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This horrid company sold me a "refurbished" iphone with a 30 day money back guarantee, and battery was 79% depleted. Within 2 days I complained and requested a refund. They assured me that a good-working replacement iphone with a good battery would be shipped. The replacement was worse than the original. After many, many emails I finally received an email acknowledgement that I was entitled to a refund, and that a prepaid return would be issued. After returning the phone I was informed that the length of time had elapsed and they would not issue a refund. So, they have the phone, and I have nothing. To add insult to injury, after the return they proceeded to charge my credit card for a year's service. Not only do I not have a phone but there is no phone number associated with my account. I have hundreds of emails from FreedomPoop, many of which contradict previous ones. This company is clueless where it pertains to cell phones or the public.
Fraudulent charges, false claims, inferior service, complete lack of support. This is an abomination of a cell phone provider. It is a cell phone provider from hell. It's fine to vent here, but the Attorney General of California needs to be contacted with your pertinent information.
Kamala D, Harris, Attorney General
Public Inquiry Unit
P.O. Box 944255
Sacramento, Ca. [protected]
[protected]
I am also being charged unauthorized $20 charged by freedom pop.
Class action suit against Freedom Pop
Please join this class action suit against Freedom Pop. Send your story & documents to the Attorney listed. Thank you.
Yes... I have tangled with Freedompop. I had one several years ago but don't recall the details. More recently, a year or two ago, I suddenly was getting billed $5 a month (maybe it said 4.99, if that matters) for no apparent reason. I disputed the charge, and that ended the service on that phone.
I have multiple phones, and most recently, my special promo 1.99 per month for data rollover jumped a dollar, and then the next month it jumped an additional two dollars. So, 150% increase within 2 months.
Clearly, the Freedompop model is "1. Lure them in with FREE. 2. Charge stuff sneakily. 3. Make it hard to downgrade. 4. Make it hard to contact them. 5. Threaten total cancellation if you don't submit to their completely arbitrary charges.
I'm lucky... I'm out just several dollars here and several dollars there. For now, I have danced their dance and have filed a dispute. If I don't get satisfaction, I will cancel entirely AND dispute ALL charges.
Buyer Beware... I know they have to make money, but this sneakiness and criminality is ridiculous!
I need as many customers of Freedom Pop to respond with their Fraudulent transactions by Freedom Pop.
We are spreading the word of this shameful company and are considering a Class Action Suit against them.
Please leave a basic complaint with your valid email. We will contact you individually to review your case.
If we can get enough consumers with illegal charges, we will initiate a Class Action.
More action will be detailed when the suit is filed.
Thank you.
This is what I just sent to FreedomPop:
I was going through my bank statements and was appalled to find that FreedomPop has been charging me $32.98 per month since I joined up back in May 2017.
The ONLY reason I joined was because I was told that the use of your services was free. I am on permanent disability and was getting free cell service with Assurance Wireless.
I was given a smartphone by a friend when he upgraded his phone and I contacted FreedomPop to see if this phone would be compatible with your service.
I was told that it was and the ONLY charge I was told there would be {and therefore the ONLY charge I authorized} was the cost of the SIMM card.
Shortly after I joined, I lost the phone. Since it cost me nothing, I never bothered to replace it. I doubt I made more than 2-3 calls with your service TOTAL!
With this e-mail I am demanding that you cease and desist charging me the $32.98 per month and also refund the 5 months I've been charged. It's ALL UNAUTHORIZED!
I will allow 48 hours for a reply to this demand and then I'm going to the Better Business Bureau and the FBI's on-line department citing internet fraud.
Just found a fraudulent charge from them on my debit card. I am contacting the FBI.
I found I was a victim of this also. Did you contact the FBI and get your money back?
- Rich