Manager Sean finally followed up. We had already notified his colleague Nanci we would be out of the country. Despite that notice, warranty closed multiple tickets for “no response.”

Specific, ongoing issues

Exterior paint and stucco patches have been left exposed for months.

Multiple scheduled visits where trades did not arrive or arrived unable to perform due to missing parts/supplies.

Repeated rescheduling and lack of coordination between construction and warranty, causing us to take time off work without results.

What we expected vs. what happened

We expected Fulton to complete the inspection findings within a reasonable timeframe and manage trades professionally. Instead, we got months of delay, no-shows, tickets closed while we were traveling (after notice), and a home that still looks “mid-construction” on the exterior almost a year after closing.

What we want now

A single point of accountability at Fulton.

A written schedule assigning each item to a trade with promised dates.

Completion of all open items by a specific deadline.

We have preserved documentation: both inspection reports, a consolidated punch list, messages, and appointment logs. I’m posting this review so future buyers know what to verify: clear post-close timelines, accountability for trades, and written commitments. We’re still ready to let Fulton make this right, but the current experience has been unacceptable.