Floraindia.comGifts undelivered but payment taken

S
This review was posted by
a verified customer
Verified customer

Dear Sir,

I, Suzy Williams, would like to bring to your notice the unacceptable experience and total negligence of service that I have faced with the online florist company FLORAINDIA.COM situated in New Delhi, Noida.

I had purchased a bouquet of flowers and dry fruits worth Rs.1200 on 12/2/2008 with my Credit Card transacted by Verisign on the company's website through the order no : EK4218. The company guaranteed same day delivery and the date of the delivery of my gifts was on 14/2/2008 to a friend in New Delhi. And this started a journey of nightmare.
My gifts were not delivered on 14/2/2008 and the I had made several phone calls to the company's customer helpline numbers : +91 93.5055.1301
+91 93.5029.9802 but there was NO RESPONSE. I had also emailed them on : [protected]@floraindia.com expressing my grievances but there has been no response till date. Atlast on 15/2/2008 I got through to speak to a lady called POOJA on the customer helpline number. She seemed too busy even to note down my request and informed me that she would get back to me with the delivery status within "AN HOUR's TIME".. Unfortunately, that "HOUR" never came.
I had called my friend today 16/2/2008 and got the confirmation that the delivery has NOT been done yet. But the strangest thing is, the company has confirmed the online order tracking as DELIVERED. I am pasting the exact information they have pasted in their website under my order report :

Details Product Details

Order No: EK4218
Delivery Date: 14-Feb-08

ID Item Price Qty
FIF040 Heartbeat 325.00 1
FID003 Assorted Dry Fruits 920.00 1

Delivery Address:
Moumali Dutta, B-121 , New Ashok Nagar, New Delhi, Delhi, India, 96

Payment Status : Received Order Status : Delivered

As I am unsuccesful in contacting them, I request you to advise me how to get compensated for this terrible service they have offered even after claiming to be one of the best online florists.

Please assist me so that customers like me do not get cheated by these types of companies who not only rob us of our money but also play with human emotions and sentiments.

Awaiting an early response from your end.

Thanking you,
Yours truly

Suzy Williams

Responses

  • Dr
    DR Hrishi.t.s Dec 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I ordered flowers on 19th November 2018, on occasion of birthday, which was supposed to be delivered on 20th Nov, the flowers were not delivered till 21 morning, if they are incompetent of running an online business why taking orders. This is a breach of Consumer trust and should be reported to consumer court

    Order ID - KH158492

    0 Votes
  • Ma
    Malhotra_11 May 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Hi, I researched about FloraIndia as they never gave my money back, The real man behind FloraIndia is Deepak Sachdeva a resident of Delhi . His Wife Pooja Sachdeva is handling customer service. They have cheated around 100 + customers.

    I am planning to lodge a Cyber Crime Case against them and I am involved with national press, I will reveal the truth of FloraIndia through newspapers.
    I request everyone to file a FIR against Flora India under Cyber Crime Act. If you can't visit police station please file FIR online here- http://www.fironline.org/aboutus.php

    0 Votes
  • La
    lavanya krishnasamy Apr 12, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Have kept cake order for 800 rupees on 7/4 for delivery on 11/4. Till today they claim order delivered without delivering cake to the recipient. I recommend not to place any order in this website. They are cheating customers by providing fake details for delivery being done . When actually delivery is not done to recipient. Very worst experience. Can anyone say how to book these cheaters to take legal action

    0 Votes
  • Ak
    Akshay175 Dec 09, 2015

    I am filing a lawsuit against them for cyber fraud. I would like to ask the masses to join me so that this can be converted to a class action and we can bring them down and prevent the same thing happening to others. Please email me your receipt along with all the proof you have of their fraud. [email protected]

    0 Votes
  • Ni
    NishaSingh Apr 07, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Advise her what an incredible employment she has done in raising you and the amount you admire her forever. You may have tried for chocolate boxes commonly for some events yet what about a chocolate bundle? It is novel and to a great degree heavenly. Chocolate bunches are essentially chocolates which are masterminded in bundle style with noteworthy enhancements and embellishments. Here, chocolates are of diverse sizes, shapes and flavors.

    http://www.mothersgiftsgallery.net/mothers-day-gifts-to-delhi-ncr.html
    http://www.mothersgiftsgallery.net/mothers-day-gifts-to-pune.html
    http://www.mothersgiftsgallery.net/mothers-day-gifts-to-mumbai.html.

    -1 Votes
  • Ma
    manojtewari Feb 14, 2015

    I too suffered today due to their irresponsible and non professional approach. I had ordered a bouquet for today but some flowerist called me at 11.35 at night to tell that they tried calling me to tell that he would be able to deliver tomorrow. He also told that he had received the order at 2pm from FloraIndia.com while I had placed my order one day before at 6pm. He also told that he told FloraIndia.com that he could not deliver today but they still insisted. Anyway my day is spoilt due to these guys and I would never recommend them.

    1 Votes
  • Cs
    csarora Jun 30, 2014

    Had I known these ###s are of no use, I would not have ordered anything. Wasted my money and added some frustration in my life coz of them. Lets hit the consumer court guys.

    0 Votes
  • Ma
    Manoj Varier Feb 15, 2014

    Floraindia site looks to me like a fraud and I am seriously thinking to refer them to cyber cell . I have ordered some gift and till now it is not been delivered . The numbers given in the helpline doesn't work . There is no response to the mails being sent to them

    0 Votes
  • Fl
    floraindia Jun 17, 2013

    I ordered few things from this site for someone and was in a constant touch with customer care executive to get it delivered. The guys are not at all interested in answering you calls. Before placing the order I called and confirmed if they can deliver it by 1pm and placed order only after getting confirmation twice. Finally the delivery guy delivered low quality things at 6:40pm and that too after i told the customer care executive that if these items delivered i'll recommend your site to our office for official gifts.
    I never saw their eagerness or positive attitude to deliver the order but I always felt that they are dubious and don't wish to deliver anything.

    0 Votes
  • We
    webnetcreatives May 30, 2013

    I had order flower for our office. I am very glad because floralindia delivered flower on the same day. I like the services of floralindia

    0 Votes
  • Sh
    Shubhamgupta May 30, 2013

    Floralindia is the best site for online shopping. I like the services of floralindia

    0 Votes
  • Ma
    Madhu548 Feb 26, 2013

    Order online to send flowers to Bangalore, Gifts to Bangalore, Cakes to Bangalore. You can also send flowers and gifts to bangalore for different occasions like Birthday, Anniversary, wedding etc. on any desired date or on same day. We have cheap gifts and flowers to select from to send them to Bangalore

    0 Votes
  • Ka
    kamalkainth Feb 18, 2013

    Hi,
    i also had a similar kind of experience. They have taken the money>send a mail at 8 pm stating order has been delivered>but it was never delivered. The customer service is pathetic, they are rude and dont listen to the customers.

    When i called them they talked very rudely and suggested ...so what if order is late we will deliver it by 10 pm. Now if you decide to go by them then you first take the time from them and plan your celebration accordingly... very bad experience with http://www.floraindia.com.

    Strongly recommend not to purchase anything from this site.

    0 Votes
  • Pr
    PriyankN Feb 14, 2013

    I ordered a Cake, Teddy and heart shaped flowers from floralindia with order no: JK6495. The actual bouquet was totally different and very ordinary as compared to the heart shaped arrangement I ordered. In fact there was no heart shaped arrangement at all and no additional decorations. Was disappointed to find out that the flowers were old and withered and some were broken. Instead of 40 there were only 35 roses out of which 5 were broken.The teddy was replaced with another one with a Happy Birthday on it. Happy Birthday on Valentine’s day, grrrr.. How stupid can it get. The cake was not decorated like in the image, thankfully it was the same flavor though. Very disappointed with floral India. Will never use it ever again. Will surely recommend people to avoid it.

    Have uploaded the pics of the actual bouquet and the one I ordered, can anyone find any similarity between them? Also observe the withered roses which are days old.

    Comments
    Comments

    0 Votes
  • http://www.hyderabadgift.com
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    0 Votes
  • Jo
    Johnsu Feb 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I am the next victim to the unacceptable business practice of flora india which claims so much in their unrealistic hypes & promotions. My order was instructed to be delivered on Feb 14th and the same wasnt done even on 15th. I am still awaiting for their delivery, flora india has totally ruined my valentine's day instead of gifting me one!

    0 Votes
  • Am
    Amit123456978 Feb 14, 2012

    NO SERVICE NO RESPONSE, THEY JUST SPOIL YOUR SPECIAL DAY
    THEY JUST SPOILT MY VALENTINES DAY!!!
    NEVER TRUST THEM!! THEY ARE BIG FRAUD!!! THEY DON’T CARE ABOUT YOUR EMOTIONS AND SENTIMENTS!!!

    I’m writing a complaint to Ministry of Consumer Affairs, Govt. of India and will follow up on this.
    You can also write to them on - [email protected]

    http://fcamin.nic.in
    or
    http://core.nic.in/

    0 Votes
  • Sr
    Sriee Sep 30, 2011

    HyderabadFlowers.com helps you to order online to send flowers to Hyderabad, Flowers Delivery in Hyderabad, Flower to Hyderabad. We delivered Flowers, Gifts, Cake, Chocolates, Soft Toys, Sweets all over Hyderabad same day for any occasion like Birthday, Anniversary, Wedding.

    Comments

    0 Votes
  • Ka
    Karthik489 Sep 20, 2011

    indiaflowerplaza.com helps you to order online to send flowers to India, Gifts to India, Cakes to India, Birthday Gifts to India.We do delivery on your desired date or same day delivery of gifts and flowers to India.Thus you can send flowers to India, Gifts to India thru us.
    http://www.indiaflowerplaza.com

    0 Votes
  • Ka
    Karthikkumar Sep 08, 2011

    http://www.indiaflowerplaza.com/flowers.html
    indiaflowerplaza.com helps you to send flowers to India, flower to India, Flowers to India, Flowers to India same day delivery, We are online florists in India to do delivery of flowers in India on your desired date . Order online for sending flowers to India.

    0 Votes
  • Ma
    madhu555555 Jun 18, 2011

    http://www.bangaloreonlinemall.com
    Order online to send flowers to Bangalore, Gifts to Bangalore, Cakes to Bangalore. You can also send flowers and gifts to bangalore for different occasions like Birthday, Anniversary, wedding etc. on any desired date or on same day. We have cheap gifts and flowers to select from to send them to Bangalore.

    0 Votes
  • Ba
    Bangalore Online Gifts Mar 29, 2011
    This comment was posted by
    a verified customer
    Verified customer

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    Comments

    0 Votes
  • Ba
    Bangalore Online Gifts Mar 12, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Send Gifts & Flowers to India same day.
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    Comments

    0 Votes
  • Su
    Sunil T Jan 03, 2011

    I had very Bad experience with Flora India. I had requested to deliver a gift to one of the cities in Kerala which is listed in their website. This city was listed under 'Same day delivery' catagory. One day after accepting my order, they commented that they cannot deliver the item. My niece was waiting for the gift on her Birthday, but due to this scrap site, she got disappointed. This is the worst online service I have gone through. Please avoid Flora India for any type of deliveries.

    0 Votes
  • Sf
    sfitter Dec 02, 2010

    Just compare the first pic as shown on their website and the second one which was actually delivered, along with a Hand Written personal message (not to mention, misspelled), tell the whole story. I sometimes laugh about this experience with FloraIndia.com. If only there was a way to get back to these frauds...

    P.S. If the images don't appear, the gift that was delivered was total crap and not at all like the one showed on their website.

    Comments
    Comments

    0 Votes
  • Ba
    Bangalore Online Gifts Nov 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    http://www.bangaloreonlinegifts.com

    http://www.bangaloreonlinegifts.com/flowers.html

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    http://www.bangaloreonlinegifts.com/birthday_gifts.html

    Comments

    0 Votes
  • Ba
    Bangalore Online Gifts Nov 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    <URL>www.bangaloreonlinegifts.com</URL> offers same day delivery of gifts, flowers cakes, chocolates, teddy bears & sweets to Bangalore for any occasion likes birthday, wedding, wedding anniversary.

    0 Votes
  • Ma
    Manisha12 Sep 09, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Floraindia is one of the worst sites that I have used! The customer care people are ridiculous and absolutely rude...no care for the customer absolutely!
    I placed an order after verifying the places they deliver to. After 4 days(1 day before delivery!) they call up and tell me that they can not deliver the product and when I question them on this process of not telling in advance they lash out at me instead of being apologetic... Worst part was not them not being able to deliver but the customer care ppl behaving so rudely and in an offhanded manner. I have providing them with ways to do it and all they could say was "it is not possible!!"
    I dont think the company can survive for too long if they keep behaving like this n with this kind of arrogant attitude.

    0 Votes
  • Vh
    vhimanshu13 Aug 21, 2010

    Guys Thanks for posting all this. I was about to use floraindia, but stopped after looking at your concerns, Any way did your problems sorted out ?
    There shuld be some online complaint forum who can get ur money refunded, Has it been done ?I understand this is not just case of money But you shuldnot leave such buggers who gave disappointment on such occasions.

    0 Votes
  • Sa
    sandipzone Aug 19, 2010

    http://floraindiareviews.blogspot.com/

    0 Votes
  • Sr
    Srikanth Reddy2 Jun 24, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Send Flowers to Hyderabad, Flowers Hyderabad, Send Flowers Hyderabad, Flowers in Hyderabad, Florist in Hyderabad, Flowers delivery Hyderabad, Sending Flowers to Hyderabad India

    0 Votes
  • Su
    susmita52 May 29, 2010

    Send Flowers to Kolkata, Flowers Kolkata, Send Flowers Kolkata, Flowers in Kolkata, Florist in Kolkata, Flowers delivery Kolkata, Sending Flowers to Kolkata.

    http://www.flowerskolkata.com

    This site is vary good & useful site

    0 Votes
  • As
    ashleyabc May 11, 2010

    Me too, i have been cheated by Floraindia.com on Mothers day. I had placed orders for flowers and dryfruits 10 days ahead of mother's day so that they have enough time to prepare and deliver. They took the payment 2 days ahead of mothers day, and i was happy that the delivery would be sure and on time. My parents waited for the flowers - even cancelled to go out to celebrate the day in order to be at home to receive the flowers. We all expected the delivery to come any hour and waited from 10 AM to 8 PM. Each time the doorbell rang, the hopes ignited. Finally, towards the afternoon, I started making calls - i made a hundred calls at customer helpline number : +91 93.5055.1301. No one ever answered. Today, on the 11th of May, 2 weeks after placing the order, we have no news from Floraindia. WHAT A SHAME ! Playing not only with time and money, but also with the emotions of people !

    Where can we complain about them ? Readers please beware of by such CHEATS. How can we bring them to justice ?

    0 Votes
  • Sk
    skstar286 May 09, 2010

    I am the recent addition to the complain board for Florainda.com . Another occasion ruined because of them. I placed an order for Mother's Day and as their website claims "SAME DAY DELIVERY" is a total Bull ###! Please save your time and money and do not place orders through them.

    0 Votes
  • Di
    discoversumit Feb 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    did you lodge or file any complaint in consumer forum for this..?

    0 Votes
  • Va
    v ashok Feb 15, 2010

    I, v.Ashok, would like to bring to your notice the unacceptable experience and total negligence of service that I have faced with the online florist company FLORAINDIA.COM situated in banglore.
    I had purchased a bouquet of flowers and one black forest cake worth Rs.1195 on 13/02/2010 with my Credit Card the order no : EK5644 and EK1059. The company guaranteed the delivery on 15/02/2010.at 7o clock in the morning.and till now at the time 2 o clock it is not delivered.I had made several phone calls to the company's customer helpline numbers : +91 93.5055.1301.but there is no response from your company.
    I am pasting the exact information they have pasted in their website under my order report :

    Details Product Details

    Item Details Qty Price (Rs) Applicable Price (Rs)
    (Combo< Price) Amount (Rs)
    FIC007
    Black Forest Mini [protected]
    FIF143
    Love Posy [protected]
    FIF040
    Heartbeat [protected]
    AutoCombo Saving : Rs. 110 Total Rs 1, 195.00


    Ship To:-

    Mr. & Mrs O Vijay Kumar
    Flat No 002 Sai Srikrupa Apartment, Gangamma Temple road Mahadevapura, Banglore, Karnataka, India
    Phone: [protected] Bill To:-

    V Ashok
    11-3-34/7 Venkateshwara Colony, Saroor Nagar Road No 15, Hyderabad, Andra Pradesh, India
    Phone: [protected]

    0 Votes
  • Vi
    vinay_mat Feb 14, 2010

    Absolute fraudsters.
    I ordered a really expensive bouquet.They sent some cheap road side rotten flowers.
    I ordered a small teddy bear for which they charged me 350 rupees.they sent a third class, road side teddy bear and didn't even bother to remove the price tag which said 84 rupees.
    I ordered a Black forest cake which cost me 750 rupees.The people who received the cake had to throw away everything because of the horrible quality and smell.

    I spent around 2500 rupees and the value of the delivered items is not more than 500 rupees.And the quality is the lowest of the low.
    Over all it made me look like a fool.And completely spoiled the occasion.

    This kind of people should not be let scot free.
    I am a lawyer by profession.
    I am going to start a blog to collect petitions against Floraindia so that we can bring them to justice.
    Will keep posted.

    0 Votes
  • Ro
    robart john Feb 01, 2010

    Send Flowers to India, Cakes to India, Gifts to India, Chocolates toIndia. Same day Delivery
    visit- http://www.lovenwishes.com
    To send Flowers to India
    http://www.lovenwishes.com/flower.htm
    To Send Gifts to India
    http://www.lovenwishes.com/soft_toy.htm
    To send Cakes to India
    http://www.lovenwishes.com/cake.htm
    To send Gifts to Delhi
    http://www.lovenwishes.com/delhi.htm
    To send Gifts to Mumbai
    http://www.lovenwishes.com/mumbai.htm
    To send Gifts to Bangalore
    http://www.lovenwishes.com/bangalore.htm

    0 Votes
  • Ve
    VENGURLE Nov 05, 2009

    I have a complaint against Flora India. They took the money and did not deliver full order. Pooja Sharma has never bothered to reply to emails when I asked to investigate the matter. Does anyone know how to go lodge formal complaint against this company? Until then spread the word-DO NOT USE FLORA INDIA.

    0 Votes
  • Su
    sursh rao Sep 07, 2009

    Send Flowers to India, Cakes to India, Gifts to India, Chocolates to
    India. Same day Delivery
    visit http://www.orchidsnroses.com
    Send Flowers to India, Cakes to India, Gifts to India, Chocolates to
    India. Same day Delivery
    visit http://www.orchidsnroses.com

    0 Votes

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