The complaint has been investigated and
resolved to the customer's satisfactionResolved Force Factor — Auto-Ship Program Scam
resolved to the customer's satisfaction
Force Factor's free trial is a RIP OFF. While the product may work the cost at the end is NOT worth it. Basically, you sign-up to receive a free bottle and you only pay for shipping & handling. Sounds pretty sweet right? That's what I thought. Fourteen days after you get your first free bottle, you'll be billed $74.99 because of their "Auto Ship" program. In short, Auto Ship means because they have your credit number they "assume" you want more of their product so they keep sending more of it and charging you monthly for it. When you call to tell them that you did not intend on ordering past the free bottle they ask "Did you read the Terms and Conditions?" Don't let this question make you feel stupid because the terms and conditions are hidden. You actually have to scroll very far down a page to find an obscure terms link. If you are fortunate enough to find this hidden link you will be led to a page that has about 7 pages of text written in 6 font. This page can best be described as a nightmare. There are 20 different terms and conditions that seem as long as the book of Genesis. Obviously, this is the companies way of billing people "legally" (yes I'm using this term in the loose and technical sense). When the bottle you never wanted arrives to your house, you have to mail it back using your own money to pay shipping and handling fees and they promise to provide a refund. I don't know if they will follow through on this promise but I'm DEFINITELY sending the bottle back and NEVER purchasing this product online. If you absolutely can't live without Force Factor my suggestion is to get it from your local GNC Store. I have lost total respect for Force Factor.