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Ford Motor Companyservice performed by ford dealership at yuba city, ca

1
A Aug 16, 2018

Hello, my name is Amarjit Singh. I have 2014 Ford Escape. On 8/8/2018 I went for my oil change and coolant recall service. I dropped my vehicle in the morning and picked up later in the evening. That time it was fine. On 8/9/2018 when I was driving to work, message appeared "coolantlow". I called them and they said there might be a bubble built and it will be fine. So I stopped worrying. On Saturday I decided to take my car to them and same messages appeared. But this time I couldn't driver. Car started to shake. It was scary for me. I went there and asked if they have towing service and can get my car to look/check. and they said it's Saturday nothing can be done. If I want service I need to bring my car before 3pm. I couldn't find towing. I left my info and asked them to call me so I can discuss what have happened. I went home and called a friend. Upon opening the hood, I discover they never put coolant. I was very disappointed. This is not their first mistake. Last time they left lights running and battery drained. They blamed on me that I left them on. I question that they never check? Before that when I went for oil change they forgot to change the filter. At that time when they brought car to me for pick up I asked why there is filter on my dashboard and they said oops we forgot.
This is dealership. How can I trust them? Every time there is something. I leave my car for whole day and they still can't do it right. According to them their best worked on my car. If this is best I don't know what is bad.
Someone should be contacting me. But not once their managers or anyone called. Not single time. Even as of this day.
I am writing this hopefully someone will care and will contact.
I always owned a ford but now you have lost me and my friends as a customer.

Amarjit Singh

service performed by ford dealership at yuba city, ca
service performed by ford dealership at yuba city, ca
service performed by ford dealership at yuba city, ca
service performed by ford dealership at yuba city, ca

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