FlixBus / FlixMobility — disrespectful behavior
We are a group of researchers who after our conference and research came to Berlin and were on our way to Zurich. We decided to use your buses for our trip. At first your bus driver did not provide any information in English considering there were people of other languages on the bus as I had previously experienced on your other buses. When we wanted to board the 23:00 N06 bus from Berlin to Zurich, some of our luggages were over weight. Unfortunately, your bus driver was disrespectful in issuing this matter and started threatening us in front of everyone at the station. He threatened that he would not let us on the bus with the most disrespectful manner and gestures he could use. Also, as clear from his gestures and behavior, started mocking and being disrespectful in German and Turkish. He unfortunately was really aggressive and came up to me and started shouting at me and pointing his finger in my face. Later on without weighing all the luggages and giving any sort of receipt, with force and threat he got four, 9 euros from us.
As we all experienced the worst bus ride in our lives, we want the money that was forcefully taken from us and acceptable apologies for the disrespectful behavior as according to your regulations our passenger rights have been violated.
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