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1.7 62 Reviews

FragranceNet.com Complaints Summary

11 Resolved
51 Unresolved
Our verdict: With FragranceNet.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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FragranceNet.com reviews & complaints 62

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Newest FragranceNet.com reviews & complaints

ComplaintsBoard
A
5:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FragranceNet.com shady website

I was shocked by the cheap prices so I bought some perfume. Ive heard other complaints that they send impostor perfumes, but I *think* mine is real. However, some shoppers discount made a $12 charge to my phone, shortly after the purchase. If you get a charge under the phone number [protected], call them up within 30 days! If you do not, they will continue to charge you, claiming that you signed up during your fragrance purchase.

Very shady website. Wont use again.

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9:40 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

FragranceNet.com been charged, no product

We placed an order from england for a 50ml dolce vita. Paid through pay pal, they say we have paid, the bank says we have paid but frangrancenet.com say we haven't! Pay pal say they have the funds as far as they are concerned fragrancenet.co need to act. But they simply say they don't have the money from us, yet they have. On to a losing battle, so lost £45.00. Please dont order from them, you might as well throw your money away. They take your cash then plead ignorance. Steer well clear.

Read full review of FragranceNet.com and 6 comments
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R
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Robert Perl
, US
Jul 22, 2023 6:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered this perfume Order [protected] and package came without perfume in it. Clearly box had been tampered with because it was put together with a plain strip of scotch tape.

We tried to call by phone, but nobody answered.

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DHilts
Hertford, US
Jan 28, 2023 9:05 am EST

Purchased this perfume and date of manufacturer was 7/26/2017! Almost 6 years old! Received this on 1/19/2023. Was never told that this company was selling out dated/old fragrance.

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Rayssa Antunes Franco
, US
Dec 26, 2022 10:30 pm EST

I bought several hair products, which I already had at home. The products have different texture, smell and pots. This is a counterfeit product. Sebastian brand hair products.

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Nattymasy9
, US
Dec 24, 2022 10:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered for the first time. They charged my bank twice, and i received one payment back but the order was finally shipped after was promised the 17th but says it was delivered to my address yesterday but it was not i don't even know what address they sent it to. I have tried customer service and nobody answers me.

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Kimd0311
, US
Nov 26, 2019 4:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is a compliment to Lori of your customer service dept. She assisted me in looking for my order because I didn't have the tracking information. She didn't give up and kept finding ways to help me until she found the order and gave me the info I needed. Thank you, Lori, for your help. Thank you, Fragrance.net for having her. She's a gem!

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Jacky puga
, US
Jun 30, 2019 10:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello I. Buy the two perfumes in I'm not receiving my order Im leaving for vacation when I'm come back I'm no receive my order [protected]

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