Overview of Fulton Homes customer experience
Fulton Homes has received numerous consumer complaints over the years, most of which relate to poor customer service. Customers report that the company is unresponsive to their concerns, and that they have been left feeling frustrated and ignored. Some customers have also reported issues with the quality of the homes they received, with common issues including subpar materials and poor craftsmanship. In general, it seems that Fulton Homes has prioritized profits over customer satisfaction, leaving many customers feeling dissatisfied and disappointed. If you're considering purchasing a home from Fulton Homes, be sure to do your research and carefully evaluate all of your options before making a decision.
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In March my husband and I entered into contract with Fulton Homes to build a home in Gilbert Arizona where the construction delivery date
In March my husband and I entered into contract with Fulton Homes to build a home in Gilbert Arizona where the construction delivery date was estimated some time between September and January . We subsequently put our $4,000 earnest money down to begin progress on the home. On June 12th my husband received orders to report for duty in Washington DC for his next military deployment. On Monday June 15th we were advised he needed to report for duty no later than August 3rd. After receiving this notice we contacted the builder and asked for a contract cancellation form and advised of the nature of the required return of our deposit under *** section 532 protecting us from losses due to military relocation orders. Instead of compliance with this regulation, the sales agent sent a cancellation form indicating we "changed our mind, no refund". I responded to the email that we would not be signing anything of that nature as we are entitled to our deposit back. The sales agent has indicated that they will not be providing any refund and that our military deployment status will not be recognized.
The complaint has been investigated and resolved to the customer’s satisfaction.
On July 1, 2020 a check was cut to the buyers for a refund in the amount of $3500.00 and the check was cashed on July 8, 2020.
At this time we ask that this complaint be closed without prejudice.
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We found clear and detailed contact information for Fulton Homes. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Fulton Homes resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
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Fultonhomes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Fulton Homes website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Fultonhomes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Fultonhomes.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Fulton Homes.
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In March my husband and I entered into contract with Fulton Homes to build a home in Gilbert Arizona where the construction delivery date
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