Ford
reviews and complaints

I brought my '07 E-350 in for repairs on 12/20/10 and was told that I needed my EGR valve replaced, so I authorized the repair. I picked the van up and drove 10 miles down the road and had the same problems that I brought it in for (lack of power and rough idle), I was then told that I needed an EBP sensor and a Back Pressure Tube, so I once again authorized the repair, and once again I drove 10 miles down the road and still had the same problems. I had to be 400 miles away in Arkansas the next day, so the dealership told me to take it to a dealership in Arkansas and let them know the diagnoses. The dealership in Arkansas said that it would be at least 4 hrs. labor (at $99.00 an hr.) to diagnose the problem, so I took it to a mechanic friend of mine and he diagnosed it as a clogged converter, problem solved. Hillcrest Ford refuses to reimburse me the $1, 014.15 that it charged me for the misdiagnoses and Ford Customer Services (what a joke!) refuses to help.

Tried to resolve an issue concerning a recall that was supposed to have been done in 2007 by COLLIER FORD OF REO IN according to Fords records. The recall number is 06s45 (door latches freeze), been having recurring problems. Had vehicle inspected on Jan 21, 2011 by Champion Ford of Owensboro, Ky they had found that the recall has not been done at all. I even have documentation that it was inspected by Champion Ford. Ford refuses to open recall to have the correction made. They stated that it is now the owner's expense because they said it was done in 2007 already by Collier Ford. Collier Ford is currently out of business. No recall 06s45 was never performed at all on this vehicle 05 Ford Freestyle. I am wanting this recall done immediately without any expense to me. I just purchased the vehicle in April 2007 and no letter was sent to have a recall done on the vehicle. In fact the original recall was issued in Oct 2006.

I bought a car from this dealership. They accepted my offer and took a deposit. I got a call from the sales person the next day telling me I better get there quick and have the money or the manager was going to sell the car a had money down on to someone else willing to pay more. I had asked them to look into a potential issue with the alignment, and when I got there they told me I better take it as is or they would sell the car to the other guy.

In the end I walked away, I would not do business with a dealership like this. Superior Ford is the worst dealership in Minneapolis. I have bought a Ford from Bloomington since. I almost didn't buy a Ford because of Superior. I think Ford would be doing themselves a favor if they pulled there franchise. The General Manager is a dirtbag car salesman who gives all car sales people a bad name.

Do yourself a favor and buy from one of the good dealers in MN and stay clear of Superior. They will use ever dirty car sales trick to rip you off if possible. They tried with me.

I bought the truck new, 2008 F350 diesel, the water in fuel light would come on all the time, I would keep draining it and when I took it in to have it checked they found no problems, I kept in serviced and changed out the fuel filters. The last time I changed the fuel filter the light quit coming on, with 8000 miles on the fuel filter the truck quit... Now they say it needs a new fuel system over$8000. and they will not fix it because it has to much water in the fuel and that is maintenance. What can we do?

I purchased a new 2010 Ford Fusion based on previous good reviews and such. I couldn't have made a bigger mistake as the quality of this car is ridiculously poor. My FM Radio doesn't even work for crying out loud! Can you believe that. The radio doesn't work properly and Ford won't evewn fix that?!? Furthermore, the hub caps rattle and are constanly loose, again Ford will not fix it. DON"T BUY A FORD! THE so-called quality improvemnts are NOT TRUE!

On 5/31/2010, I had the rear blend door motor replaced, due to, it was making a clicking noise. Malcolm - cunningham charged me $623.97 parts and labor for this service. It did fix the problem at that time. On around 11/15/2010, I started to hear the same clicking sound, I had heard before. I called malcolm - cunningham, at that time, and was told to bring back my explorer, and they would look at it. Unfortunatly, I was not able to bring my vehicle in until today, 01/17/2011. They looked at my explorer, and, told me that it was the same problem that I had had before. The rear blend door motor is the problem. The service adviser told me that I had driven over 13, 000 miles since it was first repaired, and that, it was no longer under warrenty. He told me he would give me a discount on parts and labor. He said they could fix it for, around, $450.00. I declined. I think that the work that I had done originally, was not of good quality. The original blend door motor, lasted for 8 years, and, the replacement motor lasted for 7 months. Something is not right with this. I have been a loyal ford customer for the last 20 years. But, if this is the way I am to be treated, when I have work done on my vehicle. I am going to have to look at going to g m, or to some import vehicle. I had been happy before, but, this really stinks. Orig. Inv. # c90891 5/31/2010 new inv. # c03237 01/17/2011

I bought a new 2002 Focus from a Peninsula dealership with the standard 3-year warranty, plus a 6-year “bumper-to-bumper” warranty for an extra $, 1200. Upon delivery, I complained of a burnt oil smell inside the car. I was told it was “normal, ” and it would go away in time. Upon the first oil change, I again complained about the oil smell, and was again given the “its normal” response. Next oil change, same story. I switched to a Concord dealership. Made the same complaint; got the same response. In 2006, I had a broken power window; Ford refused to cover under warranty, until I screamed, literally.

At the oil change just after the 6-year bumper-to-bumper warranty expired, I am told the car has a leaky value cover gasket, that “it’s a fire hazard, your life’s in danger”, and “it needs to be fixed immediately.” After the $400 fix, surprise, no more burnt oil smell. Ford’s warranties proved to be worthless, and they didn't mind putting my life at risk for that extra $1200 that got from me. In contrast, Buick honored its warranties on my 2005 LeSabre without hesitation after it needed a repair in 2006.

I hear that Ford now has better technology that GM, but what is that worth when Ford does not honor its warrenties, and is willing to put your life at risk for an extra buck.

I purchased a SUV from them on Janaury 2nd. I left my SUV there as a trade but they had to remove my amplifier and subwoofer. Since it was a Sunday they said they didn't have anyone that could do it, but no problem, you can come pick it up early next week. I went to pick it up on the 4th and discovered that they cut the wires to the amp instead of unscrewing it, which makes it useless without proper wiring. When I questioned them, Bob Ramos told me "oh that's how we do it". That response was ridiculous and unacceptable. He continued to blow me off as I got more and more upset. I asked to speak to the General Manager. Well that was just as big of a mistake. Mike Sheridan treated me like I was his teenage daugther. He told me "he would not replace the or pay for it to be installed in my new SUV". I told him I wasn't asking for that, but I need my wires. He told me to "go get me some figures and then we will have something to talk about". He was rude and snide and eventually I started to get hysterical and he threw me out of their delaership, saying that I was "distrubing" their customers. Two of the guys got on each side of me trying to block my tirade with Mike and they picked up my amp and speaker and sat it on the ground outside the door. I couldn't not believe. 2 days ago I spent 22K with you, but today, I'm distrbuting your customers. I am a damn customer. He keep shushing me like I was a kid and zippping his lips in an effort to tell me to be quiet. I soooo wanted to leave my new SUV there and take my old one back. I will NEVER do business with them and I soooo regret ever doing business with them.

I have a 2005 Ford Explorer that I purchased brand new and am very disappointed with the quality of this vehicle. The paint has peeled off the entire roof of the vehicle and it is now rusted through. I was told by the dealership that at 4 years of age the paint was no longer under warranty. I can't believe they can't make paint last longer than 4 years! Now with 98, 000 miles on it the rear end has gone out and the main pulley on the pneumonic balance has cracked into. All this is costing me a bundle. Over the last 25 years my husband and I have only owned Ford Vehicles but this will be the last Ford I ever own. My husband has already bought another new truck and it definitely wasn't a Ford.Shame on you Ford for not making your products last longer than 5 years . As much as vehicles cost they should be made to last longer than 5 years and 98, 000 miles. PS. This SUV was only driven by me to work each day with a round trip of 60 miles.

My drivers side window and passenger side window does not roll down. You can hear the motors going when you press on the button but nothing works. Others seem to have the same issue with both the ford expedition and ford f-150. The issue is said to be failed power window regulators. There is no recall yet but please if you are having this issue call [protected] to file and document a complaint. The more people that do this, the better chances of us getting a recall and receiving reimbursement for fixing this issue. For myself, I am shelling out about $500 to fix both windows so I would love to be able to get this reimbursed.

When my 2003 Ford Explorer had only 70, 000 miles on it, a crack developed on the panel beneath the window on the tailgate. In researching this, I discovered this is a common problem on several year models of Explorers. In fact, even in my own small town, I see one or two Explorers a week with the exact problem I have on mine.

I have contacted Ford Motor Company several times and asked them to repair this at their expense, since it is clearly a design or material flaw, but they refuse. I have just created a page on Facebook for owners of cracked Explorers. My hope is that if enough of us complain, and do so vocally and publically, Ford will decide to do the right thing and repair our vehicles. Here is the link to the page. Please join and feel free to add your input and your own pictures of your Explorer:
http://www.facebook.com/home.php#!/pages/Ford-Explorers-on-Crack/173346832690244

I own a Ford 2006 F-350 6.0 L Powerstroke at 9K miles the truck started having problems. First the starter went down and Paducah Ford gave me problems about repairing the truck in a timely manner. At approx. 50K miles a set of head gaskets, egr cooler, oil cooler and 2 injectors. A year later the truck had a second set of head gaskets, (4) injectors and gen module replaced and within 10K miles injectors down again but this time it broke a pistol and had to have the 3rd set of head gaskets. Now the truck is down again with injector problems and oil in the coolant and looking like a cracked head or blown head gaskets AGAIN!
I have contacted Ford many times and asked for a regional to look at the truck and they say it is over a 100K miles "You own the truck". The problems were documented prior to the warranty and Ford doctored the vehicle till it was out of warranty.
We have owned (10) Ford F Series trucks in the past 15 years which is over $350.00 K and you have lost a customer, your service is deplorable.

In 2009 I had a window regulator replaced in the rear of my 2004 F150 FX4 behind the passenger sea, t this year in June the rear window regulator behind the driver had to be replaced, and now in November the rear passenger regulator has again failed in less that 18 months. in both instances they were replaced under a warranty I bought at Hall Ford in Newport News and paid each time a $100 deductible to have it repaired. I find it unreasonable that a part would fail three time in 17 months and since Ford is the only company that makes the part I can find I have no choice but to get another Ford branded part that I feel will just once again fail on me. There are many complaints on this on not only forums, but the NHTSA has received many reports of this issue. After contacting Ford directly and getting canned responses that there is "no recall" "no programs" and "no warranty". I feel as if there is an issue with either the design of the part or the materials used in the manufacturing of the part that is causing some kind of fault resulting in the failure and ultimately the replacement of the window regulator with a Ford part only of the same design.

I own a 2000 Mercury Villager Estate. The Estate having been the top of the line for that van with all the extra bells and whistles. In ten years besides the normal replacement of brakes, wipers and all the usual mileage check-ups, it has only had the radiator replaced and that I feel was suspect. The catalytic converter went and there are two on this vehicle, front and rear. The replacement parts are around $340.00 each plus labor. After several hours of phone calls and online time spent looking for replacement parts in warehouses, etc. none are to be found! Midas, as well as two other mechanics and several people tried to locate the replacement parts. Seems across the entire country both not to be found. (It is illegal for junk yards to sell used ones good or otherwise. Some or all? of CC have some platinum in their makeup so there was a problem of people discovering that they had been sawed off of their cars during the night.) Then one of the mechanics found one for the rear but not the important front one that was "totally plugged"? And, of course they tell you that both should be replaced together. We were told by the dealers and everyone else that ford no longer manufactures the catalytic converters for that vehicle and it is only ten years old. The car is in great condition and has low miles. Online you can find ones to ship in that are not the original and are not "legal in California" so nobody would install them for me. One person at Midas muffler chain said they used to know someone who made them but not now. Initially the cost would have been $1100.00 with the labor but not all the parts available so the job couldn't be done. Alas, one of the mechanics finds someone who will make the part or so I'm told. But, the front catalytic converter will cost me $2100.00 just for the part! To repair or not? Thanks a lot Ford Mercury. What a royal rip off. The one part on the car that is a major factor in it's running and passing of emissions test. Obviously, I'll never knowingly purchase any Ford or Ford related product again. I would say that I generally don't trust mechanics, but in this case at least the part about not manufacturing the part any longer is true as I called dealers also looking for the parts. Still don't understand why the CA legal issue exits using other than the same exact replacement part as was originally installed. Even more reason to keep availability from the original source. Does this mean that the junkyards are filled with this particular van, or were others able to use the ones available online without problem. Is this a usual problem for this vehicle? None of the dealers had answers for me. Would be interested to know if anyone else has had a similar Ford catalytic converter problem.

My sync has been initiated ( set- up ) several times by Sheehy ford where I bought the vehicle, but it does not work the next day. It will work on the way home.
The Ford company where the vehicle was purchased said that the cell phone was not compatible., but it is capable of setting up the phone and service systems, but unable to maintain the system.

we were just notified on Wednesday October 20, 2010 at 8:30 PM of being delinquent on our account by one of your customer service representative. This has been a lack of communication on your part. On Wednesday October 20, 2010 between 8:00 and 8:30 PM your customer service representative contacted my parent first then she proceeded to contact my in-laws and after that she called my wife. In contacting both my parent and my in-laws this individual broke two rules. First of all both set of parents are on the no call list and the second was the breach of contract of the privacy act in doing so I have been notified and asked to make a class action suit against GE Money Bank by my state representatives. In addition, when your representative spoke to my wife that evening she stated that we were two month behind and we owed $111.00 my wife stated she would have to talk to me first before doing anything. The next day I was checking my e-mails and for the first time I had something in my in-box from your company stating I was $49.00 past due there is a big difference between $111.00 and $49.00. I decided to give your company a call and I ended up with a lady whose name was [Lima] she was so hard to understand and she wouldn’t even let me try to get my point across to her. She said she would drop all the late charges because we have not been getting our billing statements from you since March, 2010 she stated that the USPS has been returning the mail stating on it that it was unable to be delivered ……………. You would think someone would try contacting you to see if you happen to move or if there is any other problem, but not even a call that is very sad. The sad thing about all this is that your customer service representative base has been outsourced to India we need to get these jobs back into the United States and yes your representative even conformed it when I told her I had her on GPS tracking.
With my understanding the due date for our account was on the 16th of every month and this coincides with my paperwork from July 2009. Now your customer service representative was telling me it is now has been changed to the 8th of each month. Since we had not been using our card for almost a year and our payment is $34.00 per month and we were paying directly through the bank through bill pay we had not had any type of problem. Even with the new credit card laws that were signed in on May 22, 2010 by President Barack Obama we have not received anything from GE Money Bank about any type of notification about any changes. I'm finding out it is easier to send a complaint into GEMB headquarters instead of talking to someone on the phone who is in a different country than you are.

I wanted to purchase a 2010 Ford Focus. Instead I was taken to a 2008 Focus. When I was signing the paperwork I was told it was a 2008 Focus. I let that go. I pointed out that the car had a long scratch on it and found out the CD player does not eject CD's. I was told they would replace it when I moved to MI. When I arrived in MI the CD player had NOT been ordered and sent to Village Ford as expected. I went to Village Ford to have the CD player installed. The manager HAD NEVER ORDERED the CD player. As a matter of fact the warranty information was not put into the computer so now Village Ford wants me to pay $200 up front because they fear Loganville Ford will not pay them. Nothing has been done to the vehicle since I purchased it and it's Pre-Owned Certified and they are not honoring the warranty. I will drive this vehicle back to them and drop it off and they can keep it. Someone needs to contact me ASAP. [protected]@yahoo.com

I've been taking my Mark LT into the dealership for the past year while still under factory warranty for the same problem. It's been in 5 times at 3 different dealerships with the problem unable to be solved. Amazingly now that my warranty is 3k over warranty, they have now found the problem which I originally told them was the problem. So now they want me to pay for the repairs and not cover it under warranty. So I contacted Ford Consumer Services and informed them about my concerns, and they are not willing to cover the repairs under warranty even though the problem started and were not fixed under the factory warranty period. I guess it's time for me and my family to start looking for another more honorable brand to start buying. The only question left is Chevy or Honda.

Last week I found a screw in one of the tyres, it was removed by a Tyre Centre, they tried to fix it, but the hole was at a very difficult place, side wall of tyre.

The only solution is to replace it with a whole new tyre.

I don’t have a problem with that, because accidents happen, but do you think I can find the same tyre again, impossible.

You can’t even put a tube in the tyre, because it’s not recommended for low profile tyres, it will burst if it gets to warm.

The problem I know got with Ford is that why do they put tyres on a car that you can’t find anywhere in South Africa.

I can’t even put the spare wheel on the car, because it’s a total different make and size.

At the moment I can’t use my so called new car, the only why to sort this problem is to put new tyres on the whole car, which will cost me at least R3500.

This is totally ridiculous.

I’m very disappointed in Ford.

Tiger Wheel & Tyre is the only company that sells Hankook in South Africa, they’ll help me, but with a total different Hankook tyre.

Tyre Details:

195/50/R15 – Hankook Ventus S1 Evo.

Spare Wheel:

175/65/R14 – Continental Contact 3

Car Details:

2010 Ford Fiesta 1.4i Trend

Current Mileage: 2500km

Bought: 21st Jul ‘10