Frigidaire
reviews and complaints

I am following up my complaint about warranty which I files last Marc 2022 with reference number [protected] with regards to the smooth top PN PS12585039.

Purchased the unit last May 2021 and got delivered June 2021.

Last March of 2022 while my wife and I were cooking using the biggest burner, she heared a tick sound at the middle of the cook. After an hour or so once done cooking, I cleaned the glass top and noticed the hairline crack.

I called up Frigidaire on line and was referred to local Fresno repair company Service Plus and took pictures as well as requested. After a week the service technician came, checked and took pictures. I asked him how long does it take to know the result and said maybe a month or so or 6 months since the part replacement is on back order!? Waited for two weeks since I haven't heard from them and found out that the warranty is denied since it was reported by the technician that it cracked because we dropped something on the gas top of which I disagreed. We didn't dropped anything and the picture will show that there is no impact mark!

I called up again Frigidaire and said they can't change the decision of which I strongly disagreed since we follow the proper use of this stove according to its users manual. They offered me a 20% discount for the part which is a nice gesture but I want to do the right thing which is to warranty the part since it cracked under normal usage!

On April 28 I wrote to your corporate offices but I guess they choose to ignore my problem. The above refrigerator was new when I purchased my condo. From the 1st inspection, Aug. 2021, it was noted that ice formed on the bottom of the freezer door. After many phone calls and several house calls it was determined I needed a new freezer door. That was in Dec. 2021. To date I have received 0 satisfaction and was told that my need was low priority. I want to know when this will be repaired.

I moved into a brand new house in early 2019. All appliances are new and are Frigidaire Gallery Series. Before I even moved in, the temperature registered high with a warning light for the freezer. The builder had to fight with Frigidaire to replace this obviously bad unit. Within the year, the refrigerator started acting up and was also not keeping the temperature. I also purchased an extended warranty offered through Frigidaire. It took weeks to get a service person out here and he was actually not very helpful. I had to get another person to come out. And basically the compressor was bad because the other parts of the refrigerator that were not working damaged the compressor. Frigidaire would not replace the unit but instead ordered all new parts for the fridge. Then I had to wait several more weeks for a service person that was qualified to basically rebuild the refrigerator. It’s not even a year and the refrigerator is not keeping the temperature again. I called my own repair person because I just could not bear to deal with Frigidaire again. That person replaced the board as that was the only thing left to replace. It’s been a week and refrigerator is acting up again. The units were lemons to begin with and both should have been replaced. Now I’m sure the excuse will be-…the supply chain. Even if the company would agree to give me a new unit.

To whom it may concern, On 11-17-21 I had purchased a Frigidaire refrigerator from Spencer's appliances in Phoenix AZ. Approximately 4-29-22 Frigidaire scheduled an appointment through A&I appliance repair to come and look at my refrigerator because the ice maker quit working. After evaluating the problem the technician advised it would need a new motor. Again this refrigerator is only 5 months old. Approximately 5-2-22 I spoke with A&I, they advised that Frigidaire had told them the part was on back order and didn't know when it would be in stock. A&I advised me to notify Frigidaire myself that sometimes if the customer notifies them they will fix the problem quicker. On 5-3-22 I notified Frigidaire/Electrolux they proceeded to tell me that the part was in their warehouse and, that it was to ship 5-6-22. I never received a confirmation that it had been shipped to me, so on 5-9-22 I notified Frigidaire/Electrolux once again, they advised me that the part was on back order, needless to say I was furious and tired of getting the run around. I advised the representative I wanted to speak to a supervisor, 20 minutes later the same representative came back on the phone and advised me that her supervisor said she didn't know why I was told that, because the part I need was on back order, and that I would receive it once it's in stock but couldn't tell me when. She also proceeded to tell me that I needed to call the appliance store of where I had purchased the refrigerator. I notified Spencer's spoke to a gentleman, he proceeded to tell me that he didn't know why Frigidaire would advise me to call them because all they do is sell their products they have nothing to do with fixing broken parts. In the meantime I'm purchasing my own ice knowing that I will not be refunded for it. Frigidaire needs to fix this problem before they tell me next that they won't pay the repairs because my 1 year warranty has expired. I thought companies were suppose to please their customers instead of trying to blow them off with excuses. This is why companies go out of business.

Sue Howe

This unit was purchased from Lowe's and installed on 09/07/2020. The serial number is BA03307775. On 04/29/22, the unit was serviced by a Frigidaire authorized company to determine the reason for no cooling. The conclusion was that the compressor had failed and the cost to repair would be about $1,000. Frigidaire issued an authorization to cover the cost of the parts (P [protected]) which seemed reasonable at first. However, the labor cost was still going to be at least $600! This eliminated repair as an option since a new refrigerator with a new warranty would only be a bit more money. Frigidaire would not help the labor cost. I am very discouraged that we were not provided with additional assistance. Although the 1-year warranty had expired, a consumer should not have to deal with a failed compressor on a 19 month old refrigerator. We have incurred a service call charge, the loss frozen food worth about $200, and the expense of a new appliance. My case number is [protected]

Purchased February 2019 at Lowes, Charlottesville, VA. March 2022 started to fall apart. First the temperature thermostat went out and then May 2022 the inverter board died. The problem is that in all of Charlottesville, VA, no one works on Frigidaires. They will help us get the part but will not install it. We called a total of 16 applicance places including Lowes where we purchased it. They referred us to someone but they also said they work on everything but Frigidaire. Make sure you have someone in your area before purchasing or have someone who is a great handyman. My husband was able to purchase the thermostat on line and fix it through You Tube. We are now waiting for the inverter board (if you can find it) to arrive and hopefully he will be able to replace it with the help of You Tube again.The part new runs anywhere from $275 to $400. The first one we ordered was not what was pictured on website. We are hoping this next one is correct. Feel like we are camping with coolers all over the kitchen!

Model EFIC117-SS-13 SN; A2008340650001531. Bought the ice maker July 2, 2021. I used it 3 months last year before cleaning and putting maker up. Took machine out 5/5/2022 to make ice and it kept stopping and saying it needed water. The well is full. I cleaned and reset machine and it spit out one round of ice and quit. Is there anyway I can have something done with this ice maker seeing I only got 3 months of use out of it. Thank you for any help you can give me.

I had the refrigerator for and couple weeks and it started making a loud noise. They came out 3-4 times to fix it and said it was the ice maker. There ended up being an issue with the fridge getting condensation in freezer so they said it needed replaced. At this point the tech had fixed my ice maker it was working for at least a month without any noise or problem. They sent out the new fridge not knowing they had to take out the ice maker till they were here. I was told by now this model has a defective ice maker. So they took my fridge with the working ice maker and left me one without an ice maker. I can’t ever speak to a supervisor or anyone for that matter to get this resolved. They also told me they don’t know how long it will be before I get my ice maker.

Yes purchased a Fr electric rangeGCRE3060AF on [protected] two weeks owning it the burner actually started burning causing it to melt . Been dealing with customer service since then keep getting same answer waiting on information they have been sent numerous times so done with this company will probably go to small clamps court. Was bought at Lowe’s store .

I have been trying to cancel my TAP Extended Warranty {#[protected]} since March 29,2022. I have called 5 times and every representative has told me "It's being processed" Frigidaire owes me $353.96 It says right in the paperwork of the warranty that it is cancelable. I cancel the warranty because the stove was a lemon and the Appliance Dealer replaced it for me. I will not stop until I get my money back! Thank you!~~~Joe Davino

On 3/17/2022, I ordered 2 replacement filters on line from Frigidaire. Received confirmation of order [protected] with status In Progress. Frigidaire took the $102.44 from my credit card account on 3/18 and I have not heard from them again.

I have called many times only to be told "Not our department or Not our order number ". Will not transfer my call to another department. I have mailed letters to NC office as well.

At this point I just want my money returned. This company is not on the up and up. They are thieves.

I purchase the above side by side freezer and refrigerator in july 2020 the beginning of the covid pandemic. Like most appliances it came with a 1-year manufactures warranty. First it started with my freezer door not closing, then my freezer stopped getting cold and every time I called in to get service I was on hold for over an hour (due to staff shortages due to covid) if and when the phone didn't disconnect I would get an appointment but no one would ever show up on several occasions and when I would call back I was informed that the appointment was cancelled and had to go through the process of scheduling again. Finally got a technician out to the house and they had to order a part which was once again a 3-month run around to get that cleared up. Fast forward to april 21, 2022 I am no longer in warranty and not only is my freezer not working still I have a crack in the back or the refrigerator and rust all over my doors of a 1 year 9 month old appliance and of course frigidaire has informed me that I am no longer under warranty they cannot replace/repair my rusted doors but as a courtesy they will pay for the compressor that needs to be replace ($400 est per ervice tech) but I have to pay the labor expense on my own $468.00 and if I want to purchase new door it would cost appx $700 but they can give a 20% discount. After all these costs I can by a brand-new refrigerator. There is no way I shouldhave this many issues with a product that is less than 2 years old.

On 4.15.22 I woke up at around 4 am to a smell of burning plastic, I went out to my kitchen and found that as I got closer to the refrigerator and opened it the smell was going from inside it. I woke up my husband to let him know, and he immediately shut the breaker to off. I contacted Frigidaire on 4/15/22 only to be advised they were closed due to Good Friday. Mind you this was Easter weekend I had food purchased for Easter dinner on Sunday inside, unfortunately due to the burnt smell from fire we had to throw all products inside the refrigerator out being contaminated from the burnt plastic smell. All of the items in our freezer had to be moved to a cooler since we do not have another refrigerator, and most items had to be thrown away because Customer Service from Frigidaire could not get someone out until 4/19/22. Being Easter Sunday and family dinner planned our only option was to go out for dinner. Customer service has been the worst experience I have ever encountered, on hold for over an hour with no help at all. Appliance repair person came out and advised he would recommend due to safety hazard unit be replaced. When called Frigidaire Customer Service they advise they would only replace parts, This is totally unacceptable, I do not want parts replaced due to a safety hazard, not only the unit smells like a fire! It has been 6 days and I can't get a person to acknowledge this unit needs to be replaced. I have contact the Fire Marshall for Palm Beach County FL who agrees unit is not safe, our next step is to contact an attorney as well as the local new channel to advise how this is being handled by your corporation. This in totally unacceptable, and the customer service is horrible, not being able to get a person from corporate to help is beyond unbelievable, I am currently living out of a cooler having to buy ice every day to keep what food we have cold. Please contact me asap! Victoria [protected]@ 561.632.6335

Also, Customer service advised my inconvenience, and my food reimbursement will not be covered. This is really horrible and will make sure to post to all social media outlets if this is not rectified properly by Frigidaire immediately, Victoria Ramsay Thompson

March 26, 2022 I received a delivery ofFrigidaire 13 inch refrigerator freezer within 10 days it stopped refrigerating and freezing and all my food was spoiled I was told by Frigidaire it would take a week for a technician to come out yesterday he came out and cleared the unit unrepairable it was leaking gas when I spoke to Frigidaire this morning they said I would receive an email from the corporate office within 10 business days I said that’s unacceptable you sold me a lemon do you realize that if I weren’t in a wheelchair and had bought this at a store instead of online they would’ve replaced it immediately I have a warranty why do I have to wait for approval

Don't know where to begin to be honest. Don't know what is worse - the Frigidaire appliance itself or Electrolux/Frigidaire Customer Service. Actually, a toss-up; equally bad. Bought a new refrigerator/freezer. Shortly after purchase, noticed items in freezer compartment were thawing. Thought, maybe have too much in freezer; so, cut down how much was inside. Didn't help. Put two freezer thermometers in freezer compartment. Tried them both out on our other appliance first to ensure they worked properly. No problem. When placed them in the freezer compartment of our new Frigidaire, realized what the problem was. The temperature in the freezer compartment swings wildly. Since the unit is less than 3 months old, reached out to Frigidaire. Appointment scheduled. Technician assigned. Even received confirmation email. Given day, date, and time. No show. Not happy to burn 1/2 a day waiting for no one. Called. Frigidaire blamed it on local 3-party contractor. Rescheduled. Spoke with supervisor. Ensured would send out a Senior Tech for first appointment in morning the following week. Again, appointment scheduled. Technician assigned. Even received confirmation email. Given day, date, and time. Morning came and went. Called. While on phone with Frigidaire, service technician shows up - around 11:00AM. Spends about an hour or more diagnosing issue. When service technician attempts to order part, is told appointment has been cancelled. Wait, What!? Assures me not a problem. Will have supervisor retrieve his notes and will come back out next week to new temperature controller. Call. Told new appointment will need to be scheduled. Day before/day of scheduled appointment, a different service technician calls. Says he has been assigned the case. When comes out, he asks what the issue is. Really!? Tries to up-sell me on protection plan. Ask for him to check to make sure nothing is wrong creating the controller to short. Does not. Still have same problem. Freezer temperature swings from -20 to +32 F. Call. Request Senior Technician who came out initially. Again, request first appointment. Senior Technician arrives. Again, around 11:00AM. Calls Frigidaire. Frigidaire does not seem interested in issue. Says is because unit is in the garage. Says temperature is too cold in garage - though outside temperature is 65 F. Recommends a garage heater be installed. So, another visit is scheduled. Request same Senior Tech. And, to test the hypothesis, move unit from garage into house. Temperature continues to swing wildly even in house. So much for thought that issue was due to unit being in garage. Yet another technician comes out to install garage heater. Weeks have turned into months. Unit is now in the house. Despite having having in house and now with new temperature controller and also a garage heater, temperature continues to not be stable. In the meantime, have reached out to Frigidaire MANY, MANY, times. Have been hung up on. Transferred to survey queues when ask to speak to supervisors. Email corporate leadership with both Electrolux/Frigidaire and the 3rd-party service technicians. Given dedicated person to serve as liaison. Inform them issue still persists. Crickets. It is really like they hope I will go away. Basically, we have an 18 cubic foot piece of furniture I am reluctant to use because don't want to risk food spoilage due to unresolved temperature instability issue. Look at other reviews. See a lot that describe similar, if not identical, issues. Even try posting a review. Rejected even though comply with all their requirements.

Since day one this range has had a toxic smell. Like epoxy or plastic.

We bought it right before pandemic and then could not get service.

When we try to use oven it make my wife and I have headache and feel nausea.

Its far worse than words can describe. We even out of desperation went on twitter and posted on fridgidaires page. Of course they yesed us and said they would be happy to help use. Then other people seeing the post commented yes they just bought that model and are getting sick with the oder. Magicly all posting was deleted. Im so angry I bought all new appliances from them and get no service or help.

I purchased a dishwasher on January 9, 202, the serial number is KH94321081 and model number is FGID2479SF5A. In late February of 2022, the dishwasher stopped working. There were numerous times that I called customer service but nobody seemed to want to help me. I called March 4th, 47 minutes on the phone, the customer service rep gave me the number for RGC Appliance and told me that I can call them to come and repair the dishwasher, however RGC Appliance did not receive a work order and they told me to call Frigidaire back. I called Frigidaire back on March 7, 25 minutes on the phone, the customer service rep told me that the warranty had expire and gave me another number of a company to call to come and fix my dishwasher but I would have to pay. Both this calls were directed to a contact center in the Philippines. On March 7th, I called Frigidaire again, I was trying to escalate my complaint, 1 hour and 34 minutes on the phone, I spoke to someone in USA, she was the most helpful but she said that because the warranty has expired, they would only give me a discount on any replacement parts. On March 8, 2022, I sent an email to customer service explaining my situation, however I have not yet received a response. I called on March 29, 7 minutes on the phone, the customer service rep said that he was going to call me back that day, as expected he did not. His English was very poor, he couldn't or wouldn't even spell his name for me. The thing is, I did not only purchase the dishwasher, I also purchased a refrigerator, a stove and a over the counter microwave. I could have purchased any other make but chose Frigidaire because I had purchased appliances from them previously that had lasted me over 15 years and I believed that they were a good company.

We purchased a Frigidaire side-by-side Model JSI23 on 8/28/2020 from Lowe's Home Center, 1801 Fordham Boulevard, Chapel Hill, NC. The unit was delivered and installed on 9/11/2020. Just 18 months later, on 3/7/2022, the warning buzzer and temperature indicators let us know that the unit was not functioning properly. A serviceman identified the problem as the compressor, which would need to be replaced - at a cost of 70% of the original cost of the refrigerator. We would, in addition, need to purchase a warranty at $99 per year because we could not depend on the reliability of the appliance. Such early failure is unacceptable when the expected average life of a new unit, though not what it once was, is still at minimum 10 years. At the very least, we ought to be reimbursed for the three-year warranty, and even with that I'm not sure we will have the confidence to buy or recommend Frigidaire in the future.

On 10/27/2020 I bought the range listed above and a 3 year warranty from Lowe’s on Sept 2021 the range was not working right the lights on the back flashes the stove would not work I unplugged the stove plugged it back in the next day turned oven on it started smoking. I call Frigidaire the following week they had Capital appliance come and check it out they put a new panel on it and said it was fix it done the same thing was still under warranty I called Frigidaire again they sent capital appliances out again was told nothing was wrong with it. I used the stove that night and the lights started blinking and the stove went blank by this time Frigidaire would not help me I had to go thru Lowe’s warranty. I had made six calls to them the last call they scheduled At home company to come out the no showed that was 11/22/21 called back Capital appliance came out they said I would have to time how long it takes the stove to act out and go through the warranty to schedule another appointment and when they arrive the stove needs to be acting up. I was defeated at that point. I went thru thanksgiving and Christmas without a stove I sent a letter on 2/7/22 to Frigidaire have not got a reply. So my range is setting in the back room not working. I paid 878.00 for the range and warranty. I don’t know what else to do can you help me or give me direction? I tried to upload a video it kept saying loading error

Good afternoon I have reached out to Frigidaire on Number occasions concerning my refrigerator it’s freezing on the back of the refrigerator only had it for seven years and they told me they will not replace my refrigerator because I have had it as they say eight years in my refrigerator is freezing in the inside of the refrigerator they said it was a manufactures defect at the end of the day I do not appreciate how I’ve been treated concerning this matter and they saying that they will not replace it so if anyone having the same problem please leave a review concerning your refrigerator thank you and be blessed and I will never buy another one of your products sincerely Yvette Coney