Floraindia.comGifts undelivered but payment taken

S
This review was posted by
a verified customer
Verified customer
Review updated:

Dear Sir,

I, Suzy Williams, would like to bring to your notice the unacceptable experience and total negligence of service that I have faced with the online florist company FLORAINDIA.COM situated in New Delhi, Noida.

I had purchased a bouquet of flowers and dry fruits worth Rs.1200 on 12/2/2008 with my Credit Card transacted by Verisign on the company's website through the order no : EK4218. The company guaranteed same day delivery and the date of the delivery of my gifts was on 14/2/2008 to a friend in New Delhi. And this started a journey of nightmare.
My gifts were not delivered on 14/2/2008 and the I had made several phone calls to the company's customer helpline numbers : +91 93.5055.1301
+91 93.5029.9802 but there was NO RESPONSE. I had also emailed them on : [protected]@floraindia.com expressing my grievances but there has been no response till date. Atlast on 15/2/2008 I got through to speak to a lady called POOJA on the customer helpline number. She seemed too busy even to note down my request and informed me that she would get back to me with the delivery status within "AN HOUR's TIME".. Unfortunately, that "HOUR" never came.
I had called my friend today 16/2/2008 and got the confirmation that the delivery has NOT been done yet. But the strangest thing is, the company has confirmed the online order tracking as DELIVERED. I am pasting the exact information they have pasted in their website under my order report :

Details Product Details

Order No: EK4218
Delivery Date: 14-Feb-08

ID Item Price Qty
FIF040 Heartbeat 325.00 1
FID003 Assorted Dry Fruits 920.00 1

Delivery Address:
Moumali Dutta, B-121 , New Ashok Nagar, New Delhi, Delhi, India, 96

Payment Status : Received Order Status : Delivered

As I am unsuccesful in contacting them, I request you to advise me how to get compensated for this terrible service they have offered even after claiming to be one of the best online florists.

Please assist me so that customers like me do not get cheated by these types of companies who not only rob us of our money but also play with human emotions and sentiments.

Awaiting an early response from your end.

Thanking you,
Yours truly

Suzy Williams

Responses

  • Sh
    Shilpa May 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi,

    I have a similar kind of experience with floraindia.com. I have been trying to chase my order since Feb 12th, 2008, without any success.

    I have received an email confirmation from POOJA saying that my money will be credit, which has not happened till date and they never reply to emails and bluntly disconnect the calls, when they know its a complaint.

    I'll still trying to find out, who can actually help sort issues with this disgusting company.

    Thanks,
    Shilpa

    0 Votes
  • Ta
    Tarun May 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Very similar experience with FLORAINDIA.com order num EB2074. We selected FLORAINDIA.com after a good analysis of the agents who could deliver. But it was a complete failure.

    We had ordered flowers for the Mother's day event on May 11, 2008. There was no message from FLORAINDIA.com and no flowers were delivered on the mother's day.

    The flowers were delivered 2 days aftrer Mother's day event.

    Terrible service!

    0 Votes
  • Sh
    shopping Aug 21, 2008

    Try http://www.indiafloristonline.com http://www.globalflowerdelivery.com http://www.flowerstochennai.com http://www.flowersfloristsgifts.com they are very good

    0 Votes
  • Su
    sunanda Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    http://www.allindiaflorist.com
    http://www.allindiaflowers.com
    http://www.aflowersgift.com
    http://www.sendflowerstomumbai.com

    0 Votes
  • Su
    sunanda Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    http://www.sendflowerindia.com
    http://www.sendflowerstobangalore.com
    http://www.sendflowerstohyderabad.com
    http://www.sendflowerstochennai.com
    http://www.valentinesdayflowersindia.com/

    0 Votes
  • Su
    subajanazx Sep 12, 2008

    Send flowers, Gifts, cakes and many more items for all occasions
    in Delhi, Noida, Foridabad, Gurgoan and Gaziazbad, Same day delivery
    is possible.visit-www.delhionlinegifts.com

    0 Votes
  • Sh
    Shuba Oct 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had a bad experience with FLORAINDIA very recently. They are disgusting not even to respond to repeated queries.
    I ordered a particular type of sweet to be delivered to Bangalore address but they sent the wrong item, and guess what - the packaging was ripped open and some sweets were missing, and not at all fresh and very old. I emailed them a third time asking for a refund and they have not responded. Its the same lady Pooja who emailed me as well.
    Where can we complain about them ? Is there some place where we can complain about the way they are doing business. More and more customers unknowingly should not be trapped by such cheats.

    0 Votes
  • Ww
    www.e-shoesweb.com Oct 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    1. Nike-- Dunk, Shox, Max, James,
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    website: www.e-shoesweb.com

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    0 Votes
  • Mi
    Mike Miller Nov 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Well, I wanted to send some flowers to India and came accross

    http://www.indiafloristdirect.com

    The flowers were delivered on correct date and were absolutly fresh.

    So my vote goes to these people.

    -1 Votes
  • Sh
    shopping Dec 19, 2008

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    0 Votes
  • Ja
    Jay Feb 14, 2009

    never trust any ###ing indian businesses. they are all ### suckers

    0 Votes
  • Ra
    Ram Bansal Aug 07, 2009

    I too have complaint against floraindia. We have finally some how could manage to reach overphone to Ms Pooja Sharma. But she is so busy that she has no time to talk. The purpose of sending 4 cakes at 4 places was to send Rakhis which probably floraindia does not understand. The feed back and complaint written by me to floraindia is given below and floraindia has not even bothered to respond:

    Note:We have been sending cakes to our relatives in India since last 5-6 years. This year also my children has sent cakes and Rakhis at 4 places in India.It has been a very disappointing service this time. We had requested to send required no. of Rakhis along with Cakes and Floraindia confirmed to deliver. However to our surprise they only sent one rakhi with each cake and the quality of cake and rakhi was very bad. If floraindia would have sent a e-mail to us that they will not send required no. of Rakhis we would had made alternative arrangement. It was further disappointing when we kept making overseas calls they kept us on hold for more than 15 minutes 3-4 times and there was no satifactory response. Every time we had to make a call and the response was very poor. The same message I had to repaeat to their 2 persons and it took almost 30 minutes each time on overseas call, they were not at all bothered. This kind of service no one can tolert. Inspite of the fact known to us that floraindia only pay less than 50% money to the service provider we pay high price so that we can get good service. People should be careful to use the floraindia services for sending gifts/cakes etc to their friends and relatives.

    Bansal
    USA

    0 Votes
  • Su
    sursh rao Sep 07, 2009

    Send Flowers to India, Cakes to India, Gifts to India, Chocolates to
    India. Same day Delivery
    visit http://www.orchidsnroses.com
    Send Flowers to India, Cakes to India, Gifts to India, Chocolates to
    India. Same day Delivery
    visit http://www.orchidsnroses.com

    0 Votes
  • Ve
    VENGURLE Nov 05, 2009

    I have a complaint against Flora India. They took the money and did not deliver full order. Pooja Sharma has never bothered to reply to emails when I asked to investigate the matter. Does anyone know how to go lodge formal complaint against this company? Until then spread the word-DO NOT USE FLORA INDIA.

    0 Votes
  • Ro
    robart john Feb 01, 2010

    Send Flowers to India, Cakes to India, Gifts to India, Chocolates toIndia. Same day Delivery
    visit- http://www.lovenwishes.com
    To send Flowers to India
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    To send Gifts to Bangalore
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    0 Votes
  • Vi
    vinay_mat Feb 14, 2010

    Absolute fraudsters.
    I ordered a really expensive bouquet.They sent some cheap road side rotten flowers.
    I ordered a small teddy bear for which they charged me 350 rupees.they sent a third class, road side teddy bear and didn't even bother to remove the price tag which said 84 rupees.
    I ordered a Black forest cake which cost me 750 rupees.The people who received the cake had to throw away everything because of the horrible quality and smell.

    I spent around 2500 rupees and the value of the delivered items is not more than 500 rupees.And the quality is the lowest of the low.
    Over all it made me look like a fool.And completely spoiled the occasion.

    This kind of people should not be let scot free.
    I am a lawyer by profession.
    I am going to start a blog to collect petitions against Floraindia so that we can bring them to justice.
    Will keep posted.

    0 Votes
  • Va
    v ashok Feb 15, 2010

    I, v.Ashok, would like to bring to your notice the unacceptable experience and total negligence of service that I have faced with the online florist company FLORAINDIA.COM situated in banglore.
    I had purchased a bouquet of flowers and one black forest cake worth Rs.1195 on 13/02/2010 with my Credit Card the order no : EK5644 and EK1059. The company guaranteed the delivery on 15/02/2010.at 7o clock in the morning.and till now at the time 2 o clock it is not delivered.I had made several phone calls to the company's customer helpline numbers : +91 93.5055.1301.but there is no response from your company.
    I am pasting the exact information they have pasted in their website under my order report :

    Details Product Details

    Item Details Qty Price (Rs) Applicable Price (Rs)
    (Combo< Price) Amount (Rs)
    FIC007
    Black Forest Mini 1 525 475 475
    FIF143
    Love Posy 1 390 360 360
    FIF040
    Heartbeat 1 390 360 360
    AutoCombo Saving : Rs. 110 Total Rs 1, 195.00


    Ship To:-

    Mr. & Mrs O Vijay Kumar
    Flat No 002 Sai Srikrupa Apartment, Gangamma Temple road Mahadevapura, Banglore, Karnataka, India
    Phone: 9036962153 Bill To:-

    V Ashok
    11-3-34/7 Venkateshwara Colony, Saroor Nagar Road No 15, Hyderabad, Andra Pradesh, India
    Phone: 9849907740

    0 Votes
  • Di
    discoversumit Feb 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    did you lodge or file any complaint in consumer forum for this..?

    0 Votes
  • Sk
    skstar286 May 09, 2010

    I am the recent addition to the complain board for Florainda.com . Another occasion ruined because of them. I placed an order for Mother's Day and as their website claims "SAME DAY DELIVERY" is a total Bull ###! Please save your time and money and do not place orders through them.

    0 Votes
  • As
    ashleyabc May 11, 2010

    Me too, i have been cheated by Floraindia.com on Mothers day. I had placed orders for flowers and dryfruits 10 days ahead of mother's day so that they have enough time to prepare and deliver. They took the payment 2 days ahead of mothers day, and i was happy that the delivery would be sure and on time. My parents waited for the flowers - even cancelled to go out to celebrate the day in order to be at home to receive the flowers. We all expected the delivery to come any hour and waited from 10 AM to 8 PM. Each time the doorbell rang, the hopes ignited. Finally, towards the afternoon, I started making calls - i made a hundred calls at customer helpline number : +91 93.5055.1301. No one ever answered. Today, on the 11th of May, 2 weeks after placing the order, we have no news from Floraindia. WHAT A SHAME ! Playing not only with time and money, but also with the emotions of people !

    Where can we complain about them ? Readers please beware of by such CHEATS. How can we bring them to justice ?

    0 Votes
  • Su
    susmita52 May 29, 2010

    Send Flowers to Kolkata, Flowers Kolkata, Send Flowers Kolkata, Flowers in Kolkata, Florist in Kolkata, Flowers delivery Kolkata, Sending Flowers to Kolkata.

    http://www.flowerskolkata.com

    This site is vary good & useful site

    0 Votes
  • Sr
    Srikanth Reddy2 Jun 24, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Send Flowers to Hyderabad, Flowers Hyderabad, Send Flowers Hyderabad, Flowers in Hyderabad, Florist in Hyderabad, Flowers delivery Hyderabad, Sending Flowers to Hyderabad India

    0 Votes
  • Sa
    sandipzone Aug 19, 2010

    http://floraindiareviews.blogspot.com/

    0 Votes
  • Vh
    vhimanshu13 Aug 21, 2010

    Guys Thanks for posting all this. I was about to use floraindia, but stopped after looking at your concerns, Any way did your problems sorted out ?
    There shuld be some online complaint forum who can get ur money refunded, Has it been done ?I understand this is not just case of money But you shuldnot leave such buggers who gave disappointment on such occasions.

    0 Votes
  • Ma
    Manisha12 Sep 09, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Floraindia is one of the worst sites that I have used! The customer care people are ridiculous and absolutely rude...no care for the customer absolutely!
    I placed an order after verifying the places they deliver to. After 4 days(1 day before delivery!) they call up and tell me that they can not deliver the product and when I question them on this process of not telling in advance they lash out at me instead of being apologetic... Worst part was not them not being able to deliver but the customer care ppl behaving so rudely and in an offhanded manner. I have providing them with ways to do it and all they could say was "it is not possible!!"
    I dont think the company can survive for too long if they keep behaving like this n with this kind of arrogant attitude.

    0 Votes
  • Ba
    Bangalore Online Gifts Nov 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    <URL>www.bangaloreonlinegifts.com</URL> offers same day delivery of gifts, flowers cakes, chocolates, teddy bears & sweets to Bangalore for any occasion likes birthday, wedding, wedding anniversary.

    0 Votes
  • Ba
    Bangalore Online Gifts Nov 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

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    0 Votes
  • Sf
    sfitter Dec 02, 2010

    Just compare the first pic as shown on their website and the second one which was actually delivered, along with a Hand Written personal message (not to mention, misspelled), tell the whole story. I sometimes laugh about this experience with FloraIndia.com. If only there was a way to get back to these frauds...

    P.S. If the images don't appear, the gift that was delivered was total crap and not at all like the one showed on their website.

    0 Votes
  • Su
    Sunil T Jan 03, 2011

    I had very Bad experience with Flora India. I had requested to deliver a gift to one of the cities in Kerala which is listed in their website. This city was listed under 'Same day delivery' catagory. One day after accepting my order, they commented that they cannot deliver the item. My niece was waiting for the gift on her Birthday, but due to this scrap site, she got disappointed. This is the worst online service I have gone through. Please avoid Flora India for any type of deliveries.

    0 Votes
  • Ba
    Bangalore Online Gifts Mar 12, 2011
    This comment was posted by
    a verified customer
    Verified customer

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    0 Votes
  • Ba
    Bangalore Online Gifts Mar 29, 2011
    This comment was posted by
    a verified customer
    Verified customer

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    0 Votes
  • Ma
    madhu555555 Jun 18, 2011

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    Order online to send flowers to Bangalore, Gifts to Bangalore, Cakes to Bangalore. You can also send flowers and gifts to bangalore for different occasions like Birthday, Anniversary, wedding etc. on any desired date or on same day. We have cheap gifts and flowers to select from to send them to Bangalore.

    0 Votes
  • Ka
    Karthikkumar Sep 08, 2011

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    0 Votes
  • Ka
    Karthik489 Sep 20, 2011

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    0 Votes
  • Sr
    Sriee Sep 30, 2011

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    0 Votes
  • Am
    Amit123456978 Feb 14, 2012

    NO SERVICE NO RESPONSE, THEY JUST SPOIL YOUR SPECIAL DAY
    THEY JUST SPOILT MY VALENTINES DAY!!!
    NEVER TRUST THEM!! THEY ARE BIG FRAUD!!! THEY DON’T CARE ABOUT YOUR EMOTIONS AND SENTIMENTS!!!

    I’m writing a complaint to Ministry of Consumer Affairs, Govt. of India and will follow up on this.
    You can also write to them on - [email protected]

    http://fcamin.nic.in
    or
    http://core.nic.in/

    0 Votes
  • Jo
    Johnsu Feb 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I am the next victim to the unacceptable business practice of flora india which claims so much in their unrealistic hypes & promotions. My order was instructed to be delivered on Feb 14th and the same wasnt done even on 15th. I am still awaiting for their delivery, flora india has totally ruined my valentine's day instead of gifting me one!

    0 Votes
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  • Pr
    PriyankN Feb 14, 2013

    I ordered a Cake, Teddy and heart shaped flowers from floralindia with order no: JK6495. The actual bouquet was totally different and very ordinary as compared to the heart shaped arrangement I ordered. In fact there was no heart shaped arrangement at all and no additional decorations. Was disappointed to find out that the flowers were old and withered and some were broken. Instead of 40 there were only 35 roses out of which 5 were broken.The teddy was replaced with another one with a Happy Birthday on it. Happy Birthday on Valentine’s day, grrrr.. How stupid can it get. The cake was not decorated like in the image, thankfully it was the same flavor though. Very disappointed with floral India. Will never use it ever again. Will surely recommend people to avoid it.

    Have uploaded the pics of the actual bouquet and the one I ordered, can anyone find any similarity between them? Also observe the withered roses which are days old.

    0 Votes
  • Ka
    kamalkainth Feb 18, 2013

    Hi,
    i also had a similar kind of experience. They have taken the money>send a mail at 8 pm stating order has been delivered>but it was never delivered. The customer service is pathetic, they are rude and dont listen to the customers.

    When i called them they talked very rudely and suggested ...so what if order is late we will deliver it by 10 pm. Now if you decide to go by them then you first take the time from them and plan your celebration accordingly... very bad experience with http://www.floraindia.com.

    Strongly recommend not to purchase anything from this site.

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