Freelancer.com review: Suspended account - can't even communicate

Hi!

My account have been suspended for no reason.

I was sending in the requirements for the KYC:

- Foto ID

- Picture of my self, with verification code & ID

- Proof of adress (6 diffrent documents, from Bank, Tax Autorities, ec.)

They refused to belive that it was my adress.

So, apparently they suspended my account.

Here is the trick;

When your account is suspended you are NOT allowed to login to their support portal "https://cx.freelancer.com/", when you try to login it will tell you that your account is suspended.

I've sent them a video of me trying to login to their support portal and get the "Your account is suspended" everytime I try to login.

(video attached, starts at 0:22)

And on top of this, they refuse to answer the ticket by e-mail, there is no email from them with answers, only "Resolve" email reminders.

As of today, they hold my company's $300 hostage which was paid by my companys Paypal account for milestones for the project that I was doing for a client.

My husband, which I live with, have an Freelancer.com account which was limited until he proved that he was HIM.

But they refused me when I tried to prove that I am ME.

Resulted in a suspention.

My husband have made a ticket from his own account, providing more documents that I AM ME.

But they refuse to answer on the question;

- How to access the ticket when your account is suspended?

They refer to their private policy, but my husband told them that this should be a clear answer in their "General Questions", not locked behind a privacy policy.

The basic need of accessing a ticket is a key component in a support portal.

My Ticket ID:

PRDV-8887-WDUE OR TPJD-1584-CYSV

(how should I know which they have answered too since I don't get a response...?)

Husband's Ticket ID:

YVMD-0345-GNUN