Folica
Reviews and Complaints

Folica is a real mess. Their customer service is just terrible, and they don't seem to care about their customers at all. I had a really bad experience with them recently when I placed an order on their website. They added a bunch of extra items to my order without my permission, and when I tried to contact them to fix the issue, they were completely unresponsive.

To make matters worse, when I finally did get in touch with someone at Folica, they were incredibly rude and unhelpful. They didn't seem to care at all about my concerns, and they even sent me a spam email as revenge for complaining about their service. It was really frustrating and unprofessional.

I've since filed several complaints with the Better Business Bureau, but I don't know if anything will come of it. All I know is that I'll never be shopping at Folica again. Their terrible customer service and shady business practices are just not worth the hassle. If you're looking for a reliable and trustworthy online retailer, I'd recommend looking elsewhere.

So, I ordered from Folica back in January of 2017 and it's now the end of March and I still haven't received my order. I'm pretty upset about it, especially since they already charged me $164.80 for it. I've tried calling and emailing them several times, but haven't gotten any response. I don't think I'll be recommending this place to anyone.

I had a really bad experience with Folica.com. I bought a Sedu hair straightener, but it was defective. When I tried to return it, they charged me $125.90 without my permission! They kept my money for days, even though they weren't supposed to charge me more than $9.95. The customer service agents were really rude and didn't help me at all. Even the supervisor was unhelpful. I'm really disappointed and I would never buy from Folica.com again.

I gotta say, I had a pretty bad experience with Folica. I was really excited to get my hands on a GHD Professional 1" Styler, but man, was I disappointed. I ended up having to return it not once, not twice, not even three times, but FOUR times. And every single time, the darn thing was still defective. It was a real bummer, let me tell you.

But what really got me was when I tried to get a refund. I mean, come on, I think it's pretty reasonable to expect a working product when you spend $200 on something, right? But nope, Folica wasn't having it. They refused to give me a refund, even though the product was clearly faulty. And when I tried to talk to customer service about it, it was like talking to a brick wall. They just kept giving me the same old scripted response, over and over again.

So now I'm stuck with this stupid, broken styler, and I'm out $200. It's a real shame, because I was really looking forward to using it. But I guess that's what I get for ordering from Folica. I definitely won't be making that mistake again.

I'm a stylist and I gotta say, I was a big fan of Sedu. I bought one of their flat irons back in September of 2016 and I was loving it. But then, come December of that same year, it just stopped working. I was so bummed out. I finally sent it back to Folica to get it replaced in February of 2017, and I was so excited to get it back. But then, just a few short weeks later in March, it stopped working again! I was so frustrated. I tried to get my money back, but it seems like the company has shut down or something. I just want my money back, you know? It's a bummer because I really loved that flat iron.

So, I was trying to cancel my order from Folica, but it was a bit of a hassle. I reached out to someone on their Facebook page, and she said she'd pass along my request to cancel. But, despite that, I still ended up getting my stuff. I guess I should count myself lucky, based on some of the other reviews I've read. Now, I'm just hoping that the products actually work. If you're having trouble getting in touch with Folica, maybe try reaching out to them on Facebook. Good luck to everyone else out there!

My experience with Folica was a complete disaster. I was planning a ladies' charity luncheon and needed 45 of a specific item that was in stock on their website. I placed my order a month in advance and used my no limit AmEx to make sure everything went smoothly. However, as the event drew closer, I became concerned that I hadn't received any shipping information. I decided to email Folica to inquire about my order's status, but I never received a response.

Frustrated, I called their customer service line and was told that my order had been cancelled because it was "too big." I was shocked and confused. My credit card had no issues, so why was my order cancelled? The representative couldn't give me a clear answer and simply repeated that it was "too big." I asked if they could expedite the shipping since I was running out of time, but they refused to pay for it. After some back and forth, I agreed to pay for the expedited shipping myself, but then I was told that they were out of the item I needed.

I was left with nothing just four days before my event. I was absolutely livid. I had put my trust in Folica and they had let me down. It was the worst online shopping experience I had ever had. I would never recommend Folica to anyone and will never shop with them again.

This website is not good. I used to buy from them a long time ago and it was fine, but this time I put in an order on March 10th and got a confirmation email. They charged my card that day, but after 3 days I still didn't get any info about shipping. I went online to check and there was no record of my order, and they had given my money back. I sent them 3 emails asking what happened but they didn't answer me. Don't use this website, they don't do business well. At least I got my money back but I was worried they would charge me again if I bought the thing somewhere else and then I would have to return it and it would be a big problem.

So, I ordered this one thing from Folica like a week and a half ago. And let me tell you, it's been a real hassle. I keep getting these notifications saying that my package will arrive in just a couple more days. But it's like, come on, man. It was supposed to be here on the 11th, then they said the 12th, then the 16th, and now they're telling me it won't be here until the 18th. I mean, seriously? If it actually shows up on the 18th, I'll be shocked.

Honestly, I could have just gone to the store where they make this thing and been back home by now. It's ridiculous. I don't think I'll ever order anything online again. I mean, don't get me wrong, I love the convenience of shopping from my couch, but not if it means waiting several weeks to a month to actually get the thing I ordered.

And thank goodness I didn't pay for the fastest shipping option. Expedited my foot. And don't even think about going with their standard option either. Thank God I didn't pick that one. Ugh, what a mess. So, if you're thinking about ordering something from Folica, I'd say don't bother unless you're okay with waiting forever to actually get it.

I've been shopping at Folica for years and never had any issues until recently. I decided to try out a hair treatment that cost me a whopping $42! Unfortunately, I wasn't happy with the results and decided to return it. However, when I called to inquire about my refund, I was told that since I had opened the product, I could only receive a store credit. What a bummer! I mean, how am I supposed to know if a product works for me if I don't try it out first? It seems like Folica doesn't stand by the products they sell, which is a shame.

To make matters worse, I never received any communication from Folica about the store credit. If I hadn't called to follow up, I would have had no idea that I was issued a store credit instead of a refund. This lack of communication is unacceptable and left me feeling frustrated and disappointed.

Overall, I don't think I'll be shopping at Folica again. I'd much rather spend my money at Sephora, where I know I'll receive great customer service and a hassle-free return policy. So if you're thinking about shopping at Folica, I'd advise you to think twice and consider other options.