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1.7 62 Reviews

FragranceNet.com Complaints Summary

11 Resolved
51 Unresolved
Our verdict: With FragranceNet.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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FragranceNet.com reviews & complaints 62

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3:31 pm EDT

FragranceNet.com Parcel return on perfume and lotion

I bought perfume and lotion from Fragrancenet. I wanted to return it,so they emailed me the return label. I returned it USPS. I have all the proof I mailed it with the tracking number. I've emailed Fragrancenet several times and they keep telling me as soon as they get the package, I'll be refunded. Well obviously it's lost, which isn't my fault. I should get my money refunded or at least a credited, so I can get a product I'm happy with. You can't even get anyone to talk to in the phone. They have horrible customer service.

Desired outcome: Refund to my card or at least a credit to get something I want.

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4:28 am EDT

FragranceNet.com Service

I placed an order on 08/26/2023 and I understand labor day was on 09/01/2023 just 1 week after placing the order but it's 09/12/2023 and not only has my order not come but I've tried a number of times to contact fragrance net and held on for a customer service representative and held on for 2 hours and still no one answered I've sent emails and no one responded but the money was taken from my account so now not only do I have no product but I just paid someone just for the sake of giving away money. This is a bogus deal not a bonus and I'm trying to see what course of action to take to get my money refunded

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Update by Nathaniel Barnett
Sep 12, 2023 4:46 am EDT

The fact that I placed an order on 08/26/2023 and haven't received it yet and I've been calling them at the number given for customer service and holding on for hours and no one ever comes to the phone also they have taken the money from my account. So actually they've robbed me without a mask

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6:38 pm EDT

FragranceNet.com Product

This is my 2nd time to order from this company and again I made a mistake to order from them.

The product I received was not what was advertised and they don't answer the phones nor have they allowed me to send a request for refund. They expect me to pay for their mistakes.

1. They always send the incorrect products I believe to empty their shelves for slow movers.

2. Then I am expected to pay for their mistakes to pay for shipment no RMA provided

3. order number is [protected] placed on 8/17/23 and the product should have been Anthony starter Kit for men , instead they shipped oils for women

4. I am about to notify Pay Pal of this vendors bad service so others won't go through the same issue.

5. D&G light blue lotion for men is not the same D&G Light Blue Lotion, it has been altered from original fragrance, I have bought this many times fromother locations and the fragrance is not the same, it's not the stander fragrance.

Desired outcome: I want my money returned to my Pay Pal account,

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Is FragranceNet.com legit?

Our verdict: Through its investigations, Complaints Board highlights FragranceNet.com with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of FragranceNet.com's practices before engagement.

FragranceNet.com earns 36% level of Trustworthiness

Moderate Trust Alert: Complaints board rates FragranceNet.com at 36%. Read reviews and beware of negative issues before engaging.

  • We found clear and detailed contact information for FragranceNet.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • FragranceNet.com has registered the domain name for fragrancenet.com for more than one year, which may indicate stability and longevity.
  • Fragrancenet.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Our scan shows FragranceNet.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
  • Fragrancenet.com you are considering visiting, which is associated with FragranceNet.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Several positive reviews for FragranceNet.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • FragranceNet.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
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2:58 pm EDT
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FragranceNet.com 3.4oz bottle of Tresor perfume. Ordered 6/21. #[protected]

I am continuing a conversation with someone about by missing order of Tres or 3/4 is bottle if oerfume. It has been paid for and the $116.08 has already processed. Where is my order from 6/21? On Trac said you did not send it to them. I will not give you anymore credit card info for your fee of $1 to find my paid for order. You best find it and tell me when it will be delivered.

Desired outcome: Send me my perfume.

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12:29 pm EDT
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FragranceNet.com I would like all expense paid perfume or 75% off of a perfume of my choice & free shipping.

This establishment seems to have 2 names fragrancenet.com or fragrance.com it took some time for them to send the order when the order came the perfume smelled really bad like some type of chemical The perfume stung my skin a little it seems that these perfume sellers have been using some type of chemical in their perfumes. Fragrancenet.com and our fragrance.com also 1 of the perfume was in a different type of travel size it was not a slim vile it was in another type of spray thing with The name of the perfume on the sticker. They only gave me the choice to return the perfume but if I was to return it I wouldn’t not be justified because I would have to pay shipping and handling plus the weight of the perfume to be sent back that means that I do Not get my money back maybe only 20% of what I paid so that’s not an option for me. I would like for them to send me all expense paid perfume or 75% on a new perfume of my choice.

Desired outcome: My order # I purchased [protected] cost 70.09

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10:10 am EST
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FragranceNet.com Order not delivered

Not received an order placed on 18th December for $100 FragranceNet.com order # [protected]. I didn’t realize free shipping would be by OnTrac who claim they have delivered without having done so on the 24th . I requested an investigation on OnTrac and they just say they have delivered when they have my . I haven’t received it and there are no replies from FragranceNet’s email helpline . I have had many good order fulfillments from them in the past - so this is a nasty surprise

Desired outcome: Refund

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6:58 pm EST
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FragranceNet.com Please help me. Today (12/29/22) I finally got a box from you but it is not the complete order.

My order number was [protected]. In the box was the two EXTRAORDINARY perfumes but did not say anything about the other perfume I ordered and paid for.

If this was just a partial delivery there should have been something telling that this is just a partial.

Please let me know if I will be getting the rest of my my order.

My christmas gifts not coming was an embarassment. Even worse since the order is incomplete. Please let me know something. My name is Jo Ann Burrell - 147 Billandrea Lane, Conroe, TX 77304 and my phone number is [protected]. PLEASE LEAVE ME A TEXT. or an email [protected]@gmail.com.

Desired outcome: I want the product since it was a gift I still need to give

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10:48 pm EDT

FragranceNet.com Serge Lutens La Fille de Berlin

Ordered Lutens La Fille de Berlin on 9/22 at Fragrance Net. Then Lutens official website dropped price so I tried to cancel my fragrance net order after it has been stayed in the warehouse 3 days without shipping. They rejected and shipped immediately. I got the two orders on the same day. The FN one does NOT smell right. The one I previously got as a smple from Lutens and the one I got this time (with a limited bottle) is the same with rose aroma But the FN one smells like ALCHOL! It brought me strong headache. Strange color as well! The true one from Lutens official website has a brownish red look while the FN one looks like strawberry red. Definitely fake!

Desired outcome: Refund of the order

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11:44 am EDT

FragranceNet.com Stole my money.

I recently purchased from Fragrancenet for a birthday gift for my fiancée, as I have been doing for the past year. Which has always been a simple a quick process. This time has been HORRENDOUS.

Placed my first order August 24th 22', order total $224.69CAD after 5 days of no response or change in my order I reached out to find out they had reversed my order $224.69CAD without telling me why.

They said my billing address wasn't the same as the card. (None of the info was different from the last several orders). So I said okay, I changed my info on my file and card and re-ordered August 30th 22' to find out they removed an item upon checkout. Order total $144.21CAD. So I reached out not even a minute later and they sent a refund of $136.2CAD. Before realizing this I had already placed an order for the exact same items I originally purchased for $226.26CAD. An additional $2CAD but I dismissed it.

Reached out to customer support about the second cancelation being off by $8CAD for them to tell me it had to do with exchange rates etc. Asked for itemized receipts and exchange rate info the day of the purchase because I couldn't believe a refund after 3 minutes could result in a loss of $8CAD in that time and because I had cancelled in the past and this had never happened, I wanted to verify the claim.

They then proceeded to tell me they DO NOT give receipts and that my confirmation email is the only receipt given.

Moments after receiving this email, my order was cancelled for no reason of my knowing and I was given $224.26CAD for my order that costed me $226.26CAD. This is my last time ordering from Fragrancenet since it seems as if there's 0 customer service and what seems to be extremely unethical behavior. They stole my money, dragged the issue on after spending 100's of dollars with them not only for this order but orders in the past aswell. This is not how you treat customers.

Desired outcome: A refund of the money stolen in the transaction. As well as the products I originally ordered. Or a full refund

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Nappyhead
Staten Island, US
Sep 09, 2023 3:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also had the same issue w them I ordered fragrance and it was never received reached out turns out the carrier on track lost the package so they issue another one didn't get that one either customer service is horrible? Finally got a refund will not do business with them anymore. They suck🤬

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S
10:02 am EDT

FragranceNet.com No customer support

I ordered from this site as it had plenty of good reviews. I contacted customer service because my shipment was delayed by 2 weeks in which they responded in a rude manner telling me I have to wait a certain about of days to contact them. My package said delivered but I could not find it anywhere, I went to my neighbors and they didn't receive it either. I emailed customer service once more and all they said was " Your tracking number is xxxxxx and it showed delivered. Thank you for shopping with us." I wasted over 150$ and now I will have to dispute with my credit card company due to their lack of customer support.

Desired outcome: Refund

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A
9:09 pm EDT

FragranceNet.com Fake Jadore Infinissime

Fake perfume. Googled and found a couple of websites that compare fake to real...Screaming red flag, packaging box had no logo. Gold metal coil coming off. Perfume has been watered down. I have tried the REAL Jadore here in Canada, I regret why I ordered from Fragrance Net. Lesson learned, read reviews before ordering. We have Fragrancebuy here, who are legit.

FragranceNet offer no apologies for selling FAKE products and exploiting innocent buyers. In fact, if anything, they take pride in doing so. It is so shameful, that in broad daylight, a business like this has a licence to run, to steal.

Desired outcome: Shut them down, may God shut them down.

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3:50 pm EDT

FragranceNet.com No customer service. Can't reach anyone

So I have ordered from FragranceNet many times before in the past without issue. I placed an order and realized immediately afterwards that there was a typo in my delivery address.. instead of apartment 6106 it was being shipped to 6101. I have emailed and called and emailed and called and no answer. What should have been an easy quick fix since I caught it right away is now a full blown issue of just trying to get a hold of someone. I finally received an email back.. saying they can't cancel the order and that I can return the order once it's received. What a JOKE! How can I return something when it's going to the wrong address. So now I have to wait for this to be delivered to the wrong address and despute the charge with my bank.

Desired outcome: Refund or contact fedex asap

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11:12 am EDT

FragranceNet.com No delivery or customer service

Placed order #[protected] (2) weeks ago and selected the 2-5 business day delivery option. Still have not received my packages and Fragrance Net doesn't give a crap about customer service or answering their phones.

Desired outcome: I'd like to get my [censored] and then see this [censored] company go out of business

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2:52 pm EST

FragranceNet.com Slow to no shipping but then they listed same perfumes on eBay with high prices

I ordered an expensive niche perfume with a coupon they sent me. I used that coupon but they were slow to ship and wouldn't tell me what the problem was so I cancelled the order.

A week later, they list the same product (5 of them) on eBay with exorbitant prices attached of course.

I bought a gift this past Xmas and it was sold as new but it had been opened (used),

I don't like that they sell my address information to magazines either. I don't want 'complimentary' type things or magazines I don't like, wouldn't buy, nor read.

Desired outcome: Not to shop there anymore.

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10:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FragranceNet.com eau de cartier am asking to return it

My name is juan [protected]@gmail.com I just received an order placed last week every thing is fine but I wish to send back the eau de cartier i'm sorry but this is the closest thing to water I ever had can you help me returning it my appologies, thank you fragrance net!

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10:31 pm EDT

FragranceNet.com Shipment not received

I ordered something almost a month ago and I still haven't received it. I called to try to resolve the issue and I can't get a response. I also emailed them to cancel order and they won't let me. So I don't really want the item anymore. You can have it. I just want my money back. It has been almost a 3 weeks since this item was ordered. Mother's Day is tomorrow so, my mom will not get her present on time.

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2:50 am EST

FragranceNet.com My order and the lies I was told

I made a purchase, not my first either have been purchasing a lot for awhile now, anyhow my order came to 165$ I was told I was going to get express shipping, being that it was Christmas time I was so happy well express shipping I should have got my stuff within 3 days it's now been 10 and I can't even get a straight answer where my package is and a delivery date, mind u it's 12/26/20 a day after Christmas, I'm just disappointed if it was stated that shipping would be awhile that's what I would have expected but no they made a huge fuss that I got express shipping and I don't see [censored] express about this at all

Desired outcome: I want my perfume like yesterday!!!!!

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2:20 pm EST

FragranceNet.com Never received my order...

December 19 2020

On November 27, 2020 I ordered a large bottle of Miss Dior Classic perfume for the discounted cost of $81.66 using a Visa Debit card. FragranceNet sent the shipment to a prior residence, where I have not lived for approximately 4 years. I have made numerous purchases from FragranceNet from my current
address dating back to April 2020 without incident. However, the purchase in question went to the wrong address due to no fault of mine. After speaking with an agent of FragranceNet, a subsequent shipment sent out, was reported damaged in transit by FedEx. This is the tracking info: [protected]. Yet
and still, FedEx has marked the shipment 'DELIVERED', although stating to me that the package
was returned to shipper due to damage. FedEx personnel have reiterated FragranceNet must call
to confirm this as is the policy of FedEx. After speaking with an agent of FragranceNet, I was told
to call back after 12/09/2020 if the shipment was not received. At which point when I did, it became impossible to get an agent on the phone. I have sent numerous emails to [protected]@fragrancenet.com without response and appropriate remedy to this situation. Finally, on December 18, 2020, I received an email, which sardonically stated, "Our records indicate that the order is scheduled to be delivered on December 25th." I don't feel that this company is operating
in the spirit of sincerity, while simultaneously disenfranchising me of my order as well as my money. I find their representation suspect, and unacceptable.

I contacted FragranceNet on December 04, 2020, and explained everything transpiring at that time. I informed the representative that the initial order of Miss Dior Classic was sent to the wrong address, which I could not understand, since they claimed it was sent to my current address, repeatedly. As far as I know, they are refusing to follow up with FedEx to verify the damaged shipment has been returned to sender. They didn't seem to care that I was telling the truth. They have ignored my emails, except to respond only once with insincerity and sarcasm. Failure to receive an appropriate response to this problem has prompted me to write directly to you.

I would appreciate assistance in resolving my complaint. I would like for FragranceNet to
send me a what I ordered and paid for. If the exact product cannot be sent, I would like for FragranceNet
to refund the full purchase price of $81.66.

Please contact me if you have questions or need additional information. I may be contacted by email at [protected]@gmail.com.

Sincerely,

Susan Coleman Dwyer

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7:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FragranceNet.com Deceptive pricing and on advertising

I saw FragranceNet.com's ad that there is a sale going on. I clicked the ad and saw the price in Canadian currency, and to get a discount, I entered my email. It gave me a discount.

Then I found out they didn't give me any discount, they just changed the currency from Canadian to the US, which is much less. When I changed the currency to the Canadian, I got the same price.

This deceptive ad and pricing with a discount (actually, no discount, they just converted Canadian currency to the US currency, which is much less) are simply outrageous.

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8:46 am EDT

FragranceNet.com Volupte by oscar de la renta

I purchased a bottle of Volupte cologne and also Volupte body lotion. I was so disappointed. I have worn this gorgeous scent for years, and the product I received smelled like an old bottle of perfume! Neither the cologne nor the body lotion smelled like the products I bought at a local retailer, so I returned it. I am awaiting a credit. C. Fidler

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