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This is Salman Khizar, my suit case was lost while travelling to Entebbe from Dubai on fly Dubai flight FZ619 on 4th of Mar 2017. As per the Fly Dubai policy i am supposed to receive a compensation for a sum USD 50 per day of delay. My flight landed on the 4th and my luggage arrived on the 7th of Mar which makes 4 days. I was not able to collect my luggage on the 7th of Mar as i had to fly to Congo on 6th of Mar and the bag arrived a day later which caused a lot of inconvenience for me. Moreover, the flydubai official (Jhon Kaleebu)present at Entebbe airport was very rude and not helpuful at all. Despite of sending several emails he did not bother to reply.I also expected a message from him in case my bag was found since i left my email with him but it didnt happen and i had to contact ENHAS for that information. On Asking for the compensation he said you are not entitled to any which is contrary to flyfubai policy. Will be looking forward to a suitable reply from yourside. Regards ([protected]@gmail.com)
