Forever 21
reviews and complaints

Forever 21 doesn't support strengthening USA's job economic! Forever21 has outsourced its online customer support service to some overseas place in the Philippines. I've been hung up on twice. Treated unprofessional and unfairly!
I will not support this company Ever again and I advise anyone reading this and those I will make contact with soon, to not give your support and or hard earned money to a company with 4th rate customer service due to overseas uneducated Philippines!

I bought a couple of sweatshirts for my daughter at F21.

One if them has a half zipper in the front.

We got home and she had every intention of keeping it and wearing it so she took the tag off and put it on. Immediately she zipped it and it doesn't zip-it does that thing where you zip up but the zipper doesn't close. So she had to take t right back off and never got to wear it.

So I went to return it and explained that she never got to wear it because the zipper didn't work and the manger said I couldn't return it because the tag was removed.

I understand some try to wear and return but this isn't one of those cases and you can tell by looking at it that it was never worn. We also didn't try to return the other items on the receipt: just the defective item.

So as a customer I walked away having to pay for a defective item that my daughter never even got to wear with an explanation that essentially i am stuck with it because I can't return it.

Never shopping at F21 again. This is inexcusable and shows there is zero customer service.

No manager discretion - just a no and that is not ok because I have to pay/keep an item that was never right. There was no way we would have thought to test a zipper before taking tags off-that should just work. We should be able to trust our purchase or be able to return in the event there is a defect.

By the way I still had the tags and the receipt, but hat didn't matter. Still NO, sorry can't return-really!

I placed an order on February 19 to be sent to my hotel in the US during my vacation. The order arrived late and after that it was delivered to another address. I have written several emails to F21 through their customer service and I have not received a response. I want the refund of my money or the shipment of the merchandise that I bought and I have not received yet.

Order Number:
[protected]

Order Date:
02/19/2018 18:52:51

Tracking Number:
[protected]

Ordered a couple dresses on feb 4th. Were scheduled to arrive on feb 12th. Was feb 18th and still did not arrived called customer service and they said one of their carriers had returned the package for no reason and then ask me if I still want it shipped... Really? I said of course. I needed the dresses in a couple days for an event, so asked them if could express ship it as was a mistake on their part. They refused and even said that all they could do is waive the reshipping fee.. Seriously? They are doing me a favor by shipping me what I bought (not my problem that their carrier returned it to them)? Would not accept their mistake and were very rude.

On 2/16/2018 around 7ish pm my daughter and I went to forever21 at the rockaway mall location. My daughter (14 years old) needed to try on a pair of pumps. The pair of pumps had a black string that prevented one from trying it on. I took the pair of pumps to the cashier and asked to cut the string to try on. Cashier refused to cut the string and told me to buy the pair first and then she'll cut the string. After I refused to buy shoes that I did not even know what size would fit best for my daughter since she was not allowed to try on the shoes the cashier called me an [censor]... I did not buy anything for this location. I will never buy again from forever 21. Zero tolerance for rude employees.

I am absolutely disappointed in the service. I recently had gotten a gift card for forever 21 and I ordered online a few things and put my NEW address. I was on the phone with someone to help me with the process, and I thought he helped. I get a email saying that my shipment is going to my old address and the delivery company not forever 21 helped me and I lost it. Forever 21 said that I couldn't get a refund, store credit, or a reshipment. That is disgusting and annoying.

FOREVER21-the worst corporate I have ever dealt with - lack of business ethics, integrity and truthfulness. What a disgusting!
Brief story: I ordered 6 items from Forever21 before Christmas. When they arrived, I found one of them was totally different from the pictures and from the descriptions posted on the website. So, I wanted to return and the shipping cost should be on Forever21 because it's not my fault. Once the issue was sent to them, they asked me to send the pictures of the items and explanations. I did show the pictures of the real items plus the pictures on the website and explained about the descriptions they have on the website. On the day I submitted the pictures, I re-looked the descriptions on the website again on January 17th to make sure that I didn't overlook anything and I found that the descriptions were the same as what I saw in December- the time I ordered. After submitting everything they requested, they disappeared for a week, then, they got back to the website, edited the word to make it right and came back to the customer (me) and said they already mentioned about it!

Sorry, I have a captured screen of the descriptions on website before you edited/added that statement- an evidence to show the world that Forever21 is unethical! I don't know what's behind your thinking process. Where do you get the idea of this disgusting behavior from? Its easy to just throw away this deceiving product, but I hate such business behavior which I found it unprofessional and unethical! I would definitely ban this corporate and will spread this issue.

I ordered 2 T-shirts (Christmas gifts) on Cyber Monday 2016 for family. I thought for sure it would be here by the middle of December. Fine, I have finally receive the shirts. I never expected to get the clothes with the most terrible and cheapest quality I have ever seen. Rough materials as if they used potato bags for sewing. And they sell it at a ridiculous price!

There's an ongoing sale in F21 PH. I was enticed by a jogger pants since it is very fashionable and cheap at the same time. The tag price says that it's Php 299 only. So I grabbed it. But upon the checkout, the cashier told me that the item is actually sold at Php 499 (which is Php 200 pricier). I brought up that the tag price says it's Php 299 only and there's a law that says that I should pay for what is in the price tag. They refused to give me the pants for Php 299 since they claimed that it was mistakenly labeled. I was very disappointed since I have a knowledge about the price tag law but they still did not give me the pants for the price that it is initially sold. I just left the cashier with disappointment. I believe that they actually go against the law and I would like to file a formal complaint.

Today, I was in your store 4 people were in front of me I waited 45 minutes in line, you had 3 people on the floor when the person asked for help, no one came, when it was my turn I was to buy one get one free not the cashier new are your supervisor new, I had to wait another 20 minutes for them to figure out how to do this I had to tell them, they were to buss on their cell phones, these are the people u have running your company, no wonder stores go out of bussiness it's the people u hire, how much bussiness do u think u lost by making us wait, u r location is in the mall do u no how many stories their are, I will never go in their again, and I will tell everyone how you do not have the coustomer feeling, Jacksonville nc

TO WHOM IT MAY CONCERN:
I'd like to file a complaint and here's what's happened.

I wanted to get in contact with you to let you know that the service provided by your assistant manager at the Town Center Kennesaw Georgia store is one of the rudest customer service employees I've ever met. I went in trying to exchange shoes that were too big and all she did was talk down to me and tell me that I should have known my shoe size which I then took off the shoes I'm wearing to show her that my size is 8 which is also what I ordered. Precedes to help me by telling me she's not the one who makes the shoes this whole time she doesn't touch her computer she doesn't bother asking another co-worker they were at least 8 other people there. So I left with the shoes that were too big after wasting about the same amount of gas as the shoes would have cost at full price.

I then get home and proceeded to try and call your toll free customer service line. I do this leave my number expecting a call back and no one calls back. So I call again wait 30 minutes a person answers and then hangs up on me. This happened twice. As well as that the toll free number informed me of live chat on your website which is not there I followed the instructions given by the automated voice to find it and I could not find your live chat I Googled Forever 21 live chat and it wasn't there.

Needless to say I still have the shoes that are too large and yet somehow size 8. I still haven't gotten any customer service from any employee I've attempted to contact weather in store on the phone or online and I am a relatively regular customer at the store.

I find this absolutely ridiculous and suggest you rethink the system of the how things are done. And also consider finding a new assistant manager for the store in Town Center mall in Kennesaw Georgia. I am far from satisfied as a customer and feel belittled as a person because of your employee.

I expect a follow up email AT LEAST. A follow-up call would honestly be more professional. I'm appalled at how business is done here

I placed an order from Forever 21's cyber Monday sale (the items were on sale with free shipping). I received the order and one of the items is the wrong thing (I was sent a shirt instead of the dress I ordered. When I called Forever 21 customer service, they said I can return the item (which is not what I ordered anyway) and get a refund (of an item I never received), but they will not send me what I actually ordered. Instead, I can reorder it without the sale price or free shipping. Since this was Forever 21's error, I cannot believe that their policy is to not honor the transaction that I made in good faith. Instead they expect me to pay full price plus shipping for the item I should have received if not for the stupidity of their warehouse employee.

I have been waiting over 3 months for a refund for merchandise I returned to this company. I paid money to ship the merchandise following the address & instructions I was given. First I was told they never received it. When USPS tracking confirmed that was a lie, they finally told me the credit was processing & to wait 4 weeks. 4 weeks later when no refund appeared I was told there was an "error" processing the refund. Two months later I am being told them exact same thing every time I call. I have had 2 "supervisors" do nothing & refuse to call me back as they promise (Ian & Riann). I have a "manager" (Joan) refusing to call or email back as she has promised. I have been lied to, ignored, misinformed and misled by this company for months.I follow-up about my refund every 24-48 hours as directed & I am given lie after lie about why they can't process my refund yet. I am so disgusted with this company & their horrible customer service. I have wasted hours and hours trying to resolve his problem & I have finally been advised to sue them in small claims court for my refund & the damages incurred since then. How foolish that a simple return will cost them so much more money in the end. I honestly can't believe what I have endured from this company for so long.

I called up to Forever21 and was rudely greeted by manager Ashley McCoy. Before I could finish asking McCoy a question she would rush to answer me. Then she hung up the phone so I called back to get corporate number and she hands the phone to another young lady Amber, who gave me the wrong number. This was very inappropriate and shall be handled accordingly.

I returned a product they received on 10-31 & still have not received credit for it 11-29. They are telling me it's because they are working with other companies to sell some of their products & its the company they are working with that hasn't refunded my money yet. They tell me everytime I call that they will call the other company. First of all I paid FOREVER 21 & they are responsible for the return not another company they choose to deal with.
I shop a lot on line & in store. I will NEVER purchase anything again! This is the worse customer service I have ever dealt with. I will be notifying my bank $ every site I can file complaints against this company.

wtf was it?
I bought a dress 35 dollars worth. Paid for it and my bank account showed that they charged 50 dollars instead.
I immediately called them and asked why the hell they did it. They said that while I was purchasing the dress its price changed.
Oh really? How convenient? But what do I have to do with this? I am absolutely sure that you're not allowed to do it.

I bought around 4 orders through the website since I used the quick view to add the items to bag so I couldn't see if the items were final sale or not. On the order confirmation did not show it too. Then these items all marked final sale and they do not let me to return it. Try to talk to their customer service. Bad Customer service. Forever 21 should change their return policy. It's not fair at all. Now i have to keep a lot of clothes do not fit me...

My daughter purchased a shirt on October 26th 2017, paid cash for it totaling $13.90. Yesterday she returned the shirt that simply did not fit as desired. I waited in the car because she had the receipt and the shirt was under worn with tags still attached.
These are the facts up to the point of my seriously dissatisfied exchange with Forever 21's "return policy".
If this is not your policy then I will anticipate some semblance of care in order to make sure this doesn't happen with anybody else. Your cashier at Forever 21 Tustin Marketplace 2856 El Camino Real Tustin California 92782 cashier number 2131525 Larissa, told my 15 year old daughter that she needed someone with a valid ID in order to give her the cash that she paid back. Otherwise it would be an in store credit. My daughter didn't need or want an in store credit, she wanted the cash back. My daughter had to come back out to the car, explaining this to me and have me come inside to, not only show my ID, but Larissa entered all info from it and asked if it was all correct.
I don't have time for this type of inconvenience, I run several businesses and my time away from the phone is removed by your company policy. I personally think this policy is ridiculous and consumes more time than is necessary for me, my daughter and your cashier. Please explain to me why if I pay cash for something I have to show my ID in order to get the cash returned? I'm demanding compensation for my time and the inconvenience of this all until you change your policy I will continue because both girls spend an awful lot of money at Forever 21 throughout the year and I think this is ridiculous once again.

Earlier tonight, I asked an employee (Tanya) in the East Hanover store to help me reach a dress in medium and large (better safe than sorry - I'm generally a medium). When she got the medium down, I asked her for a small as well, because the medium looked larger than I expected it to be. She pointedly looked up and down at my body and said you look like you're at least a medium, in a pretty nasty way.

Please speak with her so that other customers don't get treated this way.

I'm not that heavy (135) and she made me feel like crap. I was in baggy clothes, which might have given her that impression. However, I wear those items so that I am not sexually harassed at work.

I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can't help but submit this letter of complaint hoping for a fast and adequate resolution.

On date I purchased a romper and upon trying at home, the size didn't fit me at all. On date…. I returned the item and was waiting for my refund but instead I received an email that the money will not be refunded as the jumpsuit was worn before.
Pease note that the jumpsuit was mailed to you unwashed, undamaged, unworn and with all tags attached. As it was in Large size and did not fit me and unfortunately you didn't have X Large size from it. I Originally went to the store and tried to return it and the lady said that they don't accept a return in the store for more than a specific amount of money.
I have been in contact with your customer service for the last 2 weeks arguing about the jumpsuit that it has deodorant marks on it. And that I need to contact the warehouse to request my refund. I contacted them three times each time I had been told that they will contact me in three days, last time it was a supervisor and she said that she will call me on Tuesday 10/24/2017 as I was talking to her on 10/21/2017 but did not get any reply from your end.
I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in an urgent action.

I request from you to arrange immediately for a full refund.
I trust that you will take the necessary precautions to prevent such incidents in the future.
My order number is [protected] and was ordered on9/14/17.

Awaiting for your prompt reply
Engy Fam
Phone [protected]