The complaint has been investigated and
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Four Winds Casino/Hotelthratening and abusive behavior

I was threatened by hotel employee to be throughn out naked into the street !!!
I was "comped"a room at the four winds hotel, when i went up to the room i sat down to take off my shoes when i felt my rear end getting wet, i stood up looked in the mirror, seen my bottom was wet.I then called the front desk to tell them of the problem, they sent up a maid soon as she walked in the room she said it had a strong odor of cat urine.she then called front desk and told them of the issue.the front desk told her to give me another room.and that the hotel would clean my cloths.that was fine seeing that i couldn't walk around with urine on my they took my cloths, and after a couple hours i needed cigarettes and was hungry, thirsty, .so i called the girl at the front desk and she told me as long as i was covered with a robe and had shoes on i could come down, so i did that's when there manager employee stopped me in front of people in the lobby and told me that if i didn't go back to my room he would throw me out, keep in mind i have no i go back to the room and wait after a couple more hours i called and ask if they would at least get me something to wear, and some cigarettes, the manager said he could get some cloths at the shop there but they would be charged to my credit card, i came there to gamble not buy cloths because i sat in a bio-hazard that the cleaning crew missed.they did bring me a pack of cigarettes after a couple hours and charged me $10 for the past couple days i had spent a little over $9, 000 there.and this is how i was treated.if the hotel would have just offered to take care of me instead of threatening to throw me out naked into the street this would not have been a big issue, and even when i talked to the casino host he said it was ridiculous to be treated like that and threatened, And heres the kicker the casino and hotel refuse to do anythig about it, they did offer me a free buffet WOW every week i get free coupons for that
I think there maybe a lawsuit here, , 1.) Extreme and outrageous conduct 2.) Willful misconduct 3.)Intimidation
4.) threat of work place violence


  • Re
    Reebokk Mar 23, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I couldn't agree more. That place is a rip off. Especially the one in Hartford. I've heard story after story from locals on how bad the slots are there. And have witnessed it myself. The comps in free play based on play are a joke. The staff I've found to be very polite and understanding but the place itself stinks - and I don't mean the smoke. If you can't take a bankroll of several thousand dollars in and play penny slots and get more than one or two $20 hits and be broke in 3 hours something is wrong and zero entertainment value whatsoever. It's disgusting!!!

    1 Votes
  • Fr
    Freaky Fry Jul 30, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Being a former copper member that spent over $70k in 2 years with no jackpot or decent incentives (comps, etc) I've realized that this place caters to the minority and travelers. Low betters so you don't realize that your win average is around 12% and that they set their payback percentage to no more than 20% and since most of their games are server based they can alter the payout and overall percentages freely without notifying the player. This is illegal in non Indian casinos but perfectly legal here. I was there for not even an hour on Saturday, July 30, 2016 and lost $500.00 playing penny slot machines. (Yes, penny slots max bet between $2.50-$6.00) This is not the first time that it was so blatant that their machines were being adjusted during game play and the percentages are being dramatically lowered. When I was still a copper club member I lodged a complaint with management on this issue and the type of service I was receiving as a top tier member, they told me that it's all about luck! Excuse me? I then proceeded to tell them the incredibly modest jackpots I won at Blue Chip located just down the road and how lucky I must be that everytime I go there it is much more enjoyable and satisfying! They (Four Winds) offered me some free concert tickets, a few buffets and $100 gift card for my trouble. I told them: I get the players club copper buffet for free, concert tickets for free and I get $250/wk in Freeplay, your offer was a slap in my face and you can shove it up your ###... Avoid this place and go to Blue Chip or one of the other places, both Indian and federally governed that appreciate their customers and their money...

    0 Votes
  • Ju
    JusticeToCasinos Jun 06, 2012

    This casino like many else treat their employees just as bad! After taking a job on the casino floor, an employee was asked to "fill in as a supervisor" in the buffet. The f&b director is one of the worst people person I've ever seen. After working the buffet the employee was told that the supervisor title would be stripped and would have to be a hourly server. The employee uimmediately asked to return to the supervisor position on the casino floor. The director told her to fill out a transfer. Keep in mind the employee never filled out a transfer to the buffet but filling in. After 2 months of waiting for the transfer all current fulltime employees were dismissed stating the positions were eliminated. Before the elimination the casino HR dept advised the employee to speak to the labor board to resolve the issue. The 4 women filed separate lawsuits. The employee referenced in this post was awarded an amount of money April 2011. They refused to pay. The judge issued a$100 per day pennalty for non payment. They have been given several deadlines to pay with the most recent on june 1st 2012. The lawyers waited at the courthouse with there smug looks only to avoid payment once again. If this had been a regular person, he would have had a garnishment or been incarcerated by now. At one point the casino tried stating that the lawsuit was discrimination. Problem with that is the employee is indian too. And it was the casino who advised on labor board contact. This is a big example that is you conduct business in this country you should be held to the same laws as anyone else. You can take everyone "US" currency then you should follow the laws, or start accepting rocks and quilts as casino currency.

    0 Votes
  • Rx
    rxtweeter May 17, 2011

    This casino is the worst I have ever been to. The pit bosses and dealers act like they work for the Indian mafia. I have never seen employees at a casino that are allowed to be so rude to people. If you ask for anything they will say no. Also, I have never seen a place where blacks and asians can hang out at the tables smoking and not even play. They are allowed to be loud and obnoxious annoying paying patrons and not even playing the games. I would never go back to this place after experiencing this time after time at the Four Winds Casino in New Buffalo Michigan.

    -1 Votes
  • Re
    Really Raw Jul 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    You should have used that $9, 000 to go to school so you could learn how to spell and use correct grammar.

    This has to be a fake post. It is common sense not to go to a lobby in YOUR ROBE. If you had so much money, you should have ordered up your food and cigs from room service. Also, to only have ONE set of clothes for several days at a casino??

    I call BS on this ridiculous story.

    0 Votes

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