Frontier Communications Corporationrenewal of contract

J Jul 11, 2019

Account # [protected]-5 JERRY E.

customer retention and service

recently called to talk about renewing my account . asked about what new rate would be and was told that my rate would go up by 20% and there was nothing they could do to keep me on . i explained I was a customer for over 7 years and that did not matter, to keep the same service i have had my bill would increase to $182.50 a month . I was kind of told to bad you suck and there is nothing we can do, so i am leaving for comparable service for $135. a month and now have faster internet speed as punishment .
thanks Frontier communication I know why your stock went from about a $100 a share to $2.00 a share great customer service

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