Frigidaire
reviews and complaints

We purchased a refrigerator model FGHI1864QP in August 2015 with a sliding shelf/drawer located at the top of the refrigerator area just below the freezer section.

It is mounted to the top of the refrigerator with 2 brackets and a slide bar assembly with plastic clips that retain the shelf and allow it to slide out for access. These two clips are what keeps the shelf in position. When the refrigerator door is open the shelf can be slid out to the open position but if the door contacts the shelf it places a lot of stress on the slide and retainer bracket. This stress has broken the plastic retainer clips. The poor design of the drawer sliding bracket assembly with the plastic retainers is destined to fail if the door applies a side load to the bracket when the drawer is open.

I contacted our local parts supplier for Frigidaire and was told that I have to buy the complete shelf bracket assembly kit (both sides ) part # [protected] and this cost about $150 .00 Cdn. This is ridiculous when all I need is the two PVC clips as there is absolutely nothing wrong with the shelf/drawer. Without these the shelf/drawer cannot be re-installed or used. There is nothing wrong with the shelf itself or the sliding brackets.

I would appreciate it if you would provide for purchase just the two plastic retainer clips for the drawer slides.

Murray Abbott
127 Avalon Road
Winnipeg MB
R2M 2L4
ph: [protected]

First... the door has always had an internal messy film between the glass since day 1. Can't clean it or even access it. The past year the door doesn't close tight. It sags. Now... now... this is super IMPORTANT. THIS MICROWAVE STARTS ALL BY ITSELF WITH NO END TIME. If I wasn't home, it would've caught fire and burned down my whole house. I called Frigidaire today. They were so helpful in guiding me to a repair person in my area. Wow. Thanks. I couldn't have done that myself. Anyway, BUYER BEWARE. THIS COULD CAUSE DEATH AND THE LOSS OF EVERYTHING. My microwave has started by itself twice now. We now unplug it after each shoddy use. We would not recommend ANY of their products as my broiler no longer works in my expensive gas stove and sometimes our ice maker just decides to start shooting ice onto the floor, if it's so inclined to even make ice. So BIG FAT FAIL on the top of the line Frigidaire Gallery appliances. I asked Frigidaire to at least record this life threatening defect with our microwave. I have little faith this actually occurred.

Well it started when me and my wife purchased all three appliances. The dishwasher started to mess up when we first got it. We called Frigidaire to fix it and they sent someone out and this continued over and over again till the warranty went out on it with the same problem not being fixed. So we have a unused dishwasher that leaks. They did the same thing with our refrigerator. It was not cooling right and still to this day it doesn't cool right. Our air conditioner the Compressor stays on and will not shut off until you unplug it plus it freezes. All these Applications we're bought brand new. I will never waste my money buying Frigidaire and warn other to do the same.

We bought this microwave from Home Depot in June 2017 and had it Installed by Home Depot. Today, this being the second service call for this unit for the same issue (first time covered by Frigidaire), I was told by the Certified Frigidaire Technician (private contractor) that the unit needs 5 parts to repair it. The total of which would cost twice the original cost of the unit. The door alone (which was on the parts list) was $310.00. Both the contract technician and I were floored by this recommendation from the Frigidaire Technical Support Tech. He actually suggested that I should pay twice the original cost of the original unit to repair it. What's more, the contract Frigidaire tech. explained his company had serviced over half a dozen Frigidaire microwave unit with the exact same issue this week! He encouraged me to contact Frigidaire's customer service and explain this issue and see what they could do for me... The "customer service rep" was unapologetic and cold when I explained the issue. She also explained that there would not have been an issue if I had purchased the extended warranty. My last microwave lasted 14 years, was a competitor's product, and a lower appliance line. It never occurred to me that this more expensive unit would break at just over one year and fail again after factory service in just over two years. Then additionally, be treated as a mere annoyance by the manufacturer's customer service rep. This is not how consumers are supposed to be treated. This is clearly a manufacturer defect which needs to be recalled. However, apparently manufacturer accountability and brand loyalty is not something Frigidaire is concerned with...

Your former customer,
Steve Weiss

We bought a new fridge from home depot 5 months ago, love it too. But, it stopped cooling the bottom and all of our food spoiled. It was out for 4 days before we realized we had a problem. The top freezer worked but the bottom didn't. We called your support dept. And they hooked us up with the local repairman. Another 2 days without a fridge. We ended up throwing all our food out to be safe and spent $150. To replace it. We are on ss and that extra expense really bites into our budget. Please help us. It is fixed now after the repairman put a new fan in the freezer department.

Garry kauffman
11180 s. Spur drive
Tucson, az. 85736
Phone [protected]

Don't buy a Frigidaire dishwasher. I bought one in Dec. 2018 and the control panel stopped working in July and they can't replace the part until Dec 2019. I have Been on the phone with them several times and they just repeat the same thing to me about the part is on back order like they are reading from a script.I don't think they care, if they did I think they would try to resolve it a different way since they can't get the part for 5 months. Help I'm a customer held hostage by a broken Frigidaire dishwasher! 😡

WARNING: DO NOT PURCHASE!
As a recent owner of the Frigidaire 30" Front Control Electric Range with Air Fry. Being a Professional Culinary Chef and doing much research we decided to purchase this range for our cottage, having MSP of 1799.00 and a 5-star rating on Lowes, it seemed like a great idea. We are disappointed in our purchase. I would NOT recommend this range and would give it less than 1 star if possible. It takes 12 minutes to reach 375 degrees and is extremely noisy on convection. Baked items do not cook evenly. When cleaning the range top it creaks and sounds like the glass top is breaking. We feel like it's only matter of time before it cracks. Also, the back was dented. Another reason for making this purchase was the air fryer setting. Looking at the video on the Lowes website the range is shown using the air fryer setting (this was a major selling point) with a special large tray for this purpose. But what Frigidaire doesn't tell you is that, you will not receive that pan, nor the usual boiler pan that other manufacturers provide. Upon reading the manual is when you find that you must purchase the pan separately. In fact you can't even purchase this pan anywhere else but from Frigidaire for $50.00. Frigidaire shows the special pan in their demonstration and their countless television ads, but alas, not even a discount coupon for future purchase of the pan. Wake up Frigidaire, this was a major selling point for your average range product. Just another major disappointment with the range and Frigidaire. One cannot fathom how they can charge 1799.00 and not even include the equipment for the major selling point on said range. Frigidaire proves that corporate greed is what drives them with a side of a mediocre product at $1799.00. Your greed for a pan than your company can get for far less than $50.00 will cost you loyal customers that will never purchase a Frigidaire product again.

Refrigerator freezer was purchased and delivered June 28. Freezer has large amount of frost buildup. Vendor was notified and they sent technician to adjust gasket. Not fixed. Called Frigidaire who dispatched technician from a third party to try to resolve issue. Replaced gasket on July 11 (after two service calls). Still frost buildup. Called Frigidaire again, they say need 3 separate service calls to deem appliance unrepairable. (this was service call #2 in their eyes even though it was 3 already). Frigidaire dispatched another third party technician and they replaced the fan. Made situation worse, now not only does the frost still build up, it is really loud. Frigidaire dispatched same third party technician as previous call and they now say they need to put a box behind freezer (we believe the freezer box has a leak somewhere and they want to try to seal it by putting box around the freezer). Completely unacceptable. A brand new refrigerator freezer that has a leak! They will still not replace the unit! We are demanding a new unit to replace the faulty unit we got.

Purchased March 7, 2019 put in service same day.
Discovered August 31, 2019 plastic frame for bottom shelf is broken. Drawer can't slide. Glass shelf angles downward to front and not supported. Plastic frame is not covered under warranty as is not considered to be a critical component as defined by your warranty. The product failed and does not function as intended by manufacturer.
The bottom shelf is non-functional and the bottom draw not useable. How can refrigerator be used as intended by manufacturer? It can't.
Less than 6 months use and a critical internal frame component has broken. Customer service refused to budge on warranty coverage. We are forced to purchase a replacement frame for $88.19 Cdn.
This treatment of a repeat customer on a product under 6 months old is bad business. As a business owner I never ever treat clients so poorly.
I want to bring to your attention that although your parts division just scored a sale of $78 ($88.19 with tax), your corporation just bought itself a substantial amount of bad advertisement. I am returning to the store (Rideau Home Hardware Building Center in Smiths Falls, ON to advise them of your "policy" and my experience and I promise I will share my experience with absolutely everyone else I discuss appliances with.
I would appreciate a reply and a detailed explanation of your corporations position on warranty coverage for this critical internal frame component. In particular how it is your position that the function of the refrigerator remains as you intended it to operate with this broken component. Reply to [protected]@gmail.com
Respectfully, Larry O'Grady

Bought this freezer 8 14 2018, a month before the warranty went out major components died died on 6/11/2019 tried to reach them for 4 days got them on 4th day they came out on 5th day said it would take 5 more days to get parts as they had to replace major componentsi said i want a new freezer i no longer trusted this one they said no, and i could get my 3 year warranty, (when it kicked in) to pay for all the spoiled food that leaked out and wound all over my floor ! as far as I'm concerned this freezer is a lemon! And when I wrote a review with Frigidaire they wrote me back and said that my review had been moderated in refused to put it up, told me to write a new one !
This is what i wrote
"freezer Duds
do not buy any freezer form Frigeidair they are lemons and when you ask them to replace said freezer they refuse and try to repair the duds instead and you will wind up with a lot of spoiled food and leakage all over your floor !"

and this is what they wrote me back
Thank you for choosing Frigidaire. As a valued owner, your opinion matters greatly to us and to other customers. We enjoyed hearing your thoughts and appreciate you taking the time to write a review. Unfortunately, your review could not be posted for the reason listed below. Please take a moment to update your review so we can post it on the site.

Thanks again for your valued feedback.

Mention a competitor
Directs business away
Includes personally identifiable information
Mentions shipping complaints
Including inappropriate media
Contains a URL
Is vague or needs more detail
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I have purchase a new fridge last year November 2018 @ Lowes . The refrigerator was working fine until May 2019 it wasn't diapensing water and ice. I called frigidaire company after about month and a half to see what is going on. They sent someone that did not even check nothing from the back of the frigde simply telling me and his boss @ Keystone that I have a plumbing issue. I called a plumber no issues. So now I called Frigidaire customer service back they sent another technician out on July 27, that rule out that one part from back of the fridge is not working when he remove it water is not coming out because I help him check it. He mention they will be ordering it that it takes up to 10 business days for the parts to come then they will come me with an appt time and date. It has been 3 weeks now, someone contacted me that they will be on touch to let me know when the new part will be coming. No one has done so. I keep calling and calling no success.
I feel like it is not fair to me that I purchase a refrigerator per say it is a good brand then it stop working less than 1 year of purchase. I need someone to help me resolve that situation from Frigidaire company and I will not stop until I get an answer. Keystone company that they use these people are so RUDE and I feel like they are trying to save the company money by NOT helping customers. So please I need an answer ASAP
I can be reach @ [protected]@aol.com

How come Canada has a 10 year warranty on the compressor and the US has a 5 year warranty? I had the Evaporator fixed for 370.12; next day it stopped again and Sears repair wanted 800 to fix the compressor. This freezer is 6 years old and looks brand new. We have taken extremely good care of it so it's just poor quality. It also took Sears 3 weeks to schedule a repair appointment.

I ordered a Fridgedaire Freezer from Walmart online site. It was delivered and when I opened box was completely damaged dented all over. A replacement was sent andit was also was dented and I had to reject it. The problem is not Walmart's or its supplier Drop Air. This is a Fridgedaire issue. The packaging is horrible. There is little to protect the freezer from damage during shipment. I have had to have a freezer in my garage for 2 weeks that hasn't been returned and to deal with returns on the two freezers which I paid for expedited shipping for. This is completely your packaging. There is little to protect this during shipment. This is first freezer. 2nd one was dented also. If you want to keep sending them with the little bit of packaging around them they will keep getting dented.

I bought refrigerator on November 2018, after 6 months only, it stopped working, I called frigdair customer service, it took 2 weeks until sent technician, then he ordered part took a week, then he come back but the refrigerator get worse, then the technician comeback then ordered part again another 2 weeks, but never work.
Today now its 2 months we are without refrigerator, I called them again and they told me they are going to call another service company and I'm sure it will take another 2 months
I really disappointed, I have 3 kids 2 of them drink milk, and this summer we are without refrigerator, we started buying Ice from the market and use cooler, unable to store food, I have to not go to my work 4 times and wait the technician..I dont know who can talk with, if I go to court us that will work?
How to contact their manager or leader?I have my parent have Sumsong refrege since 20 years never had problem.
My email address is [protected]@yahoo.co.uk
Phone numberv3145561900

I bought a new home at the end of March and it included all Frigidaire appliances. I am very unhappy with the refrigerator. It started to leak from the water dispenser immediately. I called the warranty department and it took a technician to coming to my house 3 separate times for them to finally tell me that there was an issue with the model and they needed to replace it. They replaced it with the exact same model. Only the replacement refrigerator was worst than the first one. The replacement leaks more than the first one and the ice dispenser isn't working. The door monitor also beeps constantly. I hear it all day (and night) long. I called to set up an appointment for another technician to come out. They told me they would get back to me. They finally scheduled an appointment for 10 days later. The day before my appointment, I received a text message that they were cancelling the appointment because there wasn't a technician available in my area! I am tried of calling their warranty department and getting no where. I've contacted the builder and hopefully they can resolve this issue. I can say for sure I will NEVER purchase any Frigidaire appliances if they don't get this resolved and I will make sure to post this review everywhere I can. I posted this exact review on their website and they removed it because "it contained profanity and inappropriate URLs"... I don't know what they are talking about.

My microwave caught fire today when in use for 15 seconds. I called to see if there was a recall and there was not. I called customer service and because there was no damage to my house and it wasn't under warranty there is nothing they can do, I would have to pay to have it looked. I find hard to believe that a company would do About a product that caught fire

In mid, to the end of 2016 my son moved his family of five, to from Southern California to Morrilton, Arkansas. I bought them a brand new Stainless Steel side by side refrigerator FFS2614QS, on 12-16 -2016 at Geodeker's for $889.86.

I live in Southern California and when I came to visit at the end of 2018 the ice makes was broken and today it still is, 7-2019. I asked my son why it was not fixed he said that due to his traveling he has not had the time to contact anyone. He works in the film business as a "costumer" and so, here I am. His wife did not know who she could go to. I bought it and I am availing to you guys to fix it.

I come from a time when things purportedly of quality, last longer than a mere two years. I bought this because of the standards that I thought your company maintained.

The ice maker is broken. NOT ONLY, has the ice maker FAILED, but the auger has failed and chipped plastic into the ice. Please help us with this. I trust that your company will make this right. I am concerned that the children could have ingested the sharp plastic pieces.

I work in advertising and believe that there a sense of honor clients must maintain with their products. Please don't let me down and repair this piece of equipment for my son and his family.

I have included some photos of the broken ice maker and trust your company will do the right thing and replace the broken equipment.

My warmest regards and trust the company, Frigidaire will do the right thing.

Ingrid Boon
[protected]

Disgusted! We bought a new Frigidare refrigerator at Lowe's last year in March, but had it delivered in April when we moved into our new home. In October, the ice make stopped working and we had a technician come out. We have recently developed a new problem and the refrigerator is literally freezing all of my vegetables. Needless to say they have to be thrown out when thawed. This is the first Frigidaire product I've ever purchased and I wish I had taken more time to research the reviews, because we woul dhave chosen another brand. It's ridiculous that a unit that's barely over one year old has required service twice and this repair will be a big expense as it's no longer under warranty. What a piece of garbage! I am going to post my experience everywhere in hopes that I can spare another consumer from having the same experience.

July 20th baking brownies, flames were shooting out back of stove. Fire department called and dispatched to home. Fire went out, only slight damage to wall luckily. Control panel, relay was listed as the cause, poor wiring. The fact that all you are offering is 20% discount off the parts because it is no longer under warranty. This is not well accepted, your product almost cost us our home. I use to love all of your products, but after this I will be rethinking ever purchasing from your company again. Between the both of our homes we have full kitchens with all Frigidaire. I expected you to honorably replace the parts free of charge, we would have paid the labor. This is clearly poor wiring in your product. Hope this never happens to you. Claim # 82805608

Sincerely,
Unhappy customer
[protected]@daktel.com