The complaint has been investigated and
resolved to the customer's satisfactionResolved Flemington Hyundai — worst car dealer, don't buy here
resolved to the customer's satisfaction
This is my first car purchase and I have been cheated morally and financially.
I first spoke to Mark Vehling about the car I wanted (Hyundai Sonata Limited), on May 6, 2011 and he confirmed the availability of the car by May 23, 2011.He even provided me with the VIN number.
I had to trust him because he gave me the VIN number, using which I even purchased Auto insurance and was waiting for some documentation work to be done.I did made a deposit of $500 to reserve the car for me.
But, another person name Bart called me the next week and confirmed that the car had arrived early and is ready for pick up.I had asked him if they can hold the car for few more days as I have to complete so documentation work to get my new license from New York state.I did make the deposit only after getting assurance that they can hold the car for me.
Finally, when I planned everything and was about to pick up the car in another three days, I tried to reach them (Mark, Bart) to finalize my finance options.They never got back to me and made their assistant Frank speak to me every time.Believe me this guy Frank is very rude over phone he simply said that the car has been sold out.Worst part is they do not even have some common sense to update me that the car has been sold out until I kept on calling them and emailing them.Then why the hell did they take deposit from me(i didn't get it back yet)???? and giving free suggestions to continue searching in the market.Never ever go to this dealer.I have all the email conversations I had with these guys.