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Freelancer.com review: Suspended account - can't even communicate

F
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9:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
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Hi!

My account have been suspended for no reason.

I was sending in the requirements for the KYC:

- Foto ID

- Picture of my self, with verification code & ID

- Proof of adress (6 diffrent documents, from Bank, Tax Autorities, ec.)

They refused to belive that it was my adress.

So, apparently they suspended my account.

Here is the trick;

When your account is suspended you are NOT allowed to login to their support portal "https://cx.freelancer.com/", when you try to login it will tell you that your account is suspended.

I've sent them a video of me trying to login to their support portal and get the "Your account is suspended" everytime I try to login.

(video attached, starts at 0:22)

And on top of this, they refuse to answer the ticket by e-mail, there is no email from them with answers, only "Resolve" email reminders.

As of today, they hold my company's $300 hostage which was paid by my companys Paypal account for milestones for the project that I was doing for a client.

My husband, which I live with, have an Freelancer.com account which was limited until he proved that he was HIM.

But they refused me when I tried to prove that I am ME.

Resulted in a suspention.

My husband have made a ticket from his own account, providing more documents that I AM ME.

But they refuse to answer on the question;

- How to access the ticket when your account is suspended?

They refer to their private policy, but my husband told them that this should be a clear answer in their "General Questions", not locked behind a privacy policy.

The basic need of accessing a ticket is a key component in a support portal.

My Ticket ID:

PRDV-8887-WDUE OR TPJD-1584-CYSV

(how should I know which they have answered too since I don't get a response...?)

Husband's Ticket ID:

YVMD-0345-GNUN

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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4 comments
Add a comment
May 03, 2022 8:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Freelancer.com - My account is closed due to being in a politically blocked country. Today I live in the United States. Can you please release or activate my account.

The ticket ID: BKCJ-5278-GSQY. Please can you help me in this case?

Thank you for your cooperation.

B
May 03, 2022 7:09 am EDT

Hi,

I'm on a same situation. And still waiting for miracle. Did you got resolved ?

In this situation , I have got milestone released from my client for a running project. Feel the pain. I can't even tell them not to release now.

May 02, 2022 9:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Freelancer.com - My account is closed due to being in a politically blocked country. Today I live in the United States. Can you please release or activate my account.

May 03, 2022 8:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of

The ticket ID: BKCJ-5278-GSQY. Please can you help me in this case?

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